Damnit! Sony and their delivery company suck!
Discussion
So, I go to turn on my PS3 for some gaming just over a week ago, and it just won't get past the initial screen.
So, I ring Sony.
They'll only replace with a refurb... When my unit is only a few months old. No thanks.
Finally get a ring back from the supervisor, and she says I can have a brand new one, but it doesn't come boxed, so how will I know anyway?
So, I wait in today, luckily not having to take a day off, and the PS3 arrives. Cool! Or so I thought...
The delivery bloke has only gone and removed the security seal without me there... WTF.
So, I send him on his way, reluctantly. As now he knows my address, and he will be getting a b
king for doing that.
So, ring Sony up, and now have to have another one delivered on Monday at work, which is my only option! (Except for waiting for my next bit of time off in 8 weeks time!). They don't do weekend deliverys, not even when they've made the cock up.
So, now waiting to hear back from a supervisor about what sort of compensation I will receive. I have GTA4 waiting to be played, and had a week off this week anyway, so thought it'd be the ideal time to play it properly. Now I have to wait til Monday, and worry about anything happening to my car/home, in the worst case scenario.
So, I ring Sony.
They'll only replace with a refurb... When my unit is only a few months old. No thanks.
Finally get a ring back from the supervisor, and she says I can have a brand new one, but it doesn't come boxed, so how will I know anyway?
So, I wait in today, luckily not having to take a day off, and the PS3 arrives. Cool! Or so I thought...
The delivery bloke has only gone and removed the security seal without me there... WTF.
So, I send him on his way, reluctantly. As now he knows my address, and he will be getting a b
king for doing that.So, ring Sony up, and now have to have another one delivered on Monday at work, which is my only option! (Except for waiting for my next bit of time off in 8 weeks time!). They don't do weekend deliverys, not even when they've made the cock up.
So, now waiting to hear back from a supervisor about what sort of compensation I will receive. I have GTA4 waiting to be played, and had a week off this week anyway, so thought it'd be the ideal time to play it properly. Now I have to wait til Monday, and worry about anything happening to my car/home, in the worst case scenario.
malman said:
Pulse said:
Unfortunately not. After 28 days, it's now common for shops to revert you back to the manufacturer.
and they are on dodgy ground doing so. Any manufacturer guarantee is additional to your rights under the SOGA. Most will try it on and see if you go away thoughLukeBird said:
Steve Evil said:
Back to the shop - Sale of goods act.
Not to rub it in anyones face, but I am utterly appalled at how unreliable the PS3 and 360 appear to have been. Glad that I went for a Wii really.
Pulse said:
malman said:
Pulse said:
Unfortunately not. After 28 days, it's now common for shops to revert you back to the manufacturer.
and they are on dodgy ground doing so. Any manufacturer guarantee is additional to your rights under the SOGA. Most will try it on and see if you go away thoughMost companies will try it on as mentioned above, as 90% of people aren't sure enough on their consumer rights, but speak to the managers and state that the goods aren't fit for purpose and you should get a new replacement most of the time and they'll send the old one back.
Pulse said:
malman said:
Pulse said:
Unfortunately not. After 28 days, it's now common for shops to revert you back to the manufacturer.
and they are on dodgy ground doing so. Any manufacturer guarantee is additional to your rights under the SOGA. Most will try it on and see if you go away thoughcouple of googles
http://www.berr.gov.uk/consumers/fact-sheets/page3...
http://www.br0wn.co.uk/lawofshopping/
Pulse said:
Unfortunately not. After 28 days, it's now common for shops to revert you back to the manufacturer.
That's BS! Statutory rights!http://www.bbc.co.uk/consumer/guides_to/shopping_h...
BBC said:
Refunds - rights and remedies
If goods are defective or have been misdescribed, a consumer has a number of rights and remedies.
Where goods prove defective or to have been misdescribed within six months of delivery, it's presumed that the problem existed at the time of purchase, unless the seller can prove to the contrary.
If a consumer returns goods very soon after purchase, he/she is entitled to a full refund. If not, a consumer is first and foremost entitled to have goods repaired or replaced, provided this can be done within a reasonable time and without significant inconvenience to the consumer.
If repair and/or replacement of the goods is unreasonable/impossible, then a dissatisfied consumer is entitled to an appropriate price reduction or a refund. Note, however, that this refund may be reduced to take account of wear and tear.
Don't be misled into thinking that you must accept a credit note or prove an action against the manufacturers (such as, under a guarantee). Rights are first and foremost enforceable against the shop.
No refunds
If you see a notice/sign to this effect in a shop be aware that it doesn't affect your statutory rights and remedies as outlined above. A shop can't legally exclude a consumer's right to a full refund in relation to defective or misdescribed goods which are returned promptly after purchase.
In fact, a shop will have committed a criminal offence and should be reported to Trading Standards Department of your local authority. Trading Standards may investigate and, if appropriate, decide to prosecute the offending store.
Tell them it's broken and you want your money back, or a brand new replacement and don't accept being fobbed off to the manufacturer.If goods are defective or have been misdescribed, a consumer has a number of rights and remedies.
Where goods prove defective or to have been misdescribed within six months of delivery, it's presumed that the problem existed at the time of purchase, unless the seller can prove to the contrary.
If a consumer returns goods very soon after purchase, he/she is entitled to a full refund. If not, a consumer is first and foremost entitled to have goods repaired or replaced, provided this can be done within a reasonable time and without significant inconvenience to the consumer.
If repair and/or replacement of the goods is unreasonable/impossible, then a dissatisfied consumer is entitled to an appropriate price reduction or a refund. Note, however, that this refund may be reduced to take account of wear and tear.
Don't be misled into thinking that you must accept a credit note or prove an action against the manufacturers (such as, under a guarantee). Rights are first and foremost enforceable against the shop.
No refunds
If you see a notice/sign to this effect in a shop be aware that it doesn't affect your statutory rights and remedies as outlined above. A shop can't legally exclude a consumer's right to a full refund in relation to defective or misdescribed goods which are returned promptly after purchase.
In fact, a shop will have committed a criminal offence and should be reported to Trading Standards Department of your local authority. Trading Standards may investigate and, if appropriate, decide to prosecute the offending store.
I find standing close to the checkout near somebody buying something expensive and discussing loudly how the item you've bought doesn't work makes folk more amenable to refunding/replacing items.
Make a big enough of yourself and they'll give in, just because it's easier.
It's not big, hard or clever or make you feel good about yourself, but when you get home and have a working piece of kit again you'll be much happier.
My favourite way of asking it is "Is it reasonable to expect an £300/£600 etc piece of kit to break in 6 months?"
As soon as they say not really, you've got them bang to rights as goods are meant to last "a reasonable" amount of time.
Make a big enough
of yourself and they'll give in, just because it's easier.It's not big, hard or clever or make you feel good about yourself, but when you get home and have a working piece of kit again you'll be much happier.
My favourite way of asking it is "Is it reasonable to expect an £300/£600 etc piece of kit to break in 6 months?"
As soon as they say not really, you've got them bang to rights as goods are meant to last "a reasonable" amount of time.
Steve Evil said:
Pulse said:
malman said:
Pulse said:
Unfortunately not. After 28 days, it's now common for shops to revert you back to the manufacturer.
and they are on dodgy ground doing so. Any manufacturer guarantee is additional to your rights under the SOGA. Most will try it on and see if you go away thoughMost companies will try it on as mentioned above, as 90% of people aren't sure enough on their consumer rights, but speak to the managers and state that the goods aren't fit for purpose and you should get a new replacement most of the time and they'll send the old one back.
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