Go away tomorrow - or now we don t. Advice on refund TUI

[Abc321]

We booked in May to go to Cyprus tomorrow, flight 3:20pm, all through TUI package deal just me and the Mrs.

She is pregnant and had 20 week scan today. Baby all good but issue with placenta - not said a straight no don’t go, as she is “borderline”. Decision ultimately with us. We have decided an hour ago not to go, unfortunate but sensible I think.

I have contacted TUI who will call me back in next 2 hours.

Any advice on getting refund welcome as I’ve never gone through this before? All booked on CC, I understand that helps.

We also have letter from doc saying don’t fly.

[Bill]

Surely this is just an insurance claim??

[Sheepshanks]

Abc321 said:

We also have letter from doc saying don t fly.

Not sure why you were were mulling it over then - you can't go.

[ExBoringVolvoDriver]

Bill said:

Surely this is just an insurance claim??

I would be very surprised if TUI gave any refund regardless of the circumstances - likewise a credit card claim wouldn’t hold up because it is the OPs decision and nothing that TUI have done, or rather not done.

As for an insurance claim, it will all depend on the terms and conditions of the policy, if the OPs wife is 20 weeks pregnant, then it is possible that they knew she was pregnant when the holiday was booked which may invalidate any claim relating to the pregnancy.

Best to look at the terms for the insurance policy although sadly I feel that the OP will lose his money - that said, health is far more important .

[v8notbrave]

Sheepshanks said:

Not sure why you were were mulling it over then - you can't go.

Aye why are you posting? Straightforward, Dr letter = insurance

[Sheepshanks]

ExBoringVolvoDriver said:

I would be very surprised if TUI gave any refund regardless of the circumstances - likewise a credit card claim wouldn t hold up because it is the OPs decision and nothing that TUI have done, or rather not done.

As for an insurance claim, it will all depend on the terms and conditions of the policy, if the OPs wife is 20 weeks pregnant, then it is possible that they knew she was pregnant when the holiday was booked which may invalidate any claim relating to the pregnancy.

Best to look at the terms for the insurance policy although sadly I feel that the OP will lose his money - that said, health is far more important .

Unless the OP is with a very dodgy insurance company then it'll be fine. Doesn't matter when the conception was, the only limit is cover stops a few weeks before due date.

[miniman]

I’m sure she’ll be ok on her own for a week.

[Abc321]

v8notbrave said:

Sheepshanks said:

Not sure why you were were mulling it over then - you can't go.

Aye why are you posting? Straightforward, Dr letter = insurance

PH strikes again.

Doc said decision is with us but will write a letter should we decide not to go then we have it. Doc was pretty much 70/30 don’t go. Midwife who we saw 10 mins previous gave us the ‘borderline’ comment and felt a lot more 50/50, even 60/40 on going to be honest.

[Abc321]

ExBoringVolvoDriver said:

Bill said:

Surely this is just an insurance claim??

I would be very surprised if TUI gave any refund regardless of the circumstances - likewise a credit card claim wouldn t hold up because it is the OPs decision and nothing that TUI have done, or rather not done.

As for an insurance claim, it will all depend on the terms and conditions of the policy, if the OPs wife is 20 weeks pregnant, then it is possible that they knew she was pregnant when the holiday was booked which may invalidate any claim relating to the pregnancy.

Best to look at the terms for the insurance policy although sadly I feel that the OP will lose his money - that said, health is far more important .

The issue isn’t that she is pregnant, why we aren’t going. It’s the complications we have found out only today.

My travel ins is Admiral and stipulates preg issues as eligible reason.

[Abc321]

Sheepshanks said:

ExBoringVolvoDriver said:

I would be very surprised if TUI gave any refund regardless of the circumstances - likewise a credit card claim wouldn t hold up because it is the OPs decision and nothing that TUI have done, or rather not done.

As for an insurance claim, it will all depend on the terms and conditions of the policy, if the OPs wife is 20 weeks pregnant, then it is possible that they knew she was pregnant when the holiday was booked which may invalidate any claim relating to the pregnancy.

Best to look at the terms for the insurance policy although sadly I feel that the OP will lose his money - that said, health is far more important .

Unless the OP is with a very dodgy insurance company then it'll be fine. Doesn't matter when the conception was, the only limit is cover stops a few weeks before due date.

Admiral is insurance co so hopefully falls in not dodgy camp. All closed now but have contacted TUI, will expect a call tomorrow morning.

[stevemcs]

Bill said:

Surely this is just an insurance claim??

That’s what I would have thought

[BlackTails]

Abc321 said:

v8notbrave said:

Sheepshanks said:

Not sure why you were were mulling it over then - you can't go.

Aye why are you posting? Straightforward, Dr letter = insurance

PH strikes again.

Doc said decision is with us but will write a letter should we decide not to go then we have it. Doc was pretty much 70/30 don t go. Midwife who we saw 10 mins previous gave us the borderline comment and felt a lot more 50/50, even 60/40 on going to be honest.

Cynical view: if the doctor thought you shouldn’t go he would say that in clear terms. Because then if you go and there is an issue he is off hook.

The fact that he isn’t saying that means (IMO) he thinks the risk is so remote that he isn’t at risk if you travel. He’s offering to write the letter to help you out with insurance in case you’re not comfortable travelling.

Edited by BlackTails on Friday 31st July 22:27

[ExBoringVolvoDriver]

Sheepshanks said:

Unless the OP is with a very dodgy insurance company then it'll be fine. Doesn't matter when the conception was, the only limit is cover stops a few weeks before due date.

Fair enough - I know that insurance policies can be a minefield to navigate.

[ExBoringVolvoDriver]

Abc321 said:

ExBoringVolvoDriver said:

Bill said:

Surely this is just an insurance claim??

I would be very surprised if TUI gave any refund regardless of the circumstances - likewise a credit card claim wouldn t hold up because it is the OPs decision and nothing that TUI have done, or rather not done.

As for an insurance claim, it will all depend on the terms and conditions of the policy, if the OPs wife is 20 weeks pregnant, then it is possible that they knew she was pregnant when the holiday was booked which may invalidate any claim relating to the pregnancy.

Best to look at the terms for the insurance policy although sadly I feel that the OP will lose his money - that said, health is far more important .

The issue isn t that she is pregnant, why we aren t going. It s the complications we have found out only today.

My travel ins is Admiral and stipulates preg issues as eligible reason.

That’s a result then - I wasn’t sure which is why I said to look at policy. As I say, no amount of money can cover the health of your wife and child to be - I think not going is the right decision and that would be my decision even if I lost the cost of the holiday.

[RammyMP]

We had a similar incident a while ago, couldn’t fly due to the wife’s pregnancy, we got a doctors letter and claimed a full refund from the insurance. Only cost the insurance excess, the flights were with BA, we got naff all back from them.

[Abc321]

ExBoringVolvoDriver said:

Abc321 said:

ExBoringVolvoDriver said:

Bill said:

Surely this is just an insurance claim??

I would be very surprised if TUI gave any refund regardless of the circumstances - likewise a credit card claim wouldn t hold up because it is the OPs decision and nothing that TUI have done, or rather not done.

As for an insurance claim, it will all depend on the terms and conditions of the policy, if the OPs wife is 20 weeks pregnant, then it is possible that they knew she was pregnant when the holiday was booked which may invalidate any claim relating to the pregnancy.

Best to look at the terms for the insurance policy although sadly I feel that the OP will lose his money - that said, health is far more important .

The issue isn t that she is pregnant, why we aren t going. It s the complications we have found out only today.

My travel ins is Admiral and stipulates preg issues as eligible reason.

That s a result then - I wasn t sure which is why I said to look at policy. As I say, no amount of money can cover the health of your wife and child to be - I think not going is the right decision and that would be my decision even if I lost the cost of the holiday.

Thank you, hopefully we get somewhere tomorrow AM.

[Abc321]

RammyMP said:

We had a similar incident a while ago, couldn t fly due to the wife s pregnancy, we got a doctors letter and claimed a full refund from the insurance. Only cost the insurance excess, the flights were with BA, we got naff all back from them.

Perfect. Exactly what I was looking for.

Expected a call back from TUI within 2 hours of 7:30 when spoke to them on their chat function but nothing yet.

Will try soon as they open tomoz. Keen to get sorted before departure time which I do think we can do.

[v8notbrave]

Abc321 said:

PH strikes again.

Doc said decision is with us but will write a letter should we decide not to go then we have it. Doc was pretty much 70/30 don t go. Midwife who we saw 10 mins previous gave us the borderline comment and felt a lot more 50/50, even 60/40 on going to be honest.

Lol sorry for getting involved, it's gone a bit Mumsnet, good luck, man up

[Abc321]

Cancelled holiday with TUI. Cancellation fee full cost of holiday.

Needed to cancel in order to get cancellation certificate which we now have. You then claim the amount through your insurance, which I have 99% done and completed the form - just waiting for a medical report from MrsAbc GP Monday then can submit the claim.

I claim my half through my insurance and she does the same for her half. Annoyingly the max claim for both doesnt cover total cost of holiday (obviously, this is PH).

Therefore my next question is, is there any weight in a claim against the rest through the CC? Suppose cant hurt trying can it? Unsure tbh how CC cover works when buying things like cars / holidays etc. I just know you should do it, so I do.

[ExBoringVolvoDriver]

Abc321 said:

Cancelled holiday with TUI. Cancellation fee full cost of holiday.

Needed to cancel in order to get cancellation certificate which we now have. You then claim the amount through your insurance, which I have 99% done and completed the form - just waiting for a medical report from MrsAbc GP Monday then can submit the claim.

I claim my half through my insurance and she does the same for her half. Annoyingly the max claim for both doesnt cover total cost of holiday (obviously, this is PH).

Therefore my next question is, is there any weight in a claim against the rest through the CC? Suppose cant hurt trying can it? Unsure tbh how CC cover works when buying things like cars / holidays etc. I just know you should do it, so I do.

Unless your CC has travel insurance attached to it(and then a bit dubious to claim) then I suspect a CC won’t work with a section 75 because TUI have done nothing wrong, it is you who cancelled the holiday regardless of the reasons.