HMRC, tax refunds and Pension relief...
Discussion
Is anyone else having an issue getting money out of HMRC? I did a tax return for my 23/24 tax year so that I could claim back the tax relief on my pension payments (additional 20%), which I then claimed for, entering my bank details, but I've never received it, and whenever I go into the tax portal, it shows me that they owe me X, and that I can claim it each time.
Talking to HMRC seems to be difficult to do.
This year I used the HMRC pension reclaim tool for 24/25 - but this said that they aim to respond within 28 working days. 28 working days have been and gone, and no dickie bird has been heard.
Has anyone else had these challenges? How did you resolve? I know it is small potatoes, but I'd quite like the £1000 they owe me.
Thanks.
Talking to HMRC seems to be difficult to do.
This year I used the HMRC pension reclaim tool for 24/25 - but this said that they aim to respond within 28 working days. 28 working days have been and gone, and no dickie bird has been heard.
Has anyone else had these challenges? How did you resolve? I know it is small potatoes, but I'd quite like the £1000 they owe me.
Thanks.
What we found when in a similar position was when you do get through to someone invariably they are the wrong people who can only tell you what is on the screen
Eventually we got put through to the Technical section where we spoke with a woman who knew the system inside out and fixed the issue we had straight away.
It is a lack of training or willingness to help that means she see's a lot of things that should have been fixed first call
Good luck
Eventually we got put through to the Technical section where we spoke with a woman who knew the system inside out and fixed the issue we had straight away.
It is a lack of training or willingness to help that means she see's a lot of things that should have been fixed first call
Good luck
I had to wait about a year before getting back the relevant tax relief on an EIS scheme.
This was despite submitting all the paperwork as soon as I received it from the Fund manager and doing it through my accountants.
When submitted they were told it would take 6 months.
Affer various chases the money was finally given to me and they also had to pay interest from the date of the original investment so in the end I did ok.
This was despite submitting all the paperwork as soon as I received it from the Fund manager and doing it through my accountants.
When submitted they were told it would take 6 months.
Affer various chases the money was finally given to me and they also had to pay interest from the date of the original investment so in the end I did ok.
alscar said:
......and they also had to pay interest from the date of the original investment so in the end I did ok.
Did that go back years, or was it invested pretty quickly? Ours are taking forever to be invested.We heftily overpaid tax on account a couple of years ago. Got the excess back within two weeks of doing SA, even though I had to submit a claim for it with ID etc (wife's happened automatically once her SA went in) and I was pleasently surprised to get chunky interest payments.
Sheepshanks said:
Did that go back years, or was it invested pretty quickly? Ours are taking forever to be invested.
We heftily overpaid tax on account a couple of years ago. Got the excess back within two weeks of doing SA, even though I had to submit a claim for it with ID etc (wife's happened automatically once her SA went in) and I was pleasently surprised to get chunky interest payments.
The investment was on a KI scheme and was for the 21/22 tax year which was my last year employed. We heftily overpaid tax on account a couple of years ago. Got the excess back within two weeks of doing SA, even though I had to submit a claim for it with ID etc (wife's happened automatically once her SA went in) and I was pleasently surprised to get chunky interest payments.
It certainly took a while to get invested.
I have another one though where the last investment was as late as earlier this year and I’ve still got not the certificate for.
I completed two pension reclaims in May this year; a P55 for me and a P53 for Mrs. Hants. Hers is now showing on her portal as "Completed" and mine is shown as "In progress". But no actual cash yet, and it's over three months ago.
I have sent letters of complaint to them, which are showing as "Received" but that seems to change nothing. Last week I called them and was on hold for 45 minutes before speaking to a young lady who, while very polite, could only really tell me what I already knew.
And all because of their stupid practice of issuing an emergency tax code to pension providers which results in the provider deducting far too much tax.
It's not good enough but it feels like there's little I can do about it.
I have sent letters of complaint to them, which are showing as "Received" but that seems to change nothing. Last week I called them and was on hold for 45 minutes before speaking to a young lady who, while very polite, could only really tell me what I already knew.
And all because of their stupid practice of issuing an emergency tax code to pension providers which results in the provider deducting far too much tax.
It's not good enough but it feels like there's little I can do about it.
alscar said:
Sheepshanks said:
Did that go back years, or was it invested pretty quickly? Ours are taking forever to be invested.
We heftily overpaid tax on account a couple of years ago. Got the excess back within two weeks of doing SA, even though I had to submit a claim for it with ID etc (wife's happened automatically once her SA went in) and I was pleasently surprised to get chunky interest payments.
The investment was on a KI scheme and was for the 21/22 tax year which was my last year employed. We heftily overpaid tax on account a couple of years ago. Got the excess back within two weeks of doing SA, even though I had to submit a claim for it with ID etc (wife's happened automatically once her SA went in) and I was pleasently surprised to get chunky interest payments.
It certainly took a while to get invested.
I have another one though where the last investment was as late as earlier this year and I’ve still got not the certificate for.
Fund B , same set up time , with full investment in April 25 - 11 companies.
Been told certificate should arrive within next couple of months !
alscar said:
@ Sheep , just looked at my papers and my Fund A initially set up in Feb 23 with full investment in 12 companies completed by March 24.
Fund B , same set up time , with full investment in April 25 - 11 companies.
Been told certificate should arrive within next couple of months !
Thanks. Mine are at 18mths but still way off fully invested.Fund B , same set up time , with full investment in April 25 - 11 companies.
Been told certificate should arrive within next couple of months !
It was the interest on the tax refund that I wondered about - I read it as you suggesting it went back to the start date?
Sheepshanks said:
Thanks. Mine are at 18mths but still way off fully invested.
It was the interest on the tax refund that I wondered about - I read it as you suggesting it went back to the start date?
The interest was payable from 31 Jan following the year of the claim so in my case ended up adding 8.45% to the original refund. It was the interest on the tax refund that I wondered about - I read it as you suggesting it went back to the start date?
When I submit the next one I might ask for the same delay
alscar said:
The interest was payable from 31 Jan following the year of the claim so in my case ended up adding 8.45% to the original refund.
When I submit the next one I might ask for the same delay
Ah, Thanks. My overpayment interest went back to the date I’d made the overpayments - I still couldn’t figure out the rate, it seemed bonkers. And it’s tax free!When I submit the next one I might ask for the same delay
TheAngryDog said:
This year I used the HMRC pension reclaim tool for 24/25 - but this said that they aim to respond within 28 working days. 28 working days have been and gone, and no dickie bird has been heard.
Has anyone else had these challenges? How did you resolve? I know it is small potatoes, but I'd quite like the £1000 they owe me.
Thanks.
10th of March I applied for the same, late June I got a cheque......so a lot more than 28 workigns days, the online "check progress" things pushed the date out a few times, but they got there in the end.....I 'think' I may have done an online enquiry/nudge but can't remember nowHas anyone else had these challenges? How did you resolve? I know it is small potatoes, but I'd quite like the £1000 they owe me.
Thanks.
I submitted my tax relief claim for higher rate pension contributions back in early May, it had shown as pending ever since. Rang them last week and asked what the situation was and someone did something as it then showed completed (although I had no comms about it). Rang again yesterday and someone else did something and this morning I had the notification on the app asking me to claim it and provide the bank details to send it to.
Hopefully that'll land in the next few days but it's a joke that it takes 4 months to get money back out of them - they're bloody quick enough to get it out of you when you owe them... I guess I've just provided Rachael from Accounts with a nice interest-free loan for a while...
Hopefully that'll land in the next few days but it's a joke that it takes 4 months to get money back out of them - they're bloody quick enough to get it out of you when you owe them... I guess I've just provided Rachael from Accounts with a nice interest-free loan for a while...
This year I submitted a higher rate tax relief claim on Feb 20th. I’d just received my last salary payment before retirement and wanted to wrap everything up. I normally claim online, but there were several attachments / contribution statements that needed to be included so I claimed by post instead.
I used the website to check on the expected completion date based on the submission date. It kept going out from something like mid May until a couple of weeks ago when I checked and it was 28th October. More than 8 months from submission. I called, by this point it was 6 months of waiting. The HMRC agent I spoke to said ‘that’s a joke.' Whilst I share her overall view of the situation I wasn’t laughing! She escalated the claim to a 'specialist team' and said it would be dealt with inside 10 working days. It was completed in 2 days and paid a few days later.
If anyone is experiencing long delays it might be worth a call.
I used the website to check on the expected completion date based on the submission date. It kept going out from something like mid May until a couple of weeks ago when I checked and it was 28th October. More than 8 months from submission. I called, by this point it was 6 months of waiting. The HMRC agent I spoke to said ‘that’s a joke.' Whilst I share her overall view of the situation I wasn’t laughing! She escalated the claim to a 'specialist team' and said it would be dealt with inside 10 working days. It was completed in 2 days and paid a few days later.
If anyone is experiencing long delays it might be worth a call.
Been there, done that. Pension relief took about 9 months for me to get back. In the end I found it easier to correspond through post.
They would say I need to complete a form, I did, then a month or two later they needed evidence, which would be surprised, then it was another form.
You will get there, might just take a while. Shame interest cannot be charged though like they do for anything that is late!
They would say I need to complete a form, I did, then a month or two later they needed evidence, which would be surprised, then it was another form.
You will get there, might just take a while. Shame interest cannot be charged though like they do for anything that is late!
Chased them up again this week for a refund after my return was issued in June.
Ignored all the pre-recorded messages of this can be dealt with online, no it cant, after 35 minutes on hold finally got to speak to a human and it could take 10 working days to appear, so that's 3.5 months from initial submission.
Do they add interest or pay a fine for late payment, as they do, I don't think so.
So hopefully third time lucky, lets see when it pops into my bank.
Ignored all the pre-recorded messages of this can be dealt with online, no it cant, after 35 minutes on hold finally got to speak to a human and it could take 10 working days to appear, so that's 3.5 months from initial submission.
Do they add interest or pay a fine for late payment, as they do, I don't think so.
So hopefully third time lucky, lets see when it pops into my bank.
IAN1967 said:
Chased them up again this week for a refund after my return was issued in June.
Ignored all the pre-recorded messages of this can be dealt with online, no it cant, after 35 minutes on hold finally got to speak to a human and it could take 10 working days to appear, so that's 3.5 months from initial submission.
Do they add interest or pay a fine for late payment, as they do, I don't think so.
So hopefully third time lucky, lets see when it pops into my bank.
They should give you interest.Ignored all the pre-recorded messages of this can be dealt with online, no it cant, after 35 minutes on hold finally got to speak to a human and it could take 10 working days to appear, so that's 3.5 months from initial submission.
Do they add interest or pay a fine for late payment, as they do, I don't think so.
So hopefully third time lucky, lets see when it pops into my bank.
IAN1967 said:
ChocolateFrog said:
I was wondering about interest, glad to hear they do add that on.
Not in my experience they dont.Mrs. Hants is still waiting for her refund, despite claiming in mid May and despite it showing as 'completed' on the HMRC online account.
Unacceptably slow, but seems there's little I can do. I've complained in writing, I've phoned, tried their useless online chat facility.......no joy.
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