Ebuyer RMA's

[ywouldi]

Just had to request an RMA with Ebuyer for a USB TV tuner, any idea how long they normally take to be approved? If they dont approve it am I able to send it back to the manufacturer?

Ben

[mutt]

Only time I ever had a problem with a Ebuyer product was with a TFT monitor, IIRC they swapped it out within 48 hours.

[pdV6]

Make sure you write "unchecked" on anything you receive from them as they can be right buggers if you've signed for it without stating you haven't had a chance to check its ok.

[Podie]

Usually takes about 24 hours.

Had nothing but problems... them cancelling orders (but taking money), sending the wrong items... absolute nightmare to deal with.

[GlenMH]

They do seem to have a bad reputation but I have had good service off them recently.

Ordered the wrong type of memory stick for a PSP and lodged an RMA request. They got me one in 48 hours.

I sent the kit back recorded delivery. I got an e-mail confirming receipt, then a mail confirming a refund about 24 hours later and my credit card was credited with the balance about 48 hours after that.

Personally, it all worked OK for me!

Glen

[pdV6]

Funnily enough, I had an eBuyer delivery today. All perfectly correct and in good condition. Odd thing is, the postie forgot to ask for a signature at all. Wonder what would have happened if I then did request an RMA?

[chris watton]

I also use Ebuyer a lot now, never really had any probs with their RMA procedure, never no fuss, unlike some other cowboy PC componant companies out there.

[ywouldi]

Ok, I got the RMA accepted, it was just that I had heard a lot of bad things about them and was worried I would have the same experience when returning stuff. All my purchases have been fine.

Ben

[whittaker52]

Ive had on and off dealings with ebuyer - if you're buying things, they're usually fine, but if you need to return things you start to hit problems. I recently bought a memory card reader, which arrived and simply didnt work. They replaced it once, and again, that one didnt work, so i asked for an RMA and requested my cash back. I havent heard anything since! luckily it was only a fiver, but it isnt really the point. Luckily if you dont need to send things back, they're great to deal with.