Bloody Natwest!
Discussion
I bloody hate Natwest. Purchased 2 items costing 1.99 each through paypal however because Natwest decided to put my overdraft interest on my account the same day as paypal tried to take the 2 transactions they have charged me £35 for each transaction. Thank you very much a nice £70 charge to start off the month 
Looks like the Golf is going to be off the road till July.
Looks like the Golf is going to be off the road till July.cs02rm0 said:
Speak to them.
...there is another way - Lloyds, Santander, ...
EFA...there is another way - Lloyds, Santander, ...
Daston said:
I bloody hate Natwest. Purchased 2 items costing 1.99 each through paypal however because Natwest decided to put my overdraft interest on my account the same day as paypal tried to take the 2 transactions they have charged me £35 for each transaction. Thank you very much a nice £70 charge to start off the month Looks like the Golf is going to be off the road till July.
£35 Per transaction is just wrong to start with. Talk to them, query the double hit of fees. Looks like the Golf is going to be off the road till July.But is it the banks fault you decided to purchase when you did? knowing you'd go overdrawn?
Edited by Mutley on Friday 29th May 08:55
HUW JONES said:
If you explain the situation to them you might get a refund of the overdraft fee. Worth a go IMO.
I agree, I had a similar thing happen to me and I went into the branch, explained things and they dropped the fees on the understanding that I would keep more of an eye on things in future (your OD interest will come out on roughly the same day each month).
I've had nothing but good service from NatWest.
I have to say, it appears that you're moaning that they've charged you for going overdrawn/over your over-draft limit? If so, I don't get the complaint. You don't have a right to be lent money whenever you need it. Apologies if I'm wrong.
The amount charged, however, is excessive IMO and as has been mentioned, talk to them. They'll probably write-off one of the charges.
I have to say, it appears that you're moaning that they've charged you for going overdrawn/over your over-draft limit? If so, I don't get the complaint. You don't have a right to be lent money whenever you need it. Apologies if I'm wrong.
The amount charged, however, is excessive IMO and as has been mentioned, talk to them. They'll probably write-off one of the charges.
Just for a little balance I've been a Natwest customer for 20 years, I currently run 2 accounts with them and I've never had one single problem, I've never paid one single fee and although they aren't as good as they used to be the girls in my local branch are quite fit. 
But then I've never tried spending money I don't have. 
But then I've never tried spending money I don't have. 
Another thumbs up for Natwest, They're the only bank I've held a current account with and I dont think I will ever change.
They helped with interest free overdraft when I was at uni, have sent out new debit cards asap if I've ever had a problem and I actually find that they give some good advice/ work as a decent sounding board when I have annual reviews with them.
An overdraft is their offer of a short term borrowing without the need for having to speak to them every time you need emergency cash. If you are 'living in your overdraft' i'm sure they charge interest at the same time every month and as such its not really their problem if you dont plan for this and go over the agreed limit. I dont think they would be around that long if they kept giving customers cash regardless of limits.
They helped with interest free overdraft when I was at uni, have sent out new debit cards asap if I've ever had a problem and I actually find that they give some good advice/ work as a decent sounding board when I have annual reviews with them.
An overdraft is their offer of a short term borrowing without the need for having to speak to them every time you need emergency cash. If you are 'living in your overdraft' i'm sure they charge interest at the same time every month and as such its not really their problem if you dont plan for this and go over the agreed limit. I dont think they would be around that long if they kept giving customers cash regardless of limits.
Landlord said:
I've had nothing but good service from NatWest.
I have to say, it appears that you're moaning that they've charged you for going overdrawn/over your over-draft limit? If so, I don't get the complaint. You don't have a right to be lent money whenever you need it. Apologies if I'm wrong.
The amount charged, however, is excessive IMO and as has been mentioned, talk to them. They'll probably write-off one of the charges.
I agree, never had a problem with them, could have got £100 if I had switched my student account to Lloyds but didn't want to leave Natwest.I have to say, it appears that you're moaning that they've charged you for going overdrawn/over your over-draft limit? If so, I don't get the complaint. You don't have a right to be lent money whenever you need it. Apologies if I'm wrong.
The amount charged, however, is excessive IMO and as has been mentioned, talk to them. They'll probably write-off one of the charges.
I used to work in customer service for another bank (named after 2 cities in Asia ) and we got this all the time.
If you ring and speak to someone and they should waive one of the fees if you can prove you had the money available to pay the £1.99 transactions on the same day as the fees came out.
However as others have said you don't have a right to have an overdraft and the fees although harsh would have been laid out in your T&Cs before you agreed to take the overdraft. Still £35 is a fooking large sum for going a few £ over. Some banks have graded fees i.e. if your only a little bit overdrawn then you pay small fees, if your more than £50 over then you pay the full whack. I'm guessing NatWest isn't one of those!
) and we got this all the time.If you ring and speak to someone and they should waive one of the fees if you can prove you had the money available to pay the £1.99 transactions on the same day as the fees came out.
However as others have said you don't have a right to have an overdraft and the fees although harsh would have been laid out in your T&Cs before you agreed to take the overdraft. Still £35 is a fooking large sum for going a few £ over. Some banks have graded fees i.e. if your only a little bit overdrawn then you pay small fees, if your more than £50 over then you pay the full whack. I'm guessing NatWest isn't one of those!
Ry_B said:
I work for Natwest (am at work now) and you will not get the charges refunded, sorry to say.
(Yes they are ridiculous! I do not agree with them atall)
Hmmmm, he needs to move bank then, or get hold of an account manager. I only have to read out about 20% of the list of products I have from LTSB before a manager will waive anything I want. (Yes they are ridiculous! I do not agree with them atall)
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