Discussion
I bought an LG OLED tv new in 2021. I now have a problem accessing the apps at the bottom of the screen. I click on any of them but they don’t open though I can still watch through my Freeview box. I rebooted the tv and router which fixed the problem for about an hour, then it returned.
We’re in London today so found the LG representative in Selfridges. He said ‘they all do that after 4-5 years due licensing issues with the apps’. He suggested buying a Firestick and using that.
That sounds weird to me. Any ideas?
We’re in London today so found the LG representative in Selfridges. He said ‘they all do that after 4-5 years due licensing issues with the apps’. He suggested buying a Firestick and using that.
That sounds weird to me. Any ideas?
Can't comment specifically on the LG element but it might be worth doing a factory reset on the TV?
I always take the view a TV is just a screen so budget in for an Apple TV (or FireStick or whatever) rather than rely on the TV itself for the apps as usually there are just too many compromises.
I always take the view a TV is just a screen so budget in for an Apple TV (or FireStick or whatever) rather than rely on the TV itself for the apps as usually there are just too many compromises.
LG rep is a disgrace. I bought mine in 2020 and all apps load fine and I would not be happy if that changed any time soon.
My usual go-to for these type of issues is Reddit, have seen suggestions to check firmware is up to date, holding power button on remote to hard reset and even disabling ipv6. If you have been able to fix the issue even temporarily then it seems something software related.
My usual go-to for these type of issues is Reddit, have seen suggestions to check firmware is up to date, holding power button on remote to hard reset and even disabling ipv6. If you have been able to fix the issue even temporarily then it seems something software related.
Thanks for the help guys. I’ve rebooted everything and at the moment it’s working. I wouldn’t be surprised if it failed again though.
I updated the tv’s software last Friday, it’s showing software version 04.63.20. There are no more updates available.
I updated the tv’s software last Friday, it’s showing software version 04.63.20. There are no more updates available.
Edited by bad company on Sunday 31st August 20:24
I've had 2 Samsungs that have done the same. 3-4 years and the 'smart' TVs become 'dumb' TVs. No amount of resets, software updates etc has helped. Online guides / support / forum articles explaining how to fix the issues are usually useless as they refer to settings options that have since been removed entirely through updates.
There may be some truth to the app licensing thing, but my reasonable conspiracy theory IMO is that it's simply planned obsolescence.
From now on I just buy TVs for their screen / specification and ignore the 'smart' aspect as it's much easier to use a Firestick / Chomecast etc and upgrade that every year or two.
There may be some truth to the app licensing thing, but my reasonable conspiracy theory IMO is that it's simply planned obsolescence.
From now on I just buy TVs for their screen / specification and ignore the 'smart' aspect as it's much easier to use a Firestick / Chomecast etc and upgrade that every year or two.
smithyithy said:
I've had 2 Samsungs that have done the same. 3-4 years and the 'smart' TVs become 'dumb' TVs. No amount of resets, software updates etc has helped. Online guides / support / forum articles explaining how to fix the issues are usually useless as they refer to settings options that have since been removed entirely through updates.
There may be some truth to the app licensing thing, but my reasonable conspiracy theory IMO is that it's simply planned obsolescence.
From now on I just buy TVs for their screen / specification and ignore the 'smart' aspect as it's much easier to use a Firestick / Chomecast etc and upgrade that every year or two.
Sadly I think you’re probably right. I rebooted and got my tv working properly again and now away on holiday so it could be ok. If not I’ll buy a Firestick rather than replace the tv.There may be some truth to the app licensing thing, but my reasonable conspiracy theory IMO is that it's simply planned obsolescence.
From now on I just buy TVs for their screen / specification and ignore the 'smart' aspect as it's much easier to use a Firestick / Chomecast etc and upgrade that every year or two.
smithyithy said:
I've had 2 Samsungs that have done the same. 3-4 years and the 'smart' TVs become 'dumb' TVs. No amount of resets, software updates etc has helped. Online guides / support / forum articles explaining how to fix the issues are usually useless as they refer to settings options that have since been removed entirely through updates.
There may be some truth to the app licensing thing, but my reasonable conspiracy theory IMO is that it's simply planned obsolescence.
From now on I just buy TVs for their screen / specification and ignore the 'smart' aspect as it's much easier to use a Firestick / Chomecast etc and upgrade that every year or two.
Am I right in saying though that the TV's native apps can give a better picture or audio than the same app on something like a Firestick?There may be some truth to the app licensing thing, but my reasonable conspiracy theory IMO is that it's simply planned obsolescence.
From now on I just buy TVs for their screen / specification and ignore the 'smart' aspect as it's much easier to use a Firestick / Chomecast etc and upgrade that every year or two.
Dave Hedgehog said:
never used mine, disabled wifi connection after an hour of popup adverts and spam and bought an apple TV, never looked back
There are some settings to turn off ads, other brands have similar. It s an annoyance that on by default..My LG is over 5 years old and the apps work fine, hopefully the OPs one will be fine after the reboot etc.
I did recently buy another LG tv though for bedroom, Apple Tv app wouldn t work. After wasting an hour of my life with support (they told me to contact Apple!) It works on the old one. I sent it back and got a Samsung from John Lewis (5 year guarantee free)
The Gauge said:
Am I right in saying though that the TV's native apps can give a better picture or audio than the same app on something like a Firestick?
I'm honestly not sure - it could maybe be possible in some cases (or if the manufacturer has deliberately made it that way), but the external devices themselves should be more than capable, they connect via HDMI and are all designed to stream 4K content, so they should in theory all use the same versions of the appssmithyithy said:
The Gauge said:
Am I right in saying though that the TV's native apps can give a better picture or audio than the same app on something like a Firestick?
I'm honestly not sure - it could maybe be possible in some cases (or if the manufacturer has deliberately made it that way), but the external devices themselves should be more than capable, they connect via HDMI and are all designed to stream 4K content, so they should in theory all use the same versions of the appsI use TV apps and Youview for the same content, and its identical. As is stuff on my Nvidia Shield (same apps again).
The only time you'll notice a difference (other than different image defaults in different devices) is if your setop box doesn't support 4k, for example, when your TV app does. This used ot be the case with my Youview box till I upgraded. I used TV app (LG) for 4k iplayer, and Youview for everything 1080p
Griffith4ever said:
smithyithy said:
The Gauge said:
Am I right in saying though that the TV's native apps can give a better picture or audio than the same app on something like a Firestick?
I'm honestly not sure - it could maybe be possible in some cases (or if the manufacturer has deliberately made it that way), but the external devices themselves should be more than capable, they connect via HDMI and are all designed to stream 4K content, so they should in theory all use the same versions of the appsI use TV apps and Youview for the same content, and its identical. As is stuff on my Nvidia Shield (same apps again).
The only time you'll notice a difference (other than different image defaults in different devices) is if your setop box doesn't support 4k, for example, when your TV app does. This used ot be the case with my Youview box till I upgraded. I used TV app (LG) for 4k iplayer, and Youview for everything 1080p
SP_ said:
Griffith4ever said:
smithyithy said:
The Gauge said:
Am I right in saying though that the TV's native apps can give a better picture or audio than the same app on something like a Firestick?
I'm honestly not sure - it could maybe be possible in some cases (or if the manufacturer has deliberately made it that way), but the external devices themselves should be more than capable, they connect via HDMI and are all designed to stream 4K content, so they should in theory all use the same versions of the appsI use TV apps and Youview for the same content, and its identical. As is stuff on my Nvidia Shield (same apps again).
The only time you'll notice a difference (other than different image defaults in different devices) is if your setop box doesn't support 4k, for example, when your TV app does. This used ot be the case with my Youview box till I upgraded. I used TV app (LG) for 4k iplayer, and Youview for everything 1080p
The poster was implying that the apps were of a lesser quality - perhaps purposefully - they are the same apps. What your device supports is another matter altogether (codecs resolutions and HDR).
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