Ebay problem.. Best course of action?...If any!
Discussion
Did he claim counterfeit? They cant send them back then. Thats the reason iv never sold my kew gardens 50p. To easy to claim fake, show eBay a picture of a fake and they've got your coin for free.
Maybe I'm delusional and there's some type of safety net but iv been put off by too many sellers being scammed.
Maybe I'm delusional and there's some type of safety net but iv been put off by too many sellers being scammed.
Kingdom35 said:
Dont sell on ebay, just dont anymore....heavily biased in favour of scammy buyers.....CS is sh*t, whole platform has had its day.
On to Vinted we go
If you think eBay customer service is bad, wait until you have an issue with Vinted.On to Vinted we go
I've been selling quite a lot online recently and have come to the conclusion that I have to accept some losses.
silverfoxcc said:
Sold a coin set
Buyer rejected it
Told him to send it back
Just seen a note form enay saying the item will not be returned
I am out of pocket for nearly 40.00
Has the buyer just got a coin set FOC?
Write a Letter Before Action, word it properly and sign it, send it via Ebay's messaging system.Buyer rejected it
Told him to send it back
Just seen a note form enay saying the item will not be returned
I am out of pocket for nearly 40.00
Has the buyer just got a coin set FOC?
1. Check the return case details on eBay:
Go to My eBay > Returns or Resolution Centre.
Read the exact reason the item was not returned and the case outcome.
There should be a timeline and eBay s notes.
2. Appeal the decision (if possible):
If you have clear evidence (e.g. photos, accurate description, proof the item was as described), you can appeal.
Go to the closed case and look for a Send appeal or Dispute decision button.
Appeals must usually be made within 30 days.
3. Contact eBay Support directly:
Explain clearly: I agreed to a return, but the buyer has been refunded and kept the item. Can I appeal?
Use chat or phone it s often quicker and more effective than messaging.
4. Report the buyer (if applicable):
If you believe the buyer scammed you or abused the system, you can report them to eBay.
This won t get your money back, but it can flag the buyer for future action.
Example of What to Say to eBay
I sold a coin set. The buyer requested a return, which I accepted. Now I see they were refunded and told to keep the item. I m out £40 and didn t receive my item back. Can this be reviewed? The item was exactly as described, and I have evidence.
Go to My eBay > Returns or Resolution Centre.
Read the exact reason the item was not returned and the case outcome.
There should be a timeline and eBay s notes.
2. Appeal the decision (if possible):
If you have clear evidence (e.g. photos, accurate description, proof the item was as described), you can appeal.
Go to the closed case and look for a Send appeal or Dispute decision button.
Appeals must usually be made within 30 days.
3. Contact eBay Support directly:
Explain clearly: I agreed to a return, but the buyer has been refunded and kept the item. Can I appeal?
Use chat or phone it s often quicker and more effective than messaging.
4. Report the buyer (if applicable):
If you believe the buyer scammed you or abused the system, you can report them to eBay.
This won t get your money back, but it can flag the buyer for future action.
Example of What to Say to eBay
I sold a coin set. The buyer requested a return, which I accepted. Now I see they were refunded and told to keep the item. I m out £40 and didn t receive my item back. Can this be reviewed? The item was exactly as described, and I have evidence.
Deranged Rover said:
Good luck with that.
My wife's friend sold an item on Vinted, the post office lost it despite it being sent by a tracked method. Vinted refunded the buyer then banned my wife's friend!
Yeah, Vinted refunded the buyer when I sent something via a tracked method. The system didn't update in time so assumed it hadn't been sent and cancelled the order.My wife's friend sold an item on Vinted, the post office lost it despite it being sent by a tracked method. Vinted refunded the buyer then banned my wife's friend!
When I complained, with evidence that it had been delivered, they suggested I relist and ask the buyer to buy it again.
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