How would you define this? DOC "for emergency use only"
How would you define this? DOC "for emergency use only"
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Powerfully Built Company Directors Secretary

Original Poster:

124 posts

76 months

Saturday 31st January
quotequote all
Now, before anyone jumps on the usual "it doesn't say emergency use only" bandwagon, hear me out!

So it's that time of year for shopping around and whilst finding a new policy for my Dads car, I got a quote from a company I've not heard of before.

Whilst going through the quote page, it offers an upgrade to the driving other cars section included on the policy. For £29.99, he can have comprehensive driving other cars up to £20k/£500 excess BUT it says underneath the price:

"The Vehicle must be used for emergency use only."

No definition is given so I read the policy wording for the cover and it says the cover is valid providing the use of the vehicle is momentary and not regularly used. It defines momentary as:

"Something that is momentary lasts for a very short period of time. To use the
vehicle in a momentary capacity is to use for a short period of time that is not
often or on a continuous basis."

Now, to me, this is deliberately vague. My definition of shory period of time will be different to yours, and possibly to the insurers.

So, how would you read this? It would be handy for him to have, but would hate for him to have a claim rejected for driving the car for 2 hours once because that's (in their eyes) not momentary.

AB

19,541 posts

218 months

Saturday 31st January
quotequote all
I always thought it was intended for moving a car if nobody else can do it, if someone became ill etc etc.

i.e. not borrowing someones car because you need milk and yours is broken.

It is vague though.

paul_c123

1,794 posts

16 months

Saturday 31st January
quotequote all
We would need to see sample wording on the insurance certificate, since this ultimately determines whether they're insured or not for RTA compliance.

If the insurance offered anything over and above that, it would depend on the wording of the T&Cs, and they would need to be reasonable.

Powerfully Built Company Directors Secretary

Original Poster:

124 posts

76 months

Saturday 31st January
quotequote all
paul_c123 said:
We would need to see sample wording on the insurance certificate, since this ultimately determines whether they're insured or not for RTA compliance.

If the insurance offered anything over and above that, it would depend on the wording of the T&Cs, and they would need to be reasonable.
Sadly I don't have that to hand as we haven't proceeded but if we do I'll get it.

The "Something that is momentary lasts for a very short period of time. To use the
vehicle in a momentary capacity is to use for a short period of time that is not
often or on a continuous basis." Is directly from the policy wording itself, with no other wording to clarify it. I think it's deliberately vague, as one persons momentary/short period of time could be anothers absolutely ages!

TwigtheWonderkid

47,853 posts

173 months

Sunday 1st February
quotequote all
Emergency use cannot be defined. That's why it's not written into the policy. It's purely subjective. One person's emergency will be someone else's "I'll get around to it".

Running dying kid to hospital? Running very unwell kid to hospital? Running slightly unwell kid to doctors? Running dying cat to vet? Running unwell cat to vet? Running cat that sneezed twice to vet? Unwell hamster?

It's complete nonsense.

E-bmw

12,150 posts

175 months

Sunday 1st February
quotequote all
TwigtheWonderkid said:
Emergency use cannot be defined. That's why it's not written into the policy. It's purely subjective. One person's emergency will be someone else's "I'll get around to it".

Unwell hamster?
Made me chuckle, well done Twig.

OP.
As other have said including the oracle (of all that is insurance) above. I would say, think "what if" and the "if" is should it end up in court.

What I mean is, could you stand in front of the man/woman in his grey wig and justify your actions as an emergency?

If the answer is yes, than YOU have passed the standard for "emergency use only" and you are free to drive.

Sheepshanks

39,129 posts

142 months

Sunday 1st February
quotequote all
Powerfully Built Company Directors Secretary said:
Sadly I don't have that to hand as we haven't proceeded but if we do I'll get it.
Is there some difficulty getting insurance for your Dad such that you would use a company you've never heard of? Having such iffy terms makes me think they wouldn't be easy to deal with for a claim.

.
As for the term itself, I was told many years ago by a broker that DOC was for 'emergency' use - the example he made up was moving another car at a party that was blocking yours in, where the owner had had too much to drink.

OutInTheShed

12,944 posts

49 months

Sunday 1st February
quotequote all
When you drill down into the 'driving other vehicles', it does seem a bit random.
Clearly they are keen that any 'regular' driver should be named on the policy.
With my bike policy, (or maybe it was the last one?), there is some guff in the policy booklet about not covering bikes owned by family members living at your address.

I don't think my typical use of riding other people's bikes, a quick spin up the valley and back, would count as an emergency? Maybe it's an emergency once you're stopped by the plod?

alscar

7,990 posts

236 months

Sunday 1st February
quotequote all
At the other end of the scale most HNW Insurance policies don’t even mention the word emergency when it comes to describing who can drive what on your policy but just makes it clear on the certificate who cannot.
It also makes it clear what other cars you can drive.
I would echo the comments that if you have never heard of the Insurer then do some digging.
Paying the cheapest price can be an expensive mistake should you be unfortunate enough to have to claim but obviously like everything there is a sensible compromise.

vikingaero

12,240 posts

192 months

Sunday 1st February
quotequote all
This sounds like an enhanced DOC cover (fully comp instead of TPO) something similar that some HNW and LNW Flux policies offer if it's for emergency use only then I suspect it's definitely the mentalists at Flux.

Enhanced DOC cover is common on fleet policies, and for emergency use situations where an employee moves a vehicle that is blocking the factory gates for example.




alscar

7,990 posts

236 months

Sunday 1st February
quotequote all
vikingaero said:
This sounds like an enhanced DOC cover (fully comp instead of TPO) something similar that some HNW and LNW Flux policies offer if it's for emergency use only then I suspect it's definitely the mentalists at Flux.
As a broker I can quite see Flux using Insurers that some of us have also never heard of !

Opapayer

1,049 posts

8 months

Sunday 1st February
quotequote all
Powerfully Built Company Directors Secretary said:
Now, before anyone jumps on the usual "it doesn't say emergency use only" bandwagon, hear me out!

So it's that time of year for shopping around and whilst finding a new policy for my Dads car, I got a quote from a company I've not heard of before.

Whilst going through the quote page, it offers an upgrade to the driving other cars section included on the policy. For £29.99, he can have comprehensive driving other cars up to £20k/£500 excess BUT it says underneath the price:

"The Vehicle must be used for emergency use only."

No definition is given so I read the policy wording for the cover and it says the cover is valid providing the use of the vehicle is momentary and not regularly used. It defines momentary as:

"Something that is momentary lasts for a very short period of time. To use the
vehicle in a momentary capacity is to use for a short period of time that is not
often or on a continuous basis."

Now, to me, this is deliberately vague. My definition of shory period of time will be different to yours, and possibly to the insurers.

So, how would you read this? It would be handy for him to have, but would hate for him to have a claim rejected for driving the car for 2 hours once because that's (in their eyes) not momentary.
Sounds like a great bit of cover. Give us £30 for a policy that we say you can’t actually use in any useful way at all, or for more than a fraction of a second. May as well ask them if they do end of the world cover too, seems about as useful.

SitCet

195 posts

164 months

Sunday 1st February
quotequote all
Unwell hamster might well be an emergency. Perhaps it's in a place it shouldn't be, and this is what caused it to be unwell.

BertBert

20,864 posts

234 months

Sunday 1st February
quotequote all
So it says emergency use only at one point, but then goes on to say momentary use and not mention emergencies?

Does it still have normal third party doc cover for use outside of whatever the enhanced cover is?

heisthegaffer

4,080 posts

221 months

Sunday 1st February
quotequote all
Ive not dealt with personal lines insurance for some time other than my own but thats utterly unenforceable and goes againt good customer outcomes/TCF etc

itcaptainslow

4,465 posts

159 months

Sunday 1st February
quotequote all
I've got one of these policies with Flux, and I've just checked the policy booklet. Nowhere is it mentioned the cover is for "emergency" use only, or words to that effect.

TwigtheWonderkid

47,853 posts

173 months

Sunday 1st February
quotequote all
SitCet said:
Unwell hamster might well be an emergency. Perhaps it's in a place it shouldn't be, and this is what caused it to be unwell.
Maybe it's been involved in a terrible accident........fell asleep at the wheel?

alscar

7,990 posts

236 months

Sunday 1st February
quotequote all
itcaptainslow said:
I've got one of these policies with Flux, and I've just checked the policy booklet. Nowhere is it mentioned the cover is for "emergency" use only, or words to that effect.
Quite possible as depends on the policy and Insurer - which isn’t Flux.

Opapayer

1,049 posts

8 months

Sunday 1st February
quotequote all
TwigtheWonderkid said:
SitCet said:
Unwell hamster might well be an emergency. Perhaps it's in a place it shouldn't be, and this is what caused it to be unwell.
Maybe it's been involved in a terrible accident........fell asleep at the wheel?
Armageddon!

https://youtu.be/quqGKDqi3Yw?si=dNJyZ08S5ahkiUVt

BertBert

20,864 posts

234 months

Sunday 1st February
quotequote all
alscar said:
itcaptainslow said:
I've got one of these policies with Flux, and I've just checked the policy booklet. Nowhere is it mentioned the cover is for "emergency" use only, or words to that effect.
Quite possible as depends on the policy and Insurer - which isn t Flux.
The OP doesn't mention "emergency use" being in the policy, only on the quote page where it mentions the price. The policy says "momentary" use. Quite what use a moment of car driving insurance cover is is far from clear!