nationwide crash repair
Discussion
I took my vehicle in for a very small repair to the bumper, was informed the bumper would be replaced and the job would take 3 days.
The vehicle was not ready for over two weeks and when i collect it I find that the bumper was repaired badly and not replaced in addition other parts were damaged and the bonnet and front wings were also painted- badly- with an orange peel finish and contamination in the lacquer.
It is the worst job I have ever had the misfortune of having done. They have agreed its a BAD job and offered to rectify it but quite frankly how any job could be let out of a workshop like this defies belief.
Its a Tesco reccomended repairer!
The vehicle was not ready for over two weeks and when i collect it I find that the bumper was repaired badly and not replaced in addition other parts were damaged and the bonnet and front wings were also painted- badly- with an orange peel finish and contamination in the lacquer.
It is the worst job I have ever had the misfortune of having done. They have agreed its a BAD job and offered to rectify it but quite frankly how any job could be let out of a workshop like this defies belief.
Its a Tesco reccomended repairer!
Had my Honda repaired by their Gateshead branch (via the insurance co.) following a rear-end shunt.
After a month or so the tail lights on one side started behaving oddly, but (of course) only intermitently. After a while I got so fed up I took it all to pieces and found an earth strap hanging off. Bolt half in, no threadlock. Sorted it and the lights have been perfect since.
Then a few weeks later the boot lock started to rattle, then fell off. Bolts not done up tight, no threadlock. Repaired it myself also.
I will never let them near my car in future. Thank god no structural repairs were required, only cosmetic stuff.
>> Edited by jimsupersix on Tuesday 18th April 21:23
After a month or so the tail lights on one side started behaving oddly, but (of course) only intermitently. After a while I got so fed up I took it all to pieces and found an earth strap hanging off. Bolt half in, no threadlock. Sorted it and the lights have been perfect since.
Then a few weeks later the boot lock started to rattle, then fell off. Bolts not done up tight, no threadlock. Repaired it myself also.
I will never let them near my car in future. Thank god no structural repairs were required, only cosmetic stuff.
>> Edited by jimsupersix on Tuesday 18th April 21:23
Most of the Nationwide chain up here used to be Heggie's Autocentres, owned and run by Donald Heggie, former Scottish Rally Champion. Unfortunately he sold up (retired) and since then things have plummeted downhill. I have in the past refused to allow my car to be repaired by the Nationwide group. I have serious doubts over their quality control processes.
renny said:
I have serious doubts over their quality control processes.
I have serious doubts that they even have any. The second time i got the Audi back it had the radio aerial missing and the central locking pump wired the wrong way (alarm would arm, and unlock the doors). Third time, every warning light on the dash was illuminated and all the trip computer readouts were 8888. Doesn't exactly take a genius to notice those.
They charged the insurance company to rectify everything they broke too, even things that were nothing to do with the accident.
These so called 'recommended repairers' are not because they are the best in workmanship for your car, but the cheapest. "For accident claims, please press 4.." usually takes you through to a call handling centre that will allocate the job to the nearest 'approved' repair centre (from a list that is determined by which company directors play golf with the underwriters).
Slightly different field of repair, but I'm faced with the exact same problems. A good majority of my customers call me for glass replacement after the 'experts' have previously sent a 19 year-old trainee to install a windscreen to their precious car and subsequently carried out a bad fit.
You pay your premiums. You choose your repairer. Simple. Insurance companies want to save money. The recommended repairer wants the work to keep on coming so they agree to keep the costs down. This means that wherever they can save costs for themselves, they will; I regularly remove and refit glass for bodyshops but it is shocking how many of them mask up the glass, trims, lights etc to paint the bodywork.
Anyone got the number for Rogue Traders?!
Slightly different field of repair, but I'm faced with the exact same problems. A good majority of my customers call me for glass replacement after the 'experts' have previously sent a 19 year-old trainee to install a windscreen to their precious car and subsequently carried out a bad fit.
You pay your premiums. You choose your repairer. Simple. Insurance companies want to save money. The recommended repairer wants the work to keep on coming so they agree to keep the costs down. This means that wherever they can save costs for themselves, they will; I regularly remove and refit glass for bodyshops but it is shocking how many of them mask up the glass, trims, lights etc to paint the bodywork.
Anyone got the number for Rogue Traders?!
glassman,
You show a shocking lack of understanding regarding the Approved Repairer situation yet you are happy to make a sweeping generalisation about the industry.
There *are* poor quality repairers out there, but by your own admission, so are there poor quality glass installers. This scenario exists in all areas of industry.
If anyone has a specific question regarding bodywork repairs or Approved Repairers then just shout, as my own bodyshop is Norwich Union, CIS (Co-Op), Provident and Royal Sun Alliance approved. As well as Volvo Manufacturer approved.
You show a shocking lack of understanding regarding the Approved Repairer situation yet you are happy to make a sweeping generalisation about the industry.
There *are* poor quality repairers out there, but by your own admission, so are there poor quality glass installers. This scenario exists in all areas of industry.
If anyone has a specific question regarding bodywork repairs or Approved Repairers then just shout, as my own bodyshop is Norwich Union, CIS (Co-Op), Provident and Royal Sun Alliance approved. As well as Volvo Manufacturer approved.
apguy said:
glassman,
You show a shocking lack of understanding regarding the Approved Repairer situation yet you are happy to make a sweeping generalisation about the industry.
There *are* poor quality repairers out there, but by your own admission, so are there poor quality glass installers. This scenario exists in all areas of industry.
If anyone has a specific question regarding bodywork repairs or Approved Repairers then just shout, as my own bodyshop is Norwich Union, CIS (Co-Op), Provident and Royal Sun Alliance approved. As well as Volvo Manufacturer approved.
apguy, I appreciate your comments; my point was to illustrate how many insurers rail-road people to places that the policyholder may not want to go - for glass, or body repair.
If I generalise about your industry, mine or any other, I do so because it's true and you clearly agree. It's nothing personal and I'm sure you are one of the better ones out there.
Paul.
I was railroaded into using them to repair my A8. They had the car for weeks, bodged it several times, damaged the car further while delivering it, and I gave up in the end trying to get the new doors aligned by them. Despite Audi saying that A8's should only be repaired by authorised body shops due to the aluminium body, the insurance company insisted on using Nationwide. Never again.
Just pick up my repaired Volvo from Nationwide crash repair centre after sustaining a dented roof via vandals, panel beating to roof repair is excellent, paint to roof and scratch on bootlid were repaired correctly. But .....here it comes.....repainted bonnet is a mess....it's metalic black with grey clouding in stripes...a bit like tiger skin. Also throwning in free were multiple scratches to o/s driver & passenger doors and rear wing....through paint coat (black metalic) to white undercoat. Do not understand how it could pass their Q.A. proceedures. Await call from Bodyshop manager on Monday, should be interesting. Its not what I was lead to believe would be the outcome by a Volvo approved repair centre, this was the reason for changing insurance company's to Volvo owners insurance...to make sure car was repaired to the same high standard as it was built....Arrrgghh!
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