What can this whining noise be?
Discussion
No, not SWMBO 
On a 1.5 DCi Qashqai - since new, there has been a horrible intermittent whining noise, it is not at a constant pitch and it varies greatly. The only thing I can describe it as at its worst is a cockrel sometimes accompanied by a bit of a knocking.
The noise is obviously generated by something rotating as the irregular whine oscillates.
But here is the odd thing, it remains the same irrespective of engine speed, road speed, engine load. Switching on the a/c makes no difference so it's not the pump, no electrical loading makes a difference so not the alternator and that would probably vary with revs too. Dipping the clutch pedal makes no difference. Moving or not, the damn noise is still there so not anything rubbing and it's not that sort of noise.
There is no cambelt, it had a new drive belt fitted under warranty (despite them being aware of the lack of rev related noise) and it of course made no difference.
The dealer says there is nothing they can do. We've lived with it for 18 months and I'm now sick of the noise - it is very loud and sounds dreadful but .......every time it starts doing it I re-route to the garage to get them to hear it and the bastid things stops making the noise just before getting there.
It was doing it the other evening and did last as long as getting to the dealer but the service manager declined to go outside and listen to it.
Does anyone have any suggestions to what the cause could be?
A google search revealed no info for the 1.5DCi and noises such as this.
Thanks
On a 1.5 DCi Qashqai - since new, there has been a horrible intermittent whining noise, it is not at a constant pitch and it varies greatly. The only thing I can describe it as at its worst is a cockrel sometimes accompanied by a bit of a knocking.
The noise is obviously generated by something rotating as the irregular whine oscillates.
But here is the odd thing, it remains the same irrespective of engine speed, road speed, engine load. Switching on the a/c makes no difference so it's not the pump, no electrical loading makes a difference so not the alternator and that would probably vary with revs too. Dipping the clutch pedal makes no difference. Moving or not, the damn noise is still there so not anything rubbing and it's not that sort of noise.
There is no cambelt, it had a new drive belt fitted under warranty (despite them being aware of the lack of rev related noise) and it of course made no difference.
The dealer says there is nothing they can do. We've lived with it for 18 months and I'm now sick of the noise - it is very loud and sounds dreadful but .......every time it starts doing it I re-route to the garage to get them to hear it and the bastid things stops making the noise just before getting there.
It was doing it the other evening and did last as long as getting to the dealer but the service manager declined to go outside and listen to it.
Does anyone have any suggestions to what the cause could be?
A google search revealed no info for the 1.5DCi and noises such as this.
Thanks
Kentish said:
1.5 DCi Qashqai - since new, there has been a horrible intermittent whining noise, it is not at a constant pitch and it varies greatly. The only thing I can describe it as at its worst is a cockrel sometimes accompanied by a bit of a knocking.
Does it start when you turn the key clockwise and stop when you turn it back the other way after you've completed your journey?
Fit one of these!
MSTRBKR said:
Power steering pump?
Uhmm possibly - would revs and steering load on the rack not make the sound vary though?It does not sound like the sort of noise any rack has made on any car I've ever driven with a noisy rack, where they are usually noisy when on full lock or turning the wheels.
I'll see whether I can get a video clip of the noise and post it up.
Thanks all for the ideas so far.
Uhhhm ......Injection pump??? - would surely vary with revs and load?
No help from the dealership?
Contact Nissan UK and complain.
Their dealers have a duty under the terms and conditions of the Manufactuer's warranty to repair a defective vehicle. If the dealership cannnot, or will not fix it, then Nissan UK should step in to a)ensure that their dealer network are fulfilling their obligations, b)assist in diagnosis, and c)if the dealer are unable to repair it, send a member of their technical support team to assess the vehicle, and decide on the next course of action.
Contact Nissan UK and complain.
Their dealers have a duty under the terms and conditions of the Manufactuer's warranty to repair a defective vehicle. If the dealership cannnot, or will not fix it, then Nissan UK should step in to a)ensure that their dealer network are fulfilling their obligations, b)assist in diagnosis, and c)if the dealer are unable to repair it, send a member of their technical support team to assess the vehicle, and decide on the next course of action.
Injection pump/fuel pump...they run at a constant speed usually I think (electrically driven). That would be my prime suspect.
Power steering pump, assuming it's driven off the crank would vary with revs - so I doubt it's that.
Could it be something vibrating against the body work perhaps?
Power steering pump, assuming it's driven off the crank would vary with revs - so I doubt it's that.
Could it be something vibrating against the body work perhaps?
Edited by Dr.Doofenshmirtz on Friday 22 January 15:25
Superhoop said:
No help from the dealership?
Contact Nissan UK and complain.
Their dealers have a duty under the terms and conditions of the Manufactuer's warranty to repair a defective vehicle. If the dealership cannnot, or will not fix it, then Nissan UK should step in to a)ensure that their dealer network are fulfilling their obligations, b)assist in diagnosis, and c)if the dealer are unable to repair it, send a member of their technical support team to assess the vehicle, and decide on the next course of action.
Yesm thanks - I think we may have to do this.Contact Nissan UK and complain.
Their dealers have a duty under the terms and conditions of the Manufactuer's warranty to repair a defective vehicle. If the dealership cannnot, or will not fix it, then Nissan UK should step in to a)ensure that their dealer network are fulfilling their obligations, b)assist in diagnosis, and c)if the dealer are unable to repair it, send a member of their technical support team to assess the vehicle, and decide on the next course of action.
They have had it in for this a few times but because they don't run it anywhere and have not heard it I'm sure they don't think it's a problem.
I can tell you something, if we give anyone a lift it is not a great advert for their car!
If you have ever heard an old car with a failing water pump or very noisy clutch release bearing, I can only describe this as a little like that and it drowns out the stereo and conversations inside the car at times.
You're right though, it is quite a new car, bought new, had the issue from new and we should no be expected to accept it as being a feature of the car becasue the dealer does not wish to put the effort into identifying it properly and rectifying it.
It has had this issue from the day we collected it when new 18 months and 16k miles ago.
It's in again this Friday for a new tail gate lock and new front shocks (the rear ones having been replaced already at 7k miles) and they are also going to check out the noise again.
HellDiver said:
Do those things have a GM-style electric power steering pump? That could be noisy (and being bolted to the bulkhead be loud in the cabin), and they generally don't vary with load as the motor is running quickly and gearboxed down.
That's a good point - I'll check on what type of PAS unit it has and try and see whether I can get a tube/pipe down to it to place next to my ear and have a listen.Well, I thought I'd give a quick update on this.
The car went back to the same main dealer last week for 4 days for them to have it to find the source of this god damn awful noise.
Whilst there they were also replacing a tailgate catch under warranty and looking at the front shocks which creak badly over speed bumps.
So, I popped by after they were closed (about 9:30pm) on the last night they were to have the car and there it was sitting on their forecourt outside
The service manager also said as they'd have it to test for an extra day they'd wash it because they had done a few miles in it by now (it had just been valeted before it went in and was spotless), so I was pleased they were going to do that.
The next day I went to collect the car and there it was sitting in the same place as the night before unwashed and filthy, it was dirty inside too with black greasy marks over the interior and dirty mats.
I took the spare key and opened the car before going inside to the service desk and I started the car up; as soon as I did Radio 1 came blaring out at a huge volume. I switched off and went in to the service desk to see the service manager.
I had to wait a while whilst he chatted with someone and then got to see him and asked was it all OK and what did it turn out to be?
He said they had not heard a thing, no whining noise at all.
I said I found that hard to beleive as it happens on nearly every journey.
He then explained that they can't be expected to find an intemittent noise as it's not there most of the time, fair comment but wasn't that why they had the car for 4 days???
I commented on that if the car had been out of warranty and down to us to pay, they probably would have been going through anything and everything replacing parts at our cost. He didn't comment.
I talked with him about it for a while and he wasn't really bothered to look into it further. "Take it and see how it goes" was his comment, just as it has been over the last 19 months since we reported this problem.
As I drove off I got just along the road and the loud oscilating whine started. I noticed they had driven the car around 70 miles in total. They probably would have had trouble hearing the noise above the extreme volume of the radio however.
I went back and they got a technician out to look at it but by the time he came out it had stopped.
I said to leave it 10 mins and then start it again and went and made myself a coffee and then went back out and the tech came back and we ran the car and soon enough it started to whine but more quietly than it often does. He commented that it is normal and they all do that, which left me bewildered and I had to ask "all Nissan Quahqai's make a horrible whining noise that you have to turn the radio up to hear becasue the noise is so loud a times". That noise is normal he repeated offering a bit more info, "it's just the turbo pump and it's normal, they all do it".
I spoke with the service manager again and he repeated "just see how it goes", he was keen to just get rid of me which was fairly obvious.
Before leaving I asked him to please send me a copy of the job cards to show that it had been in to check out this noise so that in the event of a major failure towards the end of the warranty it would be a record of it having been investigated and not found.
He commented that if the warranty was up that would be that and we'd have to pay for it normally but in some circumstances the may make a good will gesture.
I'm still waiting (over a week later) for a copy of the records.
The noise is awful at times, if you were thinking of buying one and had a ride in ours, you certainly would not want one and it has done this since it was new.
Am I being unreasonable, perhaps I am - would you accept this?
The car went back to the same main dealer last week for 4 days for them to have it to find the source of this god damn awful noise.
Whilst there they were also replacing a tailgate catch under warranty and looking at the front shocks which creak badly over speed bumps.
So, I popped by after they were closed (about 9:30pm) on the last night they were to have the car and there it was sitting on their forecourt outside
The service manager also said as they'd have it to test for an extra day they'd wash it because they had done a few miles in it by now (it had just been valeted before it went in and was spotless), so I was pleased they were going to do that.
The next day I went to collect the car and there it was sitting in the same place as the night before unwashed and filthy, it was dirty inside too with black greasy marks over the interior and dirty mats.
I took the spare key and opened the car before going inside to the service desk and I started the car up; as soon as I did Radio 1 came blaring out at a huge volume. I switched off and went in to the service desk to see the service manager.
I had to wait a while whilst he chatted with someone and then got to see him and asked was it all OK and what did it turn out to be?
He said they had not heard a thing, no whining noise at all.
I said I found that hard to beleive as it happens on nearly every journey.
He then explained that they can't be expected to find an intemittent noise as it's not there most of the time, fair comment but wasn't that why they had the car for 4 days???
I commented on that if the car had been out of warranty and down to us to pay, they probably would have been going through anything and everything replacing parts at our cost. He didn't comment.
I talked with him about it for a while and he wasn't really bothered to look into it further. "Take it and see how it goes" was his comment, just as it has been over the last 19 months since we reported this problem.
As I drove off I got just along the road and the loud oscilating whine started. I noticed they had driven the car around 70 miles in total. They probably would have had trouble hearing the noise above the extreme volume of the radio however.
I went back and they got a technician out to look at it but by the time he came out it had stopped.
I said to leave it 10 mins and then start it again and went and made myself a coffee and then went back out and the tech came back and we ran the car and soon enough it started to whine but more quietly than it often does. He commented that it is normal and they all do that, which left me bewildered and I had to ask "all Nissan Quahqai's make a horrible whining noise that you have to turn the radio up to hear becasue the noise is so loud a times". That noise is normal he repeated offering a bit more info, "it's just the turbo pump and it's normal, they all do it".
I spoke with the service manager again and he repeated "just see how it goes", he was keen to just get rid of me which was fairly obvious.
Before leaving I asked him to please send me a copy of the job cards to show that it had been in to check out this noise so that in the event of a major failure towards the end of the warranty it would be a record of it having been investigated and not found.
He commented that if the warranty was up that would be that and we'd have to pay for it normally but in some circumstances the may make a good will gesture.
I'm still waiting (over a week later) for a copy of the records.
The noise is awful at times, if you were thinking of buying one and had a ride in ours, you certainly would not want one and it has done this since it was new.
Am I being unreasonable, perhaps I am - would you accept this?
Edited by Kentish on Saturday 13th February 23:41
Rollcage said:
It is clearly unacceptable and you should not tolerate it.
Write a calm and factual letter to the dealer and give them a fixed timescale to sort it out before you escalate matters further.
Oh, and as this is PH, man up and grow some,FFS!
I did sound off and even resorted to a bit of Gordon Ramsay volcabulary Write a calm and factual letter to the dealer and give them a fixed timescale to sort it out before you escalate matters further.
Oh, and as this is PH, man up and grow some,FFS!
I don't know whether to just leave it & see whether something fails or it gets worse or whether to go on fighting but the service manager just started to switch off to me protesting and was keen to just get rid of me and it's difficult to hold a conversation with someone who isn't bothered to listen. I was just getting more and more annoyed and he was turning away and not listenng.
Furcking rude cunnt!
and on today of all days to say that !!Kentish said:
Rollcage said:
Have you considered a different dealer, if that is practical?
Yes, good idea - there is a good one in a town about 30 miles away but worth trying there (much bigger outfit).Gassing Station | General Gassing | Top of Page | What's New | My Stuff