Golf 2.0 TDI GT Sport - Help!
Discussion
I purchased a 57 Golf form Sidlow VW in Horsham on Saturday which I have since found has oustanding finance on it in their name as it was an ex demo.
They have sold me a car they do not own themselves. They have 15k of my money and I have a car still owned by Bank of Scotland Corporate Finance. I have been told the payment was made the day before I collected the car (friday) but as BOS told me the process (bacs) normally takes st least 3 working days they released the car knowing it would still be oustanding. I have requested a clearance letter from them asap but I am told the money is being processed. Im my opinion Sidlow accounts should make an instant CHAPS payment to BOS and pay the balance to gain clearance. Any money being processed is their problem to sort out. I have been told lies over the phone as I checked the facts with BOS. Sidlow now blame a new payment procedure that has meant it is taking longer than expected. My argument remains that any finance should have been cleared 7 days before the handover when I made a deposit on the car not the day before handover!
Granted I should have checked the Experian Autocheck they gave me during a rushed handover in detail, however buying from a main VW dealer it did not cross my mind that they would sell a car with oustanding fianance. I was more concerned about the condition of the car itself and checking the invoice.
As it stands I have had the car for 4 days and an interest is still held by BOS while Sidlow have 15k of my money. They now say the clearance will come Friday. Worst case scenario Sidlow go Bankrupt tonight, I lose my 15k and BOS claim the car back! Unlikely but the daily financial news isnt exactly positive!
In my opinion I have been lied to, the balance was paid after they took my money in order to maintain cashflow, interest etc. I have made numerous calls to them but it seems it just isnt a prioirty of theirs.
My question is am I overreacting and is there any point writinng to VW UK to complain. Any advice or thoughts would be appreciated.
They have sold me a car they do not own themselves. They have 15k of my money and I have a car still owned by Bank of Scotland Corporate Finance. I have been told the payment was made the day before I collected the car (friday) but as BOS told me the process (bacs) normally takes st least 3 working days they released the car knowing it would still be oustanding. I have requested a clearance letter from them asap but I am told the money is being processed. Im my opinion Sidlow accounts should make an instant CHAPS payment to BOS and pay the balance to gain clearance. Any money being processed is their problem to sort out. I have been told lies over the phone as I checked the facts with BOS. Sidlow now blame a new payment procedure that has meant it is taking longer than expected. My argument remains that any finance should have been cleared 7 days before the handover when I made a deposit on the car not the day before handover!
Granted I should have checked the Experian Autocheck they gave me during a rushed handover in detail, however buying from a main VW dealer it did not cross my mind that they would sell a car with oustanding fianance. I was more concerned about the condition of the car itself and checking the invoice.
As it stands I have had the car for 4 days and an interest is still held by BOS while Sidlow have 15k of my money. They now say the clearance will come Friday. Worst case scenario Sidlow go Bankrupt tonight, I lose my 15k and BOS claim the car back! Unlikely but the daily financial news isnt exactly positive!
In my opinion I have been lied to, the balance was paid after they took my money in order to maintain cashflow, interest etc. I have made numerous calls to them but it seems it just isnt a prioirty of theirs.
My question is am I overreacting and is there any point writinng to VW UK to complain. Any advice or thoughts would be appreciated.
I'd offer another side of the story and say it's all a little mroe innocent than that.
Sidlow's buyer gets the car in for stock and leaves the details of teh settlement with the group accountant to authorise, process and post a cheque.
Group accountant puts it on the pile along with everything else that needs to be got around to.
Finance settlements are probably not the number one priority and will be attended to when time is available (accountants seem to like doing this).
An excuse? Not really, it's still a bit slack sounding on their part but I wouldn't worry about it too much. If you're concerned get the DP on the phone and ask him to jot something down in writing for you.
Sidlow's buyer gets the car in for stock and leaves the details of teh settlement with the group accountant to authorise, process and post a cheque.
Group accountant puts it on the pile along with everything else that needs to be got around to.
Finance settlements are probably not the number one priority and will be attended to when time is available (accountants seem to like doing this).
An excuse? Not really, it's still a bit slack sounding on their part but I wouldn't worry about it too much. If you're concerned get the DP on the phone and ask him to jot something down in writing for you.
It's a bit inconvenient maybe but we're only talking 3 days here.
You'd have to be Captain Unlucky from Unlucky-ville for Sidlow to go bust and for you to lose your money.
I don't think it's worth a complaint to VW UK. Maybe just a short letter to the DP letting him know you're a bit dis-chuffed that they've taken a risk with your money
You'd have to be Captain Unlucky from Unlucky-ville for Sidlow to go bust and for you to lose your money.
I don't think it's worth a complaint to VW UK. Maybe just a short letter to the DP letting him know you're a bit dis-chuffed that they've taken a risk with your money
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