Strange dealer behaviour
Discussion
Bought the OH a new car at the weekend from a main dealer, got a very healthy discount and agreed a px value on her car that matched carwow.
About to sign and the dealer said let me check something and came back after adding GAP and Wheel Tyre / Paint Insurance £700 (...) but increased the PX value by £700 to cover it. (its not a good PX as just about every panel needs painting and two doors need complete resprays, all 4 wheels are kerbed, there is a creosote stain on the carpet and leather passenger seat).
The deal (very reasonable IMO) was agreed, why would they give us free insurance? The manager approved it so i don t think it was anything underhand to get more commission, its bugging me lol
About to sign and the dealer said let me check something and came back after adding GAP and Wheel Tyre / Paint Insurance £700 (...) but increased the PX value by £700 to cover it. (its not a good PX as just about every panel needs painting and two doors need complete resprays, all 4 wheels are kerbed, there is a creosote stain on the carpet and leather passenger seat).
The deal (very reasonable IMO) was agreed, why would they give us free insurance? The manager approved it so i don t think it was anything underhand to get more commission, its bugging me lol
Edited by Dave Hedgehog on Monday 20th October 10:11
Dave Hedgehog said:
Bought the OH a new car at the weekend from a main dealer, got a very healthy discount and agreed a px value on her car that matched carwow.
About to sign and the dealer said let me check something and came back after adding GAP and Wheel Tyre / Paint Insurance £700 (...) but increased the PX value by £700 to cover it. (its not a good PX as just about every panel needs painting and two doors need complete resprays, all 4 wheels are kerbed, there is a creosote stain on the carpet and leather passenger seat).
The deal (very reasonable IMO) was agreed, why would they give us free insurance? The manager approved it so i don t think it was anything underhand to get more commission, its bugging me lol
Probably about hitting targets, the PX shortfall can be lost amongst the other vehicles going to auction. About to sign and the dealer said let me check something and came back after adding GAP and Wheel Tyre / Paint Insurance £700 (...) but increased the PX value by £700 to cover it. (its not a good PX as just about every panel needs painting and two doors need complete resprays, all 4 wheels are kerbed, there is a creosote stain on the carpet and leather passenger seat).
The deal (very reasonable IMO) was agreed, why would they give us free insurance? The manager approved it so i don t think it was anything underhand to get more commission, its bugging me lol
Edited by Dave Hedgehog on Monday 20th October 10:11
Probably got a target to hit whether internal or in terms of commission from the insurance co.
Depending on what kickback they get on the insurance, they wouldn't be taking the full £700 hit on the trade-in anyway, so if it was one they think they can easily move on, it would've been the cheapest way for them to get the insurance to you.
....or they just did it to f**k with your head after getting a really good deal
Depending on what kickback they get on the insurance, they wouldn't be taking the full £700 hit on the trade-in anyway, so if it was one they think they can easily move on, it would've been the cheapest way for them to get the insurance to you.
....or they just did it to f**k with your head after getting a really good deal
I had the same thing when I bought my last new car, salesman did it to hit targets as it meant he got a big kickback. He also gave me another £500 off if I let him register it a day earlier so as to hit his sales target for the quarter too. I didn't care as all I was interested in was the price to change cars, how that number was got to wasn't an issue.
aterribleusername said:
I had the same thing when I bought my last new car, salesman did it to hit targets as it meant he got a big kickback. He also gave me another £500 off if I let him register it a day earlier so as to hit his sales target for the quarter too. I didn't care as all I was interested in was the price to change cars, how that number was got to wasn't an issue.
that’s interesting, thanks Dave Hedgehog said:
Bought the OH a new car at the weekend from a main dealer, got a very healthy discount and agreed a px value on her car that matched carwow.
About to sign and the dealer said let me check something and came back after adding GAP and Wheel Tyre / Paint Insurance £700 (...) but increased the PX value by £700 to cover it. (its not a good PX as just about every panel needs painting and two doors need complete resprays, all 4 wheels are kerbed, there is a creosote stain on the carpet and leather passenger seat).
The deal (very reasonable IMO) was agreed, why would they give us free insurance? The manager approved it so i don t think it was anything underhand to get more commission, its bugging me lol
I think it will be to do with commission, the manager is just helping the sales exec to do it. Insurance add-ons are quite lucrative for dealers and the Execs are incentivised to sell them with better commission (relatively speaking) so the deal has been restructured to earn them more money at no cost to you.About to sign and the dealer said let me check something and came back after adding GAP and Wheel Tyre / Paint Insurance £700 (...) but increased the PX value by £700 to cover it. (its not a good PX as just about every panel needs painting and two doors need complete resprays, all 4 wheels are kerbed, there is a creosote stain on the carpet and leather passenger seat).
The deal (very reasonable IMO) was agreed, why would they give us free insurance? The manager approved it so i don t think it was anything underhand to get more commission, its bugging me lol
Edited by Dave Hedgehog on Monday 20th October 10:11
Dave Hedgehog said:
garypotter said:
the salesman will earn a lot more commission BUT as they are insurances take the deal and if you do not want them cancel in the first 14 day cooling off period and ask for your money back!!!!
i like that idea, i like that a lot If you do the above, and get your premium back eventually, I suspect any goodwill you might ever see at service/warranty work time you can completely forget about!
SuperPav said:
Dave Hedgehog said:
garypotter said:
the salesman will earn a lot more commission BUT as they are insurances take the deal and if you do not want them cancel in the first 14 day cooling off period and ask for your money back!!!!
i like that idea, i like that a lot If you do the above, and get your premium back eventually, I suspect any goodwill you might ever see at service/warranty work time you can completely forget about!
I would keep the policy on the basis that it would cover the cost of a new tyre after a puncture and damaged alloys.
Yeah I had this just a month ago buying from a car supermarket with a p/x. Got a fair valuation on the p/x they then tried endlessly to sell me an extended warranty, guard x and tyre insurance. Which I declined as I intended to take out a BMW warranty (car met criteria and it actually would cover me unlike their offer).
Deal was done then they decided to throw in all the above for "free" and were open about inflating the p/x value and it was as they had targets. I think it underlines to never buy any of these add on's! they didn't even seem to get/shameless on the terrible optics in that they would've been quite happy to take best part of £1k off me through hard selling minutes earlier...
Deal was done then they decided to throw in all the above for "free" and were open about inflating the p/x value and it was as they had targets. I think it underlines to never buy any of these add on's! they didn't even seem to get/shameless on the terrible optics in that they would've been quite happy to take best part of £1k off me through hard selling minutes earlier...
I had one on a previous car where they added alloy wheel insurance and discounted the sale price by the equivalent amount (around £300 IIRC). As others have said I think it was due to the commission on insurance add ons being far higher than the commission on the car sale, plus targets.
I didn't think much of it and never bothered using it, but when I was selling the car I thought I'd get the wheels sorted under the policy, however on further investigation at that point it seems the Ts & Cs made it not worth the paper it was written on (limited to one wheel at a time, had to be done within x days of damage occurring, touch up paint job rather than proper refurb etc. etc.). Certainly wouldn't ever bother paying for that insurance myself in future.
Ended up selling it back to the same dealer who didn't give two s
ts about the scuffs anyway.
I didn't think much of it and never bothered using it, but when I was selling the car I thought I'd get the wheels sorted under the policy, however on further investigation at that point it seems the Ts & Cs made it not worth the paper it was written on (limited to one wheel at a time, had to be done within x days of damage occurring, touch up paint job rather than proper refurb etc. etc.). Certainly wouldn't ever bother paying for that insurance myself in future.
Ended up selling it back to the same dealer who didn't give two s
ts about the scuffs anyway.I know these salespeople have a job to do and targets to hit, but my experiences with the sales process for these add ons has been very mixed.
BMW Sytner positioned them to me briefly, all very professional, I said no and that was that.
Another Citroen dealer I went to to buy a car with my niece, it was a terrible experience. They were very pushy and demanded we MUST watch all these individual videos about each add on, then someone came over for a corny “demo” of the waterproofing on a bit of cloth like the magicians you see at hamleys, then a third one came over to try and prove the financial prudence of taking out a loan.
We were in a bit of a hurry and the test drive and sale process took over 2 hours. At one point I said we were willing to walk out if they weren’t willing to sell the car to us without the bolt ons, and incredibly they were willing to let us walk away! It was only because my niece was set on the car we stayed.
They could have sold us the car in 30 minutes and probably have fitted in another 1 or 2 customers, not a very efficient use of sales resources.
BMW Sytner positioned them to me briefly, all very professional, I said no and that was that.
Another Citroen dealer I went to to buy a car with my niece, it was a terrible experience. They were very pushy and demanded we MUST watch all these individual videos about each add on, then someone came over for a corny “demo” of the waterproofing on a bit of cloth like the magicians you see at hamleys, then a third one came over to try and prove the financial prudence of taking out a loan.
We were in a bit of a hurry and the test drive and sale process took over 2 hours. At one point I said we were willing to walk out if they weren’t willing to sell the car to us without the bolt ons, and incredibly they were willing to let us walk away! It was only because my niece was set on the car we stayed.
They could have sold us the car in 30 minutes and probably have fitted in another 1 or 2 customers, not a very efficient use of sales resources.
Lincolnshire said:
I know these salespeople have a job to do and targets to hit, but my experiences with the sales process for these add ons has been very mixed.
BMW Sytner positioned them to me briefly, all very professional, I said no and that was that.
Another Citroen dealer I went to to buy a car with my niece, it was a terrible experience. They were very pushy and demanded we MUST watch all these individual videos about each add on, then someone came over for a corny demo of the waterproofing on a bit of cloth like the magicians you see at hamleys, then a third one came over to try and prove the financial prudence of taking out a loan.
We were in a bit of a hurry and the test drive and sale process took over 2 hours. At one point I said we were willing to walk out if they weren t willing to sell the car to us without the bolt ons, and incredibly they were willing to let us walk away! It was only because my niece was set on the car we stayed.
They could have sold us the car in 30 minutes and probably have fitted in another 1 or 2 customers, not a very efficient use of sales resources.
I get you but it wasn’t the sales people’s choice. They were told to do it that way. Ordered to infact. Crackers but that’s how it works. BMW Sytner positioned them to me briefly, all very professional, I said no and that was that.
Another Citroen dealer I went to to buy a car with my niece, it was a terrible experience. They were very pushy and demanded we MUST watch all these individual videos about each add on, then someone came over for a corny demo of the waterproofing on a bit of cloth like the magicians you see at hamleys, then a third one came over to try and prove the financial prudence of taking out a loan.
We were in a bit of a hurry and the test drive and sale process took over 2 hours. At one point I said we were willing to walk out if they weren t willing to sell the car to us without the bolt ons, and incredibly they were willing to let us walk away! It was only because my niece was set on the car we stayed.
They could have sold us the car in 30 minutes and probably have fitted in another 1 or 2 customers, not a very efficient use of sales resources.
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