Problem with my Ferrari Specialist
Discussion
I know it's policy not to name names, so I won't. But I am having serious problems with the garage that had my GT4 in for some work.
It all started when I took it in for a new clutch, belts and general tune up. They found all sorts of problems with the engine (various bearings & pulleys) which we came to an agreement about fixing. They fixed all this and I paid, but when I came to pick up the car, the gearbox was making an awful noise. They told me this had started when they changed the gearbox oil - which wasn't something I asked them to do.
I drove the car home, but the noise really was unbearable, and it was proving difficult to get 2nd gear. After consulting a different specialist, I agreed with the original garage that they would take it back in and attempt to resolve the gearbox problem. Since then, every time I phone I am fobbed off by some flunky, and have no idea what they are doing with the car...if anything? It's been over a month now, not including the 5 weeks they had the car for the original work, and I am understandably running short of patience.
I think it would be counterproductive to do anything silly at this stage, but what realistically are my options?
It all started when I took it in for a new clutch, belts and general tune up. They found all sorts of problems with the engine (various bearings & pulleys) which we came to an agreement about fixing. They fixed all this and I paid, but when I came to pick up the car, the gearbox was making an awful noise. They told me this had started when they changed the gearbox oil - which wasn't something I asked them to do.
I drove the car home, but the noise really was unbearable, and it was proving difficult to get 2nd gear. After consulting a different specialist, I agreed with the original garage that they would take it back in and attempt to resolve the gearbox problem. Since then, every time I phone I am fobbed off by some flunky, and have no idea what they are doing with the car...if anything? It's been over a month now, not including the 5 weeks they had the car for the original work, and I am understandably running short of patience.
I think it would be counterproductive to do anything silly at this stage, but what realistically are my options?
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