NOT A HAPPY INDIVIDUAL !!
Discussion
My 3R is now in its 17 month of life, first registered 1.9.04 it has only done 5000 miles and the paint is blistering from underneath, I mentioned something that looked like dirt under the paint whilst the car was under warranty but it was not noted. Noble told me that they cannot do anything about the paintwork as it is now out of warranty, blistering is showing on four separate panels at this moment in time and these panels need respraying. A car that costs in excess of £50.000 17 months ago should not have paint blistering now or ever if prepared and sprayed correctly. Even a low spec Ford or other mass produced car for around £7000.00 gives a good paint warranty.
Sale of Goods Act
• Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.
• It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.
• For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).
What is an inherent fault?
A fault present at the time of purchase.
The "fault" may not become apparent immediately but it was there at the time of sale and so the product was not of satisfactory standard.
What can I do to claim damages or if the retailer will not honour my rights?
The Small Claims Court procedure provides the means to bring a claim, for up to £5000 (in England and Wales), at modest cost and without the need for a solicitor
Sale of Goods Act
• Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.
• It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.
• For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).
What is an inherent fault?
A fault present at the time of purchase.
The "fault" may not become apparent immediately but it was there at the time of sale and so the product was not of satisfactory standard.
What can I do to claim damages or if the retailer will not honour my rights?
The Small Claims Court procedure provides the means to bring a claim, for up to £5000 (in England and Wales), at modest cost and without the need for a solicitor
Hello AMG
The whole crux of the matter for me is the blistering could not be caused by anything I have done, I have been in touch with the previous owner who kept it in a garage and also had not done anything to cause the problem, so therefore it is a problem with the vehicle from day one. Looking at other blistering queries on forums the general opinion is poor preparation before painting, have a look on the forums this is most peoples opinion in these cases.
When you spend by my standards a lot of money on a pretty new car, you do not expect to have to spend lots more to put it right.
>> Edited by medusa on Friday 13th January 17:25
The whole crux of the matter for me is the blistering could not be caused by anything I have done, I have been in touch with the previous owner who kept it in a garage and also had not done anything to cause the problem, so therefore it is a problem with the vehicle from day one. Looking at other blistering queries on forums the general opinion is poor preparation before painting, have a look on the forums this is most peoples opinion in these cases.
When you spend by my standards a lot of money on a pretty new car, you do not expect to have to spend lots more to put it right.
>> Edited by medusa on Friday 13th January 17:25
Yes I have spoken to Simon a few times about it, he has spoken to Lee Noble and the answer is Noble cannot contribute to the repair cost as it is out of warranty, the problem is you cannot tell someone about a problem until it shows, because the original owner of 9 months kept it in a garage it did not come to light last winter. The annoying thing is I get on great with people at the factory and have had good service over all. I do not want this to upset my relationship with the factory, but the paint problem is none of my doing and I just feel I am getting a poor response to a problem the car was supplied with.
>> Edited by medusa on Friday 13th January 17:57
>> Edited by medusa on Friday 13th January 17:57
medusa said:
Yes I have spoken to Simon a few times about it, he has spoken to Lee Noble and the answer is Noble cannot contribute to the repair cost as it is out of warranty, the problem is you cannot tell someone about a problem until it shows, because the original owner of 9 months kept it in a garage it did not come to light last winter.
Terry, it can't be your bad luck that a car you spent a large sum of money on, and is out of warranty, is effectively worthless (sorry to say this mate but who'd buy it right now)!!! Surely Noble should be discussing this with the South Africans under their internal warranty/gentlemen's agreement/whatever?!
FYI, Mercedes give a 30-year body warranty (assuming all servicing and inspections are carried out, etc., etc.).
2 sMoKiN bArReLs said:
As you say, your contract is with the retailer. He should be giving you his best endeavours.
Whether or not Noble come to the party is his issue. I would suggest that an indpendent expert do a report on the causes & take it from there. (If the dealer is not prepared to)
South Africans do not want to know, Hello AMG I would not say the car is worthless because one way or another the spraywork will be done as I would not pass onto someone else the problems I have bought. I have been in touch with the previous owner today, he confirmed never been involved in any accidents minor or otherwise, he did not use it much, 2800 miles in 9 months, rest of the time kept in the garage. The biggest niggle of all is I love the car have no intention of selling it, just want it to be in the condition paint wise that a 17 month old car that has been looked after should be in. There are many avenues I can go down but if possible would like a amicable outcome for all.
Read this part from Sale of Goods Act.
The "fault" may not become apparent immediately but it was there at the time of sale and so the product was not of satisfactory standard.
Read this part from Sale of Goods Act.
The "fault" may not become apparent immediately but it was there at the time of sale and so the product was not of satisfactory standard.
Hi Terry, i remember that you were going to buy my car but you were worried about a few stone chips.As i explained no Noble will be chip free which is why i did not hide my chips.
I would be suspiciuos if i found a Noble that had covered several thousand miles with no chips at all.The paint is water based and does not stick well to GRP.Do you have chips now?
The car could have been painted ready for sale to appeal to people like you who do not want chips.I once looked at a car with 1800 miles on it that had a total respray due to track use.
As i said it is better to see a few chips and know for sure that the car has not been tampered with.
The car you have may well have had paintwork but not as a result of accident damage.Only last week we painted a Bmw at a cost of £5000 due to the vehicle being keyed,so its not always accident related.
That guy could answer the question to a prospective buyer and say,no the car has had no accidents at all and he is telling the truth even though its just had a full respray
If you have shit in the paint as we call it then i would think that paintwork has been done at some time as i have to say that new Nobles do not come with crap in the paint.
The paint quality from Noble is of an excellent quality.
I am still in touch with the chap that bought mine and i know that the paint is fine so its not a common problem.
However as i do not know all the details this only my opinion and i could be totally wrong.
Good luck with the factory!
I would be suspiciuos if i found a Noble that had covered several thousand miles with no chips at all.The paint is water based and does not stick well to GRP.Do you have chips now?
The car could have been painted ready for sale to appeal to people like you who do not want chips.I once looked at a car with 1800 miles on it that had a total respray due to track use.
As i said it is better to see a few chips and know for sure that the car has not been tampered with.
The car you have may well have had paintwork but not as a result of accident damage.Only last week we painted a Bmw at a cost of £5000 due to the vehicle being keyed,so its not always accident related.
That guy could answer the question to a prospective buyer and say,no the car has had no accidents at all and he is telling the truth even though its just had a full respray
If you have shit in the paint as we call it then i would think that paintwork has been done at some time as i have to say that new Nobles do not come with crap in the paint.
The paint quality from Noble is of an excellent quality.
I am still in touch with the chap that bought mine and i know that the paint is fine so its not a common problem.
However as i do not know all the details this only my opinion and i could be totally wrong.
Good luck with the factory!
Hello UFO 2 NOB
Good to hear from you, thanks for your hospitality when we visited you. Checked the paintwork, it is original. I think I just got the Friday afternoon paint job. Got a few small chips across the front now, not many as I do not have much time to use the car & I have not tracked it.
Good to hear from you, thanks for your hospitality when we visited you. Checked the paintwork, it is original. I think I just got the Friday afternoon paint job. Got a few small chips across the front now, not many as I do not have much time to use the car & I have not tracked it.
It was me that put the few chips that are there, you know how much my daugher loved the car, when we actually got one she was most upset, her legs were not long enough to reach the pedals, well she could reach the pedals but she had to slide down so low to operate them she could not see out of the windscreen. (thank goodness)or I don't think the car would ever have been at home.
ThatPhilBrettGuy said:
Its not track work per-se that gives chips. Its driving up peoples arses, on road or track
Spot-on.
Or anything like 300 yards+ behind Tony996hasgone's Diablo on the Autobahn at 160MPH+.
Yes, you do not need to be up anyone's arse to get hit by stones on todays roads. The problem is that the Noble's paint is inherently weaker but that is a known issue and something it would be hard to argue you didn't know prior to purchase. Is it not known on Lotuses and indeed on any GRP bodied car? Stone chipping is an accepted fact hence all the posts on Armourfend. So I don't think anyone can argue its a flaw in manufacture.
However it seems pretty clear to me that this car had had a special paintjob at some time in its life and I would agree an independant specialists report would be a sensible first step. The journey however does not lead to Barwell, its straight back to the guy you bought it from.
Regards
PauL C
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