Would you accept this on a new car?
Discussion
I picked up a new Landcruiser Amazon on Friday and whilst on the way to the airport the next day the dash lit up like a christmas tree with various warning lights and so I promptly pulled into the services (lucky they were so close). I had noticed just moments earlier that the gearbox was very reluctant to change up in to top gear whilst at 70.
Toyota assist were very polite and helpful and assured me that the AA would be there within the hour, even though Saturday must have been incredibly busy for the 4th emergency service.
Mr AA turned up within just a few seconds of me putting down the phone, very impressive I thought (bloody lucky!).
The diagnostics threw up several gearbox errors, one of which is non resettable and means that the vehicle must be recovered on a flat bed to the dealer.
I despatched the trusty old Landcruiser to pick us up as we were only 30 miles from home at the time and we continued the journey in that whilst the new vehicle left on a flat bed.
Fast forward to today, the technician has told me there was too much oil in the gearbox and that they think that may have led to the gearbox error and subsequent 'limp home mode'.
I'm not convinced either way that the fault was due to excess oil, but I am concerned that too much oil may cause unknown damage to the gearbox at a later stage, I was always told overfilling can be as bad as underfilling?
I'll pick the vehicle up tomorrow morning, but I'm mindful that if I let the dealer 'mess' with it that my right to reject the vehicle may become less valid each time I let them near it.
Should I reject a 60k vehicle that left me stranded with less than 70 miles on the clock or man up and just let them try and attempt to resolve?
Toyota assist were very polite and helpful and assured me that the AA would be there within the hour, even though Saturday must have been incredibly busy for the 4th emergency service.
Mr AA turned up within just a few seconds of me putting down the phone, very impressive I thought (bloody lucky!).
The diagnostics threw up several gearbox errors, one of which is non resettable and means that the vehicle must be recovered on a flat bed to the dealer.
I despatched the trusty old Landcruiser to pick us up as we were only 30 miles from home at the time and we continued the journey in that whilst the new vehicle left on a flat bed.
Fast forward to today, the technician has told me there was too much oil in the gearbox and that they think that may have led to the gearbox error and subsequent 'limp home mode'.
I'm not convinced either way that the fault was due to excess oil, but I am concerned that too much oil may cause unknown damage to the gearbox at a later stage, I was always told overfilling can be as bad as underfilling?
I'll pick the vehicle up tomorrow morning, but I'm mindful that if I let the dealer 'mess' with it that my right to reject the vehicle may become less valid each time I let them near it.
Should I reject a 60k vehicle that left me stranded with less than 70 miles on the clock or man up and just let them try and attempt to resolve?
You have to give the dealer the first opportunity to correct the fault, if they do so, you have no grounds on which to reject the car.
By the sounds of it, you bought from a main dealer with a very good 1 year warranty. If there is an ongoing fault it will show itself before a year is out. If the dealer cannot resolve the fault after multiple attempts then you can talk about rejecting it.
ETA: 3 year warranty. I read 60k and assumed you meant miles, and new to you car, not £60k price. Same applies, dealer has to be given the opportunity to fix the fault.
By the sounds of it, you bought from a main dealer with a very good 1 year warranty. If there is an ongoing fault it will show itself before a year is out. If the dealer cannot resolve the fault after multiple attempts then you can talk about rejecting it.
ETA: 3 year warranty. I read 60k and assumed you meant miles, and new to you car, not £60k price. Same applies, dealer has to be given the opportunity to fix the fault.
Edited by kentmotorcompany on Tuesday 21st December 19:09
they may be right and it may be fixed, working perfectly for ever
or not
its only right for you to make the dealer principal aware of your concerns that a brand spanking range topper has left you so disappointed, inconvenienced etc. etc. and to give her / him proper opportunity to do something to help make you feel better
or not
its only right for you to make the dealer principal aware of your concerns that a brand spanking range topper has left you so disappointed, inconvenienced etc. etc. and to give her / him proper opportunity to do something to help make you feel better
steveo3002 said:
a bit of carefull letter writing to head office explaining what a disapointment its been might get you some extended warrenty?
Get the car back, if the fix is good, write a letter to Head Office notifying them of the fault, your disapointment and crediting the dealer for their service. But at least then you have your complaint on record with head office in case the fault comes back later. This will help you if you try to reject later.At the end of the day, it's a Landcruiser - tough as old boots - so I doubt it'll have harmed anything, but then again, it's 60k's worth, with presumably a very expensive autobox.
Be interesting to know how the gearbox itself diagnosed the overfilling. If it has an internal gearbox dipstick like modern cars sometimes have on the engine oil, which triggered overfull due to the 'box getting nice and warm, then fair enough - drain some oil out. No damage likely. If the 'box overpressurised somehow or tripped out some other way due to oil being where it wasn't supposed to be, then that could cause problems down the line. But as it's a LC, that'll be about year 2020.
Be interesting to know how the gearbox itself diagnosed the overfilling. If it has an internal gearbox dipstick like modern cars sometimes have on the engine oil, which triggered overfull due to the 'box getting nice and warm, then fair enough - drain some oil out. No damage likely. If the 'box overpressurised somehow or tripped out some other way due to oil being where it wasn't supposed to be, then that could cause problems down the line. But as it's a LC, that'll be about year 2020.
Urban Sports said:
60k
I can't make my mind up with either
or 
I remember reading somewhere a few years ago, that the life expectancy of a Land Cruiser is around 33 years, whilst most cars are built to last about 14 years. I can't make my mind up with either
or They are a very well built car. Not saying I would buy one with my £60k, but then I don't think there are many new cars today that are worth the list price.
kentmotorcompany said:
Urban Sports said:
60k
I can't make my mind up with either or
I remember reading somewhere a few years ago, that the life expectancy of a Land Cruiser is around 33 years, whilst most cars are built to last about 14 years. I can't make my mind up with either
or They are a very well built car.
k whilst prepping a car for delivery.kentmotorcompany said:
You have to give the dealer the first opportunity to correct the fault, if they do so, you have no grounds on which to reject the car.
By the sounds of it, you bought from a main dealer with a very good 1 year warranty. If there is an ongoing fault it will show itself before a year is out. If the dealer cannot resolve the fault after multiple attempts then you can talk about rejecting it.
^^^^^ This.By the sounds of it, you bought from a main dealer with a very good 1 year warranty. If there is an ongoing fault it will show itself before a year is out. If the dealer cannot resolve the fault after multiple attempts then you can talk about rejecting it.
I once had a Saab lose its main engine belt with less than 100 miles on the clock. Seized A/C compressor. The dealer got it sorted pretty quick and the car never gave any trouble again.
Thanks gents, there are some very good pointers on here and yes I will follow this up with a letter to the supplying dealer/Toyota GB for future reference.
I got it for less than list, but still had to wait nearly 5 months for delivery, I don't think my local dealer has sold more than one or two since the V8D was introduced.
This vehicle is Landcruiser number four, the other three have all been pretty much bullet proof, two of which are still used in the family business, they make awesome tow vehicles in this weather.
I got it for less than list, but still had to wait nearly 5 months for delivery, I don't think my local dealer has sold more than one or two since the V8D was introduced.
This vehicle is Landcruiser number four, the other three have all been pretty much bullet proof, two of which are still used in the family business, they make awesome tow vehicles in this weather.
D3fender said:
Thanks gents, there are some very good pointers on here and yes I will follow this up with a letter to the supplying dealer/Toyota GB for future reference.
I got it for less than list, but still had to wait nearly 5 months for delivery, I don't think my local dealer has sold more than one or two since the V8D was introduced.
This vehicle is Landcruiser number four, the other three have all been pretty much bullet proof, two of which are still used in the family business, they make awesome tow vehicles in this weather.
And that is why I would never buy a big 4x4. If I am out in the snow, i want to get where I am going, not spend all day pulling muppets in 1 series out of the fields.I got it for less than list, but still had to wait nearly 5 months for delivery, I don't think my local dealer has sold more than one or two since the V8D was introduced.
This vehicle is Landcruiser number four, the other three have all been pretty much bullet proof, two of which are still used in the family business, they make awesome tow vehicles in this weather.
Well I got the vehicle back yesterday, I've been away for a week and left it with the dealer, and made a point of telling them I was considering rejecting the vehicle if the fault was not resolved.
The technicians report shows the gearbox was overfilled by 0.8 of a litre, this then lead to an issue with one of the solenoids that in turn raised the 4 or 5 error codes.
The good news from the technician was that no long term damage has been done, the oil that was drained was perfectly healthy and the maximum temperature of the gearbox oil did not go higher than 45c.
They have no idea how the gearbox came to be overfilled, but the supplying dealer did not check the gearbox oil level as it's not part of the PDI, so it must have been done at the factory?
The dealer also gave me a full report showing all communication between itself and Toyota GB for future reference should the issue crop up again.
I've clocked up around 150 miles today without issue, so fingers crossed all is well and worse case scenario is that the new Amazon has a 5 year warranty should something happen at a later date.
The fuel was topped back to the brink and then the vehicle was given a full valet so it looks as good as new (so it should) and I'll hopefully just put this down to a one off glitch.
The technicians report shows the gearbox was overfilled by 0.8 of a litre, this then lead to an issue with one of the solenoids that in turn raised the 4 or 5 error codes.
The good news from the technician was that no long term damage has been done, the oil that was drained was perfectly healthy and the maximum temperature of the gearbox oil did not go higher than 45c.
They have no idea how the gearbox came to be overfilled, but the supplying dealer did not check the gearbox oil level as it's not part of the PDI, so it must have been done at the factory?
The dealer also gave me a full report showing all communication between itself and Toyota GB for future reference should the issue crop up again.
I've clocked up around 150 miles today without issue, so fingers crossed all is well and worse case scenario is that the new Amazon has a 5 year warranty should something happen at a later date.
The fuel was topped back to the brink and then the vehicle was given a full valet so it looks as good as new (so it should) and I'll hopefully just put this down to a one off glitch.
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