Crummy Chrysler
Discussion
Having tired springs that won't hold the bonnet up, I found out from the US they are a warranty replacement so off I trot to the local Chrylser dealership (not the one where the car came from) they confirm and tell me 5 days delivery from Europe and they will phone when they are in...... 
3 weeks pass and I haven't heard from them, so I ring and find out the springs have been sitting on the shelf for 2 weeks. They won't let me fit them myself as they are a 'warranty item' so I make an appointment for 3 weeks later when they can install them on Saturday morning while I watch.
Then today (cars was due in Sat) I get a call, they can't fit them at the dealership and the viper will have to go to a body shop, another wait.
I explained its only a matter of removing about 12 bolts and the airbox, nothing to hard, they stick firm and say it can't be done at the dealership, and I ask again if I can take them away and fit them myself. This time 'thats a great idea' is the response.
So if they can't change a few bolts what chance have they got of ever servicing the viper, never mind a recall job ???? ZERO, back to Kent from now on... I hope they got the right parts in ! will find out tomorrow
might drop the 999 recall on them tomorrow just for a laugh, though no fear of actually taking it there
(All Electric, Sutton)
>>> Edited by viper on Wednesday 21st May 18:20
3 weeks pass and I haven't heard from them, so I ring and find out the springs have been sitting on the shelf for 2 weeks. They won't let me fit them myself as they are a 'warranty item' so I make an appointment for 3 weeks later when they can install them on Saturday morning while I watch.
Then today (cars was due in Sat) I get a call, they can't fit them at the dealership and the viper will have to go to a body shop, another wait.
I explained its only a matter of removing about 12 bolts and the airbox, nothing to hard, they stick firm and say it can't be done at the dealership, and I ask again if I can take them away and fit them myself. This time 'thats a great idea' is the response.
So if they can't change a few bolts what chance have they got of ever servicing the viper, never mind a recall job ???? ZERO, back to Kent from now on... I hope they got the right parts in ! will find out tomorrow
might drop the 999 recall on them tomorrow just for a laugh, though no fear of actually taking it there
(All Electric, Sutton)
>>> Edited by viper on Wednesday 21st May 18:20
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