Bmw technician question

[Ab1991]

Hi all

Would you expect a bmw tech/dealership record any pre existing damage before conducting work in the area?

Long story short, vehicle has damage noticed immediarly after collection, made the dealer aware but they are denying it, claiming its pre existing. But i have never been made aware, it was me who made them aware

Thanks

[_Hoppers]

Some dealers have cameras that scan the car when they enter the workshop. Perhaps find out if this has them?

[helix403]

Yes. When I was a tech each car was checked on arrival and any damage recorded. This was usually done by a service advisor.

[Ab1991]

Great news, the head of business has agreed to cover the full panel. Should have been the case in the first place instead of the weeks of hassle, but i got there in the end. A shame, as i am put off using the main dealer going forward, and i may need to in the event of a warranty claim