Etsy shop suspended
Discussion
Hi all, some of you may remember a sideline business I started a few years ago selling used wooden wine boxes - The Wine Box Merchant
I sell on my website, ebay and etsy, all doing relatively well this year with sales steadily increasing on all of these platforms.
My etsy shop was permanently suspended a week ago - supposedly for seller policy violations. These were addressed by me after the second warning, despite it being a minor technicality and after several attempts by me to find clarification of the changes I should make (and receiving no reply to those attempts).
The shop had just tipped over 5k transactions after 5 years, with a rating of 4.8 out of 5. It was a decent way of advertising the business, and would then prompt returning customers to buy direct. It had generated approx £38k and I had spent around £15k in marketing and fees with them in the last 12 months. I appreciate these are still relatively small numbers for their platform but they are quite large numbers for essentially a 1.5-man-band sideline alongside my full time job.
I've appealed to the suspension only for it to be upheld. All of the correspondence is clearly automated by a bot, and its impossible to find a human at the end to reason with.
Faceache groups and reddit threads are all doom and gloom with no solution, so I wonder if anyone with some PH wisdom has come across this and managed to speak to a physical person?
Or shall I write it off, start again, and focus more on other platforms? Amazon is one to get stuck into, and I've never invested any money/effort into SEO for the website
Any advise welcome! thanks
I sell on my website, ebay and etsy, all doing relatively well this year with sales steadily increasing on all of these platforms.
My etsy shop was permanently suspended a week ago - supposedly for seller policy violations. These were addressed by me after the second warning, despite it being a minor technicality and after several attempts by me to find clarification of the changes I should make (and receiving no reply to those attempts).
The shop had just tipped over 5k transactions after 5 years, with a rating of 4.8 out of 5. It was a decent way of advertising the business, and would then prompt returning customers to buy direct. It had generated approx £38k and I had spent around £15k in marketing and fees with them in the last 12 months. I appreciate these are still relatively small numbers for their platform but they are quite large numbers for essentially a 1.5-man-band sideline alongside my full time job.
I've appealed to the suspension only for it to be upheld. All of the correspondence is clearly automated by a bot, and its impossible to find a human at the end to reason with.
Faceache groups and reddit threads are all doom and gloom with no solution, so I wonder if anyone with some PH wisdom has come across this and managed to speak to a physical person?
Or shall I write it off, start again, and focus more on other platforms? Amazon is one to get stuck into, and I've never invested any money/effort into SEO for the website
Any advise welcome! thanks
Gassing Station | Business | Top of Page | What's New | My Stuff