How do Evri contracts work?
Discussion
As one of millions whose parcel was misdelivered to a house several hundred metres away and lost....
How do the contracts work with retailers? Do they get all the value of a parcel back if not delivered, e.g. £500 for a PS5?
Curious because so far I've not really had any arguments with retailers, they just send another one without too many questions.
There must be some commercial point to using such an awful, cheap service for the retailer?
How do the contracts work with retailers? Do they get all the value of a parcel back if not delivered, e.g. £500 for a PS5?
Curious because so far I've not really had any arguments with retailers, they just send another one without too many questions.
There must be some commercial point to using such an awful, cheap service for the retailer?
Sorry no idea but your experiences reminded me of the BBC article below
https://www.bbc.co.uk/news/articles/ceq107yxxjyo
My guess is that the amount Companies save by using Evri compared to Royal Mail outweighs the costs of compensation.
https://www.bbc.co.uk/news/articles/ceq107yxxjyo
My guess is that the amount Companies save by using Evri compared to Royal Mail outweighs the costs of compensation.
Countdown said:
Sorry no idea but your experiences reminded me of the BBC article below
https://www.bbc.co.uk/news/articles/ceq107yxxjyo
My guess is that the amount Companies save by using Evri compared to Royal Mail outweighs the costs of compensation.
and there's probably a saving to be had from not having any staff investigating failed deliveries https://www.bbc.co.uk/news/articles/ceq107yxxjyo
My guess is that the amount Companies save by using Evri compared to Royal Mail outweighs the costs of compensation.
Countdown said:
Sorry no idea but your experiences reminded me of the BBC article below
https://www.bbc.co.uk/news/articles/ceq107yxxjyo
My guess is that the amount Companies save by using Evri compared to Royal Mail outweighs the costs of compensation.
Yeah I saw that, seems like the same story evri year.https://www.bbc.co.uk/news/articles/ceq107yxxjyo
My guess is that the amount Companies save by using Evri compared to Royal Mail outweighs the costs of compensation.
I could maybe understand if Evri had a "low value Chinese tat" value service and a premium "don't chuck this parcel" service for retailers to choose from, but from the BBC report and another i saw recently it doesn't seem to matter the value of the item, it gets chucked "across the warehouse" when they are trying to fill cages.
I use Evri for my business - we are despatching circa 150 parcels a week at the moment and have issues arrive with less than 1 a week on average I would say. You can insure the item to whatever value, and you can claim it back if its lost or damaged. The claims process is infuriating though, so I save them up and badger our Evri business account manager once a month or so, who then sorts it. We do tend to see a slight increase in damage/loss this time of year, when I presume that they are using more seasonal staff etc.
I would love to use another service because of the Evri reputation, but in reality they aren't that bad for me, and the other providers won't provide a collection service for our volume that is anywhere near as competitive. Keeping the courier cost down keeps my business competitive and keeps the cost down for the customer
I would love to use another service because of the Evri reputation, but in reality they aren't that bad for me, and the other providers won't provide a collection service for our volume that is anywhere near as competitive. Keeping the courier cost down keeps my business competitive and keeps the cost down for the customer
Shrimper said:
I use Evri for my business - we are despatching circa 150 parcels a week at the moment and have issues arrive with less than 1 a week on average I would say. You can insure the item to whatever value, and you can claim it back if its lost or damaged. The claims process is infuriating though, so I save them up and badger our Evri business account manager once a month or so, who then sorts it. We do tend to see a slight increase in damage/loss this time of year, when I presume that they are using more seasonal staff etc.
I would love to use another service because of the Evri reputation, but in reality they aren't that bad for me, and the other providers won't provide a collection service for our volume that is anywhere near as competitive. Keeping the courier cost down keeps my business competitive and keeps the cost down for the customer
Very interesting cheers -I would love to use another service because of the Evri reputation, but in reality they aren't that bad for me, and the other providers won't provide a collection service for our volume that is anywhere near as competitive. Keeping the courier cost down keeps my business competitive and keeps the cost down for the customer
So do you routinely insure all your items with Evri, and if you don't insure them it's your liability?
All items are covered up to £20 as standard. About 70% of my sales fall under that, the rest I tend to leave and roll the dice... In my experience its not worth paying the extra pennies, and a lot of orders over £30 will be split across multiple parcels anyway. On the odd occasion where we are despatching a single parcel over £80ish I will pay the extra and insure it.
Shrimper said:
All items are covered up to £20 as standard. About 70% of my sales fall under that, the rest I tend to leave and roll the dice... In my experience its not worth paying the extra pennies, and a lot of orders over £30 will be split across multiple parcels anyway. On the odd occasion where we are despatching a single parcel over £80ish I will pay the extra and insure it.
What kind of "failure rate" do you get (as in how many of your packages fail to arrive) and how easy is it to get Evri to reimburse you?Shrimper said:
All items are covered up to £20 as standard. About 70% of my sales fall under that, the rest I tend to leave and roll the dice... In my experience its not worth paying the extra pennies, and a lot of orders over £30 will be split across multiple parcels anyway. On the odd occasion where we are despatching a single parcel over £80ish I will pay the extra and insure it.
Many thanks for that, interestingI used them one year during postage strikes, they were crazy cheap we probably saved £10k over Christmas but they definitely lost more parcels. Not £10k worth so the numbers worked but then you also have pissed off customers. Helped us negotiate a better Royal Mail rate though. We did use their claim process a few times but it was hit and miss if they paid out.
We get a lot of courier deliveries, as 'er indoors loves buying stuff (as do I, to be fair).
Evri have proven to be the most reliable. Never had a parcel go missing or get damaged, always here between 9am and 10am. Turns up on the day it's supposed to. Driver will even stop for a quick chat.
In other local areas, plenty of Facebook posts about incorrect deliveries etc. Luck of the draw getting a conscientious Driver I guess.
Amazon are a bit rubbish, often not bothering to ring the doorbell, just hiding it in the shed. Can be any time up until 9pm. Everything arrives eventually though.
No problems with Royal Mail for "tracked" deliveries, but some stuff can take a few extra days to arrive. Postie admitted they are short-staffed, and sometimes only do alternate days on the more rural rounds.
DPD aren't bad, but sometimes the driver runs out of hours and goes back before reaching our area. Seems to be an issue with the trunk deliveries to the local depot, so final rounds can start very late in the day. Driver told me that he has to be in the depot for 9am, but the trunk might not arrive until lunchtime.
He can end up doing a 13 hour shift.
Evri have proven to be the most reliable. Never had a parcel go missing or get damaged, always here between 9am and 10am. Turns up on the day it's supposed to. Driver will even stop for a quick chat.
In other local areas, plenty of Facebook posts about incorrect deliveries etc. Luck of the draw getting a conscientious Driver I guess.
Amazon are a bit rubbish, often not bothering to ring the doorbell, just hiding it in the shed. Can be any time up until 9pm. Everything arrives eventually though.
No problems with Royal Mail for "tracked" deliveries, but some stuff can take a few extra days to arrive. Postie admitted they are short-staffed, and sometimes only do alternate days on the more rural rounds.
DPD aren't bad, but sometimes the driver runs out of hours and goes back before reaching our area. Seems to be an issue with the trunk deliveries to the local depot, so final rounds can start very late in the day. Driver told me that he has to be in the depot for 9am, but the trunk might not arrive until lunchtime.
He can end up doing a 13 hour shift.
I think you're right regarding 'luck of the draw' / getting a conscientious driver.
I don't know if it's still true, but it used to be the case that, to retain the same round, a driver had to work it 7/7. If he couldn't commit to that, he was just assigned a random route on the day. I guess the newbies are put on the unpopular/ less lucrative routes, too.
I don't know if it's still true, but it used to be the case that, to retain the same round, a driver had to work it 7/7. If he couldn't commit to that, he was just assigned a random route on the day. I guess the newbies are put on the unpopular/ less lucrative routes, too.
Perhaps O/T but we had an Evri delivery today, fragile item that said so on the box. It looked like they had used it as a football + they just left it at the door didn't even knock.
Evri are an absolute s
tshow, I'm amazed at the chap above who says he has very few issues with them.
TX.
Evri are an absolute s
tshow, I'm amazed at the chap above who says he has very few issues with them.TX.
Si1295 said:
Brilliant. Someone's got their measure.All Evri management should be sat down and forced to watch that, on a loop.
Gassing Station | Business | Top of Page | What's New | My Stuff