Virgin Media price increases

[page3]

Anyone else been caught?

£1 rise in my TV package
£1.25 to get a bill
£2.75 removed from my "lifetime" agreed refund due to past problems with service

Nothing I can do about it because they do not allow you to got down a package on any of their services without having all of your "lifetime" discounts removed and a new 12 month contract initiated, which is significantly more expensive.

Cannot tell them to stuff it all because a) freeview is poor in my area b) they cut my BT line, so I'd need to pay for a new line plus a 12 month contract c) I'm not allowed a dish.

That's more than a 10% price increase

Ho hum...

[TheEnd]

register for ebilling to remove the 1.25 charge.

it saves getting the same paperwork and advertising crap each month

[speedchick]

Yea we got all that bumph, was having a look on the site to see what we could change, it all works out very confusing, we were looking at the XL tv pack, and it was saying summat like £40 a month, plus connection etc, then also had 'add V+ for only £40 a month, and no where could we find out if that takes it to £80 a month (if so they can bog off) or anything, plus it all seemed worked around new users as opposed to loyal existing customers, and there was no way that we were going to ring up and speak to a phone monkey that knows nothing.

So far we have dropped the paper billing, still trying to figure the rest of it out. Not easy!

[page3]

TheEnd said:

register for ebilling to remove the 1.25 charge.

it saves getting the same paperwork and advertising crap each month

Virgin are unable to confirm that this won't put me on a new 12 month contract. It has taken more than 12 months for them to get my bill correct - I don't want and don't dare change anything.

It is very poor form that they now charge £1.25 to get a bill in the name of "saving the planet" when this week alone they have sent me two unwanted letters marketing their mobile service.

Oh, I did speak to a phone monkey who a) didn't understand or speak English and b) sent me a new modem I didn't ask for or need!!!

Edited by page3 on Saturday 28th March 13:14

[alfabadass]

bluff em.

I do this every year and they always come out with a decent offer. This year I got my bill reduced by £2 and BB speed increased to 10MB

[dan1981]

Tuesday - email from Richard Branson himself telling me my braodband was being upgraded from 2 meg to 10 meg free.

Wednesady: Letter from Virgin telling me my internet was going up £2 and they were charging £1.25 for paper billing.

I thin ki may phoen up and tell them i'm leaving. Get a decent friends and family offer through the missus who works for BT - i just like cable braodband.

[andy_s]

Team Brawn?!

[Teppic]

speedchick said:

Yea we got all that bumph, was having a look on the site to see what we could change, it all works out very confusing, we were looking at the XL tv pack, and it was saying summat like £40 a month, plus connection etc, then also had 'add V+ for only £40 a month, and no where could we find out if that takes it to £80 a month (if so they can bog off) or anything, plus it all seemed worked around new users as opposed to loyal existing customers, and there was no way that we were going to ring up and speak to a phone monkey that knows nothing.

So far we have dropped the paper billing, still trying to figure the rest of it out. Not easy!

No, adding V+ does not take it to £80 per month. You'll need to pay a one-off installation charge for V+ (£49.99 if you do it before 31st March, after then I believe it will return to £150, so move fast if you want it), but after that the V+ service does not cost any extra per month.

[speedchick]

Teppic said:

speedchick said:

Yea we got all that bumph, was having a look on the site to see what we could change, it all works out very confusing, we were looking at the XL tv pack, and it was saying summat like £40 a month, plus connection etc, then also had 'add V+ for only £40 a month, and no where could we find out if that takes it to £80 a month (if so they can bog off) or anything, plus it all seemed worked around new users as opposed to loyal existing customers, and there was no way that we were going to ring up and speak to a phone monkey that knows nothing.

So far we have dropped the paper billing, still trying to figure the rest of it out. Not easy!

No, adding V+ does not take it to £80 per month. You'll need to pay a one-off installation charge for V+ (£49.99 if you do it before 31st March, after then I believe it will return to £150, so move fast if you want it), but after that the V+ service does not cost any extra per month.

Ooh thanks for that, just couldn't work it out from the options on the website, there was two of us trying to figure it out, and all we could find was add this to basket, add that to basket. Mmm that;s not bad then if it's a free extra (after installation) may just have to mention that to himself (his name is on the contract! so he got the lovely email from Richard too)

[Teppic]

speedchick said:

Teppic said:

speedchick said:

Yea we got all that bumph, was having a look on the site to see what we could change, it all works out very confusing, we were looking at the XL tv pack, and it was saying summat like £40 a month, plus connection etc, then also had 'add V+ for only £40 a month, and no where could we find out if that takes it to £80 a month (if so they can bog off) or anything, plus it all seemed worked around new users as opposed to loyal existing customers, and there was no way that we were going to ring up and speak to a phone monkey that knows nothing.

So far we have dropped the paper billing, still trying to figure the rest of it out. Not easy!

No, adding V+ does not take it to £80 per month. You'll need to pay a one-off installation charge for V+ (£49.99 if you do it before 31st March, after then I believe it will return to £150, so move fast if you want it), but after that the V+ service does not cost any extra per month.

Ooh thanks for that, just couldn't work it out from the options on the website, there was two of us trying to figure it out, and all we could find was add this to basket, add that to basket. Mmm that;s not bad then if it's a free extra (after installation) may just have to mention that to himself (his name is on the contract! so he got the lovely email from Richard too)

Bear in mind though that if you're expecting a plethora of HD channels you'll be disappointed. Currently VM only carry ONE linear HD cahnnel (BBC-HD), although they keep promising to add more (although they've been saying this since 2007). They are apparently in negotiations to add more linear HD channels though.

However, saying that the V+ box does a very good job of upscaling a standard SD picture.

As a recorder though the V+ box is excellent, especially being able to record two channles whilst watching a third.

IMO the V+ box is well worth it. I've had V+ for 2 years now and (apart from a faulty box that was quickly replaced) have had no problems with it.

[speedchick]

I'm not all that bothered about the HD part of it, just the fact that I can record more than one thing at time, my HDD thingy can only do one at a time, and on Monday it was a toss up between 24 and 102 Minutes that Changed America!

[rumpelstiltskin]

Just say you're going to leave them.I do this periodically,i call them,say im hacked off about something or other to do with their service.They then put me through to someone and they throw some offer at me,price reduction usually of the services i already have.Pity my utility companies aren't as obliging!

[page3]

I use TiVo with Virgin Cable so have never seen the need to "upgrade" to V+

It might only record one thing at a time, but intelligently reschedules itself to find repeats (and there are loads) so I've never had a problem.

Biggest benefit though, is that I never have to see the Virgin menu system