how not to buy a horn

[stooz]

Ive given up, but thought you might like to read the fun Ive had trying to get a horn delivered from M&P. You would think they kept better suppliers..
(read bottom up) - and take note of the dates.. I ordered this on 3rd March...

emailthread said:

I don't believe for a minute you get deliveries on a Sunday, so I need a better excuse. dont bother, cancel the order Stuart -----Original Message----- From: [e-mail] [mailto:[e-mail]] Sent: 11 May 2004 10:59 To: Stuart Subject: RE: M&P - Order Confirmation - Ref : 83223 Hi Stuart For some reason the date has moved to the 16th May, I do apologise. We will despatch your order immediately we receive it. Kind regards Matt -----Original Message----- From: Stuart Sent: 10 May 2004 10:15 To: '[e-mail]' Subject: RE: M&P - Order Confirmation - Ref : 83223 Dare I ask why they haven't shown up another 10 days after the date you said you would despatch it on? Whats todays excuse? Stuart -----Original Message----- From: [e-mail] [mailto:[e-mail]] Sent: 28 April 2004 16:26 To: Stuart Subject: RE: M&P - Order Confirmation - Ref : 83223 Hi Stuart This is expected on the 30th April and will be despatched immediately we receive it. Thank you for your continued patience. Kind regards Matt -----Original Message----- From: Stuart Sent: 28 April 2004 09:16 To: '[e-mail]' Subject: RE: M&P - Order Confirmation - Ref : 83223 And how long do I expect to wait for the second horn, Im assuming your not waiting months for this delivery? Is it worth forwarding this email onto the bosses, as there appears to be a huge whole in your ordering and supply to customers they may wish to address? Stuart -----Original Message----- From: [e-mail] [mailto:[e-mail]] Sent: 24 April 2004 09:58 To: Stuart Subject: RE: M&P - Order Confirmation - Ref : 83223 Hi, We have received one of them in but not the other. It was expected to come in the end of last week, but I cannot see from the system if we have had the delivery of them or not. The other horn is reserved for you until this one comes in. Thanks HAyley M&P -----Original Message----- From: Stuart Sent: 23 April 2004 17:07 To: '[e-mail]' Subject: RE: M&P - Order Confirmation - Ref : 83223 So they are on there way now then, surely you haven't had two failed deliveries? Is 2 months for a delivery starting to get a bit bad? Not making a good impression at the moment... Stuart -----Original Message----- From: [e-mail] [mailto:[e-mail]] Sent: 15 April 2004 15:08 To: Stuart Subject: RE: M&P - Order Confirmation - Ref : 83223 Hi, Unfortunately there was somesort of problem with the delivery adn they havn't come in yet. We now have a new expected delivery date of end of this week, beginning of next. Please advise what you would like to do with the order. Thanks HAyley M&P -----Original Message----- From: Stuart Sent: 15 April 2004 14:09 To: '[e-mail]' Subject: RE: M&P - Order Confirmation - Ref : 83223 So that means they should turn up in the morning - allowing for 5 days delivery? I assume they turned up on the 8th? Stuart -----Original Message----- From: [e-mail] [mailto:[e-mail]] Sent: 06 April 2004 12:40 To: Stuart Subject: RE: M&P - Order Confirmation - Ref : 83223 Hi Stuart, Sorry i'm afraid these horns are not due in until 8th April. My apologises for the delay. Regards Matthew -----Original Message----- From: Stuart Sent: 06 April 2004 10:51 To: '[e-mail]' Subject: RE: M&P - Order Confirmation - Ref : 83223 How much longer now? Stuart -----Original Message----- From: [e-mail] [mailto:[e-mail]] Sent: 03 March 2004 13:23 To: stuart Subject: M&P - Order Confirmation - Ref : 83223 *********************************** O R D E R C O N F I R M A T I O N *********************************** Thank you stuart for your order. For your records, the following item(s) are to be delivered to you. ---------- Deliver To ---------- Mr stuart XXX ------------ Order Detail ------------ Customer No. : XXX Payment via : Credit Card Our Ref : 83223 Date : 3/3/2004 at 1:22:44 PM Ordered Items -------------------------------------------------------------------------- 1 533171 Gifts & Miscellaneous - Horns - Fiamm 1 x 9.99 = 9.99 2 533172 Gifts & Miscellaneous - Horns - Fiamm 1 x 9.99 = 9.99 3 Delivery Charge 1 x 4.95 = 4.95 -------------------------------------------------------------------------- Grand Total* : 24.93 All Prices Shown In GBP ------------- All Enquiries ------------- E-Mail : [e-mail] * The total price shown above is only a guide. The price you will be charged is that which prevails on the day of despatch. Any increase in above prices will be notified in advance of dispatch. Please note that acceptance of the order takes place on despatch, at which point the purchase contract is made. Delivery of your order is subject to payment being accepted.

[Incorrigible]

stooz said:

I don't believe for a minute you get deliveries on a Sunday, so I need a better excuse. dont bother, cancel the order

Cheeky feckers

[danhay]

I would follow up the cancelled order with a strongly worded letter to the Director...something along the lines of:


Dear Sir,

I ordered some parts from you over 3 months ago, and have been unable to get the horn since then. Your sales assistant HAley tried to give the horn on several occasions, but without success (though I'm sure she is a lovely girl). Now that the nice weather has arrived, my partner has been on at me to take her out into the country for a ride. Obviously, without a horn I am unable to agree to her request even though I would definitely be up for it.
I have therefore had to cancel my order and try and get the horn by other means, before she runs off with another bloke.

Yours Faithfully

etc...

[rsvnigel]

I know Ted doesn't like us slagging suppliers off but...

I've ordered a few bits from M&P in the past, half of it has gone back because of poor fit or finish, or like you I've cancelled the order because the stuff hasn't been shipped after a couple of months.

I won't be using them again.

[BU5T4]

danhay said:

Dear Sir, I ordered some parts from you over 3 months ago, and have been unable to get the horn since then. Your sales assistant HAley tried to give the horn on several occasions, but without success (though I'm sure she is a lovely girl). Now that the nice weather has arrived, my partner has been on at me to take her out into the country for a ride. Obviously, without a horn I am unable to agree to her request even though I would definitely be up for it. I have therefore had to cancel my order and try and get the horn by other means, before she runs off with another bloke. Yours Faithfully etc...

Verrry funny....

Very clever young jedi!!!

[S2rr Kitty]

Very funny!! sounds like a Derick and Clive sketch!

If it wasn't for the fact I have spent 10 days trying to take delivery of a new screen from the WORST parcel company in the world!! - if they try to deliver when you are out (as working people usually are) then they will re-try within a 5 day period - but can't tell you what day! lol