Discussion
www.nthellworld.com is unavailable whilst they "review the service".
Bastards. They took over a very useful resource for all aspects of their [dis]service and then closed it down.
I want to find out why so many emails to NTLworld addresses don't seem to arrive at their destination. It would also be nice to find out why my broadband connection is pathetically slow and unreliable (pages need to be refreshed several times to load all content and images).
Anyone else got problems with NTL email going missing (ie. send an email to two people, one of them on ntlworld.com and the ntl user never receives the mail).
Edit: I guess I should move this to the Computers Forum, sorry!
Bastards. They took over a very useful resource for all aspects of their [dis]service and then closed it down.
I want to find out why so many emails to NTLworld addresses don't seem to arrive at their destination. It would also be nice to find out why my broadband connection is pathetically slow and unreliable (pages need to be refreshed several times to load all content and images).
Anyone else got problems with NTL email going missing (ie. send an email to two people, one of them on ntlworld.com and the ntl user never receives the mail).
Edit: I guess I should move this to the Computers Forum, sorry!
Bonce, can't say have found the same problems as you, but agree with the sentiment. I have just terminated my dial up to NTL. I have to wait 20 minutes or more to connect whilst it deals with the engaged server, or not at all during peak times. It drops the line for a past time, with the associated reconnection problems. Cancelling was virtually impossible too. Every number I rang directed me to another number until I got through to a call centre not of this country who told me to write to an address in Ascot.
Roll on BT Broadband
Roll on BT Broadband
Bonce said:
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Anyone else got problems with NTL email going missing (ie. send an email to two people, one of them on ntlworld.com and the ntl user never receives the mail).
I had a problem sending e-mails to AOL members - some overly-draconian anti-spam measure I think. Some people and/or servers reject mails sent 'BCC'.
How about ADSL?
yiw1393 said:Are you sure? I've heard BT offer a very poor service once they have you locked into a payment scheme. NTL Broadband has been a fine and consistent performer for me over the past couple of years. I have had reason to speak with their helpdesk once when I changed my PC, they were very attentive to my needs. Guess the issue in the original post was about dial-up not Broadband and I am not surprised that NTL try their best to irritate dial-up users, they need them to stop using the service so that they can shut it down.
Roll on BT Broadband
tvrbob said:
Roll on BT Broadband
Are you sure? I've heard BT offer a very poor service once they have you locked into a payment scheme. NTL Broadband has been a fine and consistent performer for me over the past couple of years. I have had reason to speak with their helpdesk once when I changed my PC, they were very attentive to my needs. Guess the issue in the original post was about dial-up not Broadband and I am not surprised that NTL try their best to irritate dial-up users, they need them to stop using the service so that they can shut it down.
Offer the best bandwidth and are cheapest in my area. At the end of the day I am only locked in for 12 months
NTL are a nightmare. Cancelled my contract with them two months ago in writing - but they are still taking money from credit card. Credit card company say they can do nothing to stop this as they are a guaranteed payment method!!
Try to get hold of NTL, you get put through to a call centre in India - IF YOU ARE LUCKY! Once through, they have not got a fart of a clue and just try and persuade you to keep on with the service - when I've already bloody cancelled it once. They are very frustratin, and there is nothing I can do until someone calls me back from NTL, and invariably, they don't!!
If anyone wants a first class Broadband recommendation, try Freedom 2 Surf. £22.50 per month for 576kps and no contract tie ins. Really excellent.
Try to get hold of NTL, you get put through to a call centre in India - IF YOU ARE LUCKY! Once through, they have not got a fart of a clue and just try and persuade you to keep on with the service - when I've already bloody cancelled it once. They are very frustratin, and there is nothing I can do until someone calls me back from NTL, and invariably, they don't!!
If anyone wants a first class Broadband recommendation, try Freedom 2 Surf. £22.50 per month for 576kps and no contract tie ins. Really excellent.
The raw bandwidth offered by my NTL cable modem is really very good, and I have no trouble hitting max throughput.
HOWEVER... their "transparent" web caches are frequently more opaque than transparent and can affect web browsing severely. On the brief occasions when they've turned them off it's been lovely.
You can work around cache problems by explicitly proxying to one of your local web caches. Very good NTL cable modem troubleshooting stuff is here
A list of your local proxies can be had here
Dunno about their e-mail system reliability: I don't use it, trusting no-one by myself to do it right.
Alternatively, if *all* your bandwidth is hosed, are the signal power settings right? You can only find that out by looking at diagnostics from the modem itself and, depending on which one you have, that could be easy or... not.
Hope that helps.
HOWEVER... their "transparent" web caches are frequently more opaque than transparent and can affect web browsing severely. On the brief occasions when they've turned them off it's been lovely.
You can work around cache problems by explicitly proxying to one of your local web caches. Very good NTL cable modem troubleshooting stuff is here
A list of your local proxies can be had here
Dunno about their e-mail system reliability: I don't use it, trusting no-one by myself to do it right.
Alternatively, if *all* your bandwidth is hosed, are the signal power settings right? You can only find that out by looking at diagnostics from the modem itself and, depending on which one you have, that could be easy or... not.
Hope that helps.
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