****ing Data ****ing Protection!

[mondeoman]

fking sick of this stty fking ry and its fking DPA bullst!

All I want to do is help my mum sort out a few insurance bits n pieces, and every fking time I talk to anyone its DPA this , DPA that, DPfkingA.

Now I know some smart arse is gonna tell me that its "for our own protection" or just let my mum sort it out herself, but at some point a 72 yo woman just wants her son to help, but every fking institution in this fked up ry does everything in its fking power to stop you helping your own fking family.

Seriously fked oFf!

[Eric Mc]

You could be a Nigerian scammer trying to scam a defenceless old lady.

[mondeoman]

oh fk OFF!



how is me asking how much NCB she's got going to help a fking nigerian scammer?? Seriously?

[DieselGriff]

well it is just for our own protection.

[andyjo1982]

8/10, actually i dunno if i'm allowed to share that with you...

[Alex]

Our insurance company wouldn't let me change my wife's insurance even though:

• I set it up for her.
• I pay it.
• I am the car's keeper.
• She has never spoken to them.
• She doesn't even know who she is insured with.

[anonymous-user]

For god sake people if you sit next to the person you are calling for or even get them to put a 'note on file' then most organisations will talk to you as they have the subjects permission.

[Rude-boy]

Sheeda Pistol said:

For god sake people if you sit next to the person you are calling for or even get them to put a 'note on file' then most organisations will talk to you as they have the subjects permission.

This

do it all the time.

Still get p'd of with people spouting DPA or MLR at me when they clearly have no idea of the actual legislation.

[NoNeed]

Alex said:

Our insurance company wouldn't let me change my wife's insurance even though:

• I set it up for her.
• I pay it.
• I am the car's keeper.
• She has never spoken to them.
• She doesn't even know who she is insured with.

That's strange as my wife sorts all ours and makes the changes. The only time I have ever spoken to them was for courtesy car cover, I had to have a threeway conversation with the DVLA.

[dmitsi]

Verbal confirmation from the acct. holder will allow you to talk on their behalf for 24hrs. Otherwise you can get the acct. holder to put it in writing and you'll be able to talk whenever you need to.

[shouldbworking]

If she can't bear the responsibility of organising insurance herself she shouldnt be driving anyway.

[Eric Mc]

mondeoman said:

oh fk OFF!



how is me asking how much NCB she's got going to help a fking nigerian scammer?? Seriously?

You could be colluding with the little old lady - in which case, she wouldn't be defenceless, of course.

[B16JUS]

As above get ya ma to confirm to them your dealing with it then pass the phone to you

[Ozzie Osmond]

B16JUS said:

As above get ya ma to confirm to them your dealing with it then pass the phone to you

Exactly. OP is doing a lot of daft ranting and swearing about absolutely nothing.

[Jasandjules]

Rude-boy said:

Still get p'd of with people spouting DPA or MLR at me when they clearly have no idea of the actual legislation.

I like to ask them which section they are referring to.... Funny how they have, to date, had no idea (but I can't blame them tooo much, they are just following their training - except for the person who tried to tell me that they couldn't tell me something about my account!!).

However OP, write a letter for your mum, get her to sign it, that letter will be a letter of authority for you to act on her behalf. Send it recorded delivery.

At that point, upon receipt, they have no DPA to hide behind - they may then claim that they have had no letter of authorisation (as happens to me now and again) at which point you can suggest they are in breach of the DPA as they have failed to maintain accurate records.........

[oldbanger]

The problem is, there are a lot of chancers (and worse) who are actively trying to help little old ladies manage their finances. They'll even drive them to the bank/cashpoint to withdraw money, they're that helpful.

If you need to do this on a regular basis, look at getting a power of attourney - these can be done well in advance of any serious illness.

[thinfourth2]

DPA its a law that no body knows what it actually means

Its like elf and safety

When you hear I can't do it because of elf and safety / Data protection act what they actually mean is I am a lazy arse who can't be bothered to help you or some tosser has made up a stupid fking rule.

[Eric Mc]

Not always.

Any of us who work in the finance sector have to be extremely careful who we divulge information to. If I was found to be in breach of DPA regulations, I could be fined or even fall into bother with my regulatory body.

[paddyhasneeds]

The one that always makes me chuckle is when I phone up to renew and pay my car insurance and they start asking for data of birth and inside leg - I always make a point of suggesting to them that whilst I understand why they're asking me, if someone wants to phone up and impersonate me to pay my car insurance, they're most welcome.