Discussion
I can't believe the incompetence of these idiots.
They keep writing to us to tell us that our Sky boxes are not connected to the same phone line.
They are, are they are both set up to dial 1470 when calling in to prove that they are on the same line.
They now want to charge us for two seperate subscriptions.
I've spent over an hour today on their 0870 "support" line today to try and get it sorted out.
We have no alternative to Sky as there is no cable or Freeview in our area.
Each time I call, they refuse to let me speak to whoever is in charge, as they do not speak to members of the public!
I am at a loss as to what to do now, as cancelling our subscription will leave us with no TV at all as we don't have a terrestrial aerial (though we can get one put in in the new year, we still won't get Freeview due to our location)
Anybody got any ideas as to how to get them to sort this out?
They keep writing to us to tell us that our Sky boxes are not connected to the same phone line.
They are, are they are both set up to dial 1470 when calling in to prove that they are on the same line.
They now want to charge us for two seperate subscriptions.
I've spent over an hour today on their 0870 "support" line today to try and get it sorted out.
We have no alternative to Sky as there is no cable or Freeview in our area.
Each time I call, they refuse to let me speak to whoever is in charge, as they do not speak to members of the public!
I am at a loss as to what to do now, as cancelling our subscription will leave us with no TV at all as we don't have a terrestrial aerial (though we can get one put in in the new year, we still won't get Freeview due to our location)
Anybody got any ideas as to how to get them to sort this out?
We had something similar a while ago where I used to live and I think in the end we asked them to send out an engineer who could check the installation - IIRC I think we had to agree that if we were wrong we would pay the charge (£60???) but as we knew damn well that the box was plugged in we knew that we were on a winner! The engineer turned up confirmed it was all OK and that seemed to satisfy them!
leosayer said:
Ring them up and tell them you are cancelling your subscription. You will then be put through to a special department who offer you freebies to stay. They might also sort out your problem.
I did this a few years ago on the same advice. The bloke on the phone just said "OK, done". Bugger.
Gassing Station | The Pie & Piston Archive | Top of Page | What's New | My Stuff