GMT II losing an hour but still telling correct time?

[Atlas 12v]

My 2017 GMT II is losing and hour on the hour hand but the minute handing is reading correctly. I assume this is a fault relating to the mechanism that allows whole hour adjustments?

Rolex UK service centre is 15 minutes from me in Kent and have quoted £700 inc vat to service and diagnose.

Any thoughts on the issue and or the cost to put right, on top of the service cost?

Any alternative options to Rolex for this work?

[Furbo]

Atlas 12v said:

My 2017 GMT II is losing and hour on the hour hand but the minute handing is reading correctly. I assume this is a fault relating to the mechanism that allows whole hour adjustments?

Rolex UK service centre is 15 minutes from me in Kent and have quoted £700 inc vat to service and diagnose.

Any thoughts on the issue and or the cost to put right, on top of the service cost?

Any alternative options to Rolex for this work?

When you reset the hour hand using the jump hour feature what happens? Falls behind again?

I'd hazard a guess that it may cost you no extra. But that IS a guess.

I would use Rolex and depending on the case / bracelet condition ask them not to polish it.

For me, RSC services have always been worth the money at resale.

[Atlas 12v]

It does but sporadically. Eg today I corrected it this morning and it lost and hour on two occasions in the day…

[Furbo]

Atlas 12v said:

It does but sporadically. Eg today I corrected it this morning and it lost and hour on two occasions in the day

For me: Back to Rolex.

I’ve got a Rolex authorised guy in Sevenoaks, but I don’t know what you’d gain really.

[ChrisNic]

Furbo said:

For me: Back to Rolex.

I ve got a Rolex authorised guy in Sevenoaks, but I don t know what you d gain really.

An hour or 2?

[dom9]

I'd also venture nothing extra on the cost of the service to 'repair' - probably just needs stripping, cleaning and re-oiling!

Could save a bit by having it done 3rd party, especially when it is (IMHO) unlikely to need parts, but I'd be sending a 2017 back to Rolex for peace of mind, bit like getting your cars first service at the main dealer... before going elsewhere later on.

[SpanishTony]

ChrisNic said:

Furbo said:

For me: Back to Rolex.

I ve got a Rolex authorised guy in Sevenoaks, but I don t know what you d gain really.

An hour or 2?

Boom boom!

[glazbagun]

If it's a fault with the hour-jumping mechanism, which it sounds like, it will be included in the service cost. Generally extra costs tend to only be things like clasps, crowns, hands, etc. Mention the hour fault when you book it in.

Movement parts are usually only chargeable if it's something big and terrible like a damaged mainplate or an auto rotor that's somehow been destroyed.

[NDA]

Atlas 12v said:

Rolex UK service centre is 15 minutes from me in Kent and have quoted £700 inc vat to service and diagnose.

Any thoughts on the issue and or the cost to put right, on top of the service cost?

Any alternative options to Rolex for this work?

No idea on the issue, but £700 for a service and repair from Rolex sounds right. I wouldn't go anywhere else.