Faulty goods.

[br d]

Heard this on 5 live this morning. There is a little known piece of EU legislation that means you can get a refund or replacement on anything (that develops a fault) for up to 6 years after you've purchased it in the UK, completely regardless of the original warranty or any old tosh that the retailer gives you.
2 years is the minimum for all of Europe but apparently ours is 6. I just can't wait for something to break now so I can print off the paperwork and take it in!

Linky:
http://www.bbc.co.uk/blogs/victoriaderbyshire/

[Plotloss]

Radio 5 Live should look a little further into consumer legislation.

Its not a silver bullet.

Tescos could have fought it but given that their televisions are built by spastics for spastics I'd guess its cheaper peddling another box of st onto the punter.

[br d]

Plotloss said:

Radio 5 Live should look a little further into consumer legislation.

Its not a silver bullet.

Tescos could have fought it but given that their televisions are built by spastics for spastics I'd guess its cheaper peddling another box of st onto the punter.

Well they had a bloke from the consumer council or some-such who said it was cast iron, doesn't affect your statutory rights etc etc.

But there may be a loop-hole, the media do like a story after all.

[Emsman]

Sorry, only read the title and assumed it was a story about my ex

[NDA]

Plotloss said:

Tescos could have fought it but given that their televisions are built by spastics for spastics I'd guess its cheaper peddling another box of st onto the punter.

Off topic but a few years ago I bought a USA style postbox - mailed from the USA too. When I came to assemble it the brown envelope containing the various screws was a vital screw missing. I turned over the envelope to read the print "Packed with pride by visually impaired workers".

[Deva Link]

br d said:

Heard this on 5 live this morning. There is a little known piece of EU legislation that means you can get a refund or replacement on anything (that develops a fault) for up to 6 years after you've purchased it in the UK, completely regardless of the original warranty or any old tosh that the retailer gives you.
2 years is the minimum for all of Europe but apparently ours is 6. I just can't wait for something to break now so I can print off the paperwork and take it in!

Linky:
http://www.bbc.co.uk/blogs/victoriaderbyshire/

Sorry to disappoint but that's largely bks.

For one thing, EU Directives are not legally binding until enacted into law in each country.

English consumer law does gives you rights which include the provision that an item should last a reasonable length on time. But you have to take account of the type of item and its price. It's been held that 5yrs is a reasonable length of time.

The major snag, however, is that the onus is on the customer to prove that the item was poorly made, and didn't just fail due to normal wear and tear, misuse etc.

[br d]

Deva Link said:

br d said:

Heard this on 5 live this morning. There is a little known piece of EU legislation that means you can get a refund or replacement on anything (that develops a fault) for up to 6 years after you've purchased it in the UK, completely regardless of the original warranty or any old tosh that the retailer gives you.
2 years is the minimum for all of Europe but apparently ours is 6. I just can't wait for something to break now so I can print off the paperwork and take it in!

Linky:
http://www.bbc.co.uk/blogs/victoriaderbyshire/

Sorry to disappoint but that's largely bks.

For one thing, EU Directives are not legally binding until enacted into law in each country.

English consumer law does gives you rights which include the provision that an item should last a reasonable length on time. But you have to take account of the type of item and its price. It's been held that 5yrs is a reasonable length of time.

The major snag, however, is that the onus is on the customer to prove that the item was poorly made, and didn't just fail due to normal wear and tear, misuse etc.

Ah well. Being honest, I doubt very much if I ever would have taken anything back, I can never be bothered.

[Nolar Dog]

Plotloss said:

Tescos could have fought it but given that their televisions are built by spastics for spastics...

And it is "Tesco".

[Deva Link]

br d said:

Deva Link said:

br d said:

Heard this on 5 live this morning. There is a little known piece of EU legislation that means you can get a refund or replacement on anything (that develops a fault) for up to 6 years after you've purchased it in the UK, completely regardless of the original warranty or any old tosh that the retailer gives you.
2 years is the minimum for all of Europe but apparently ours is 6. I just can't wait for something to break now so I can print off the paperwork and take it in!

Linky:
http://www.bbc.co.uk/blogs/victoriaderbyshire/

Sorry to disappoint but that's largely bks.

For one thing, EU Directives are not legally binding until enacted into law in each country.

English consumer law does gives you rights which include the provision that an item should last a reasonable length on time. But you have to take account of the type of item and its price. It's been held that 5yrs is a reasonable length of time.

The major snag, however, is that the onus is on the customer to prove that the item was poorly made, and didn't just fail due to normal wear and tear, misuse etc.

Ah well. Being honest, I doubt very much if I ever would have taken anything back, I can never be bothered.

Sometimes it's worth pushing. I got the screen replaced in a Dell laptop that was nearly 3 yrs old, but there is a known issue with some models, although at first Dell insisted the model I had wasn't affected.

What I don't really understand is how car manufacturers generally seem able to avoid such things. For example, right now there's a big issue with 2005 Corsas breaking camshafts. As they're just out of warranty Vauxhall is saying tough luck.

[tubbystu]

Deva Link said:

What I don't really understand is how car manufacturers generally seem able to avoid such things. For example, right now there's a big issue with 2005 Corsas breaking camshafts. As they're just out of warranty Vauxhall is saying tough luck.

At the moment car manufacturers have plenty of other worries than keeping good faith and funding recalls that they are not legally obliged to carry out with their customers.

[Simpo Two]

Plotloss said:

spastics

Disabled. No sorry, Differently Abled.

[Neil_H]

NDA said:

Plotloss said:

Tescos could have fought it but given that their televisions are built by spastics for spastics I'd guess its cheaper peddling another box of st onto the punter.

Off topic but a few years ago I bought a USA style postbox - mailed from the USA too. When I came to assemble it the brown envelope containing the various screws was a vital screw missing. I turned over the envelope to read the print "Packed with pride by visually impaired workers".

So the Americans do understand irony after all!

[Not-All-Here]

Neil_H said:

NDA said:

Plotloss said:

Tescos could have fought it but given that their televisions are built by spastics for spastics I'd guess its cheaper peddling another box of st onto the punter.

Off topic but a few years ago I bought a USA style postbox - mailed from the USA too. When I came to assemble it the brown envelope containing the various screws was a vital screw missing. I turned over the envelope to read the print "Packed with pride by visually impaired workers".

So the Americans do understand irony after all!

They've always understood irony, Its sarcasm they dont get.