I think this guy is not happy

[skeggysteve]

....with a certain electrical retailer.





I think you should be able to click on the pictures for bigger ones.

Good effort but for what he's spent on protesting I think he could have got the TV fixed

BTW it was there most of yesterday and today.

[FourWheelDrift]

Under UK & European law regarding items bought not being fit for purpose they should replace the equipment if it is faulty anytime in the first (I think the UK is) 3 years. With or without a retailers warranty.

I'm surprised he hasn't followed this route, which makes me a little sceptical of this.



Perhaps it's an anti-advertising campaign funded by Comet.

[skeggysteve]

Sorry I though clicking on the first picture would make it big enough to read what is written on the van.

This may help

open and click on the all sizes icon, top left of the picture

Edited by skeggysteve on Sunday 9th November 18:36

[FourWheelDrift]

I didn't read all the text

[Balmoral Green]

FourWheelDrift said:

Under UK & European law regarding items bought not being fit for purpose they should replace the equipment if it is faulty anytime in the first (I think the UK is) 3 years. With or without a retailers warranty.

Try telling Sony that. I went through a short period where nearly everything electrical I bought was Sony. TV, camcorder, camera, home stereo, etc, amounted to seven items in total. One by one they all failed, after 12 months, but before 18 months. As far as Sony were concerned, it was 12 months warranty, so tough. With the TV, I stupidly replaced the one that failed within 18 months with another Sony, as I really liked it. That too failed, again after 12 months but before 18 months. Sony did commiserate that so many of their products had failed within such a short time span and with the same customer, but they still did nothing. At the time, I felt like doing what this guy has done, and parking outside their UK HQ. At least he's only had one bad telly.

Edited by Balmoral Green on Sunday 9th November 19:03

[Polarbert]

Jesus Warren that sounds a bit st.

Funnily enough my TV has gone bust and I too bought it from Currys. I've phoned trading standards and they are going to start investigating them in 14 days due to them not doing anything about my faulty television that is only 18 months old.

The fault has been found as an internal power circuit board so its nothing I could have done, but Currys still don't deem that to be acceptable. Still, we'll see what trading standards have to say. If that doesn't turn anything else up then I'll have to go to the civil court.

[RemaL]

buy from costco. good warrenty

[Balmoral Green]

Polarbert said:

Jesus Warren that sounds a bit st.

Well, after the two Sonys, I bought a Panasonic TV, that too packed up after 12 months but before 18 months. I started to think it must be me! Got nowhere with anyone regarding warranty. I then bought a big old Daewoo telly because it was dirt cheap, and we've had it ever since, about 8 years.

I can understand why this guy is so pissed off, certain things should last more than a year or two.

[King Herald]

Polarbert said:

Jesus Warren that sounds a bit st.

Funnily enough my TV has gone bust and I too bought it from Currys. I've phoned trading standards and they are going to start investigating them in 14 days due to them not doing anything about my faulty television that is only 18 months old.

The fault has been found as an internal power circuit board so its nothing I could have done, but Currys still don't deem that to be acceptable. Still, we'll see what trading standards have to say. If that doesn't turn anything else up then I'll have to go to the civil court.

Probably easier to follow that route than hire a fan, pay for sign writing etc.

[anonymous-user]

When my LG Plasma went pop after 3 1/2 years I complained.

I went down the Consumer Rights Act route with the vendor and they eventually offered to fix it for feee.
As LG no longer made that particular model and they could not repair it they had to give me a full refund (£2,999).

With that I bought a nice new 42" Pioneer (Kuro), a PS3, a 22" monitor and a Canon EOS camera.

Know your rights !

Edited by anonymous-user on Sunday 9th November 19:36

[s3fella]

RemaL said:

buy from costco. good warrenty

Yup, my friend got a 26 inch samsung lcd from there about 6 years ago on a free 3 yr no quibble warranty.
He took it back, no problem wiht it, but claimed the pic was poor after 2 years, yep, no problem, we'll refund you in full........he got a 32 inch samsung at the same visit to replace, and had a few quid out of it!

18 months ago he did the same with the 32 inch and got a 42 inch!!


Naughty, but it does indeed go to show just how great the Service and warranty from Costco is.

Worth joinng up if you only ever buy a telly.

[Balmoral Green]

Bandit said:

Know your rights !

I didn't have any in the late nineties, apparently.

[micky g]

FourWheelDrift said:

Under UK & European law regarding items bought not being fit for purpose they should replace the equipment if it is faulty anytime in the first (I think the UK is) 3 years. With or without a retailers warranty.

I'm surprised he hasn't followed this route, which makes me a little sceptical of this.



Perhaps it's an anti-advertising campaign funded by Comet.

I'm not aware of a given time period in law, would be very grateful if you could elaborate. My current understanding is that you have to prove the goods were not fit for the purpose, dependent on usage and nature / expense of fault.

[Polarbert]

Its 6 years average expectancy for a television under the Sale of Goods Act 1979 (as amended)

Basically you need to show that the fault isn't down to wear and tear. So in my case the internal power circuit board has failed, which obviously can't be attributed to wear and tear, but for some reason Currys won't believe that this is the case. Still, I'm going to keep on at them. It would be so easy just to give in and get another television, but I'm not going to.

[Balmoral Green]

Polarbert said:

Its 6 years average expectancy for a television under the Sale of Goods Act 1979 (as amended)

[skeggysteve]

King Herald said:

Polarbert said:

Funnily enough my TV has gone bust and I too bought it from Currys. I've phoned trading standards and they are going to start investigating them in 14 days due to them not doing anything about my faulty television that is only 18 months old.

Probably easier to follow that route than hire a fan, pay for sign writing etc.

That's exactly what thought.

The guy has put a lot of effort in and all he has really done is given shoppers a laugh for a couple of days.

[TheEnd]

Polarbert said:

Its 6 years average expectancy for a television under the Sale of Goods Act 1979 (as amended)

Is there now a list?
I remember it as stuff being required to last a reasonable length of time, but reasonable is hard to show (but obviously a TV should last more than a year)

[Polarbert]

TheEnd said:

Polarbert said:

Its 6 years average expectancy for a television under the Sale of Goods Act 1979 (as amended)

Is there now a list?
I remember it as stuff being required to last a reasonable length of time, but reasonable is hard to show (but obviously a TV should last more than a year)

Something like that.

Its expected that they will last 5-6 years. I read it somewhere. I know that the sale of goods act says reasonable amount of time, somewhere else it says the amount of time.

[carmonk]

Wow, up until recently was there really someone on the planet who didn't know to never, ever, ever, ever to shop at Curry's?

[Asterix]

I got a washing machine from them years back with a promise that they'd take the old one away.

They didn't so after two weeks of being lied to I somehow managed to get it into the back of my car, drove down there and left it in the middle of the main doors - on its side - leaking crap everywhere.