just had sky tv installed - no channel 4 or channel 5 listed
Discussion
as title suggest - just had Sky TV installed (i was a sky virgin, had held out for many years!)
excellent service, excellent speed - i ordered it on Friday!
can't fault the service.
however - in my guide there is no channel 4 or 5 listed. Is that normal? It'll upset wifey if there is no Hollyoaks!
excellent service, excellent speed - i ordered it on Friday!
can't fault the service.
however - in my guide there is no channel 4 or 5 listed. Is that normal? It'll upset wifey if there is no Hollyoaks!
I had this when they upgraded us from Sky to sky+ multiroom.
It takes a time for the system to fully update, they say it can take quite a few hours. In our case it was because the installer had had trouble doing the phone back part of the install properly and had forced it through. I corrected his installation cock-up* and then rang the helpdesk and they talked me through it and it was OK the next morning. It's because the info to release your card hasn't come down the satellite signal or something. If you stop sky and just have the free channels you don't get C4 or C5, eg when you've got it working properly, take the viewing card out and you will see that you can see some channels eg Freeview type stuff but for some reason doesn't include C4etc.
It takes a time for the system to fully update, they say it can take quite a few hours. In our case it was because the installer had had trouble doing the phone back part of the install properly and had forced it through. I corrected his installation cock-up* and then rang the helpdesk and they talked me through it and it was OK the next morning. It's because the info to release your card hasn't come down the satellite signal or something. If you stop sky and just have the free channels you don't get C4 or C5, eg when you've got it working properly, take the viewing card out and you will see that you can see some channels eg Freeview type stuff but for some reason doesn't include C4etc.
- * because the numpty hadn't set the phone lines up properly, and it needed redoing and a broadband filter putting in place between sky and the socket. The joker had just plugged a temporary line from the back of the sky box to the main socket while he did his installation then buggered off. What he'd done effectively stuffed our broadband too so I redid everything properly that night. Clowns!
Morningside said:
thanks for that - very helpful 
Handset>Services>Telephone numbers>Sky+ gives their number as 08705 800800
The box software probably needs updating and they'll sort it out. Download can take several hours though.
Great system once it's sorted, though be careful when deleting recordings - there's no 'are you sure?' and if you are a bit heavy on the yellow button you may take another recording with it.
The box software probably needs updating and they'll sort it out. Download can take several hours though.
Great system once it's sorted, though be careful when deleting recordings - there's no 'are you sure?' and if you are a bit heavy on the yellow button you may take another recording with it.
Dogwatch said:
Handset>Services>Telephone numbers>Sky+ gives their number as 08705 800800
The box software probably needs updating and they'll sort it out. Download can take several hours though.
Great system once it's sorted, though be careful when deleting recordings - there's no 'are you sure?' and if you are a bit heavy on the yellow button you may take another recording with it.
Too right - Its a bThe box software probably needs updating and they'll sort it out. Download can take several hours though.
Great system once it's sorted, though be careful when deleting recordings - there's no 'are you sure?' and if you are a bit heavy on the yellow button you may take another recording with it.
h that one 
[nerd] The other terrestrial channels are no longer scrambled, and so you can pick them up with just the box on its own. Channels 4 and 5 are still scrambled, so you have to wait for all the necessary codes to be sent to the box, which can take up to 4-5 hours. We have a freeview card in a satellite system, and if we ever have to reboot (e.g. after a power cut) it happens. Depending on how frequently the codes are sent through this can vary from 30 minutes to an afternoon, so don't panic yet [/nerd]
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