EasyJet dispute
Discussion
Long story short.. we were left stranded overnight at Chania airport after EasyJet messed up - zero support on the ground. They maintain it was ATC's fault, however the ground staff at the time had a different story.
I've tried claiming some costs back for the shoddy experiences, and getting nowhere either directly with EJ, or via Aviation ADR. Been going on for 7 months. They want me to give up I guess but out of principle I shouldnt.
What to try next? Anyone recommend a legal expert like a no win no win type thing? Really dont want EJ to get away with this.. was myself, my wife & our three young kids stuck there for 22 hours.
I've tried claiming some costs back for the shoddy experiences, and getting nowhere either directly with EJ, or via Aviation ADR. Been going on for 7 months. They want me to give up I guess but out of principle I shouldnt.
What to try next? Anyone recommend a legal expert like a no win no win type thing? Really dont want EJ to get away with this.. was myself, my wife & our three young kids stuck there for 22 hours.
Some time ago I had a dispute with EasyJet, months of emails, calls going round in circles.
I then sent an email ( recommended by a PH poster ) to Johan.lundgren@easyjet.com
Within 24hrs I had a phone call from a very nice lady who sorted it out. £350 compensation was in my bank in 14 days.
I then sent an email ( recommended by a PH poster ) to Johan.lundgren@easyjet.com
Within 24hrs I had a phone call from a very nice lady who sorted it out. £350 compensation was in my bank in 14 days.
Has the ADR given you a resolution?
Once they've done that and you're still not happy you can lodge a complaint with PACT (CAA Passenger Advice and Complaints Team). This is pretty much the last step before legal action although if the CAA says you don't have a case, good luck with any legal action.
https://www.caa.co.uk/passengers-and-public/resolv...
PACT will take months, even for a straightforward case.
Once they've done that and you're still not happy you can lodge a complaint with PACT (CAA Passenger Advice and Complaints Team). This is pretty much the last step before legal action although if the CAA says you don't have a case, good luck with any legal action.
https://www.caa.co.uk/passengers-and-public/resolv...
PACT will take months, even for a straightforward case.
Keep pushing. KLM canceled our flight in Geneva. There were 8 of us including 2 young children. They eventually got us booked onto BA flights via Heathrow several hours later. The way they treated us was awful and we had to really fight to get back home. The time delay was over the threshold meaning we could claim back.
We raised a complaint and it took months including lots of chasing up calls and messages. After about 4 months I called up again to chase and they decided to close the ticket without asking me, stating that as it was a BA flight, it was nothing to do with them. That's when I exploded and they had to re-open the ticket.
In the end they offered all 8 of us either 350 Euros in KLM vouchers or 250 Euros each. We took the money as it's not the first time KLM has left me stranded. It paid for a city break to Wroclaw but the whole complaints process was a disgrace. It's worth the fight but stressful when dealing with it all.
We raised a complaint and it took months including lots of chasing up calls and messages. After about 4 months I called up again to chase and they decided to close the ticket without asking me, stating that as it was a BA flight, it was nothing to do with them. That's when I exploded and they had to re-open the ticket.
In the end they offered all 8 of us either 350 Euros in KLM vouchers or 250 Euros each. We took the money as it's not the first time KLM has left me stranded. It paid for a city break to Wroclaw but the whole complaints process was a disgrace. It's worth the fight but stressful when dealing with it all.
captain_cynic said:
Has the ADR given you a resolution?
Once they've done that and you're still not happy you can lodge a complaint with PACT (CAA Passenger Advice and Complaints Team). This is pretty much the last step before legal action although if the CAA says you don't have a case, good luck with any legal action.
https://www.caa.co.uk/passengers-and-public/resolv...
PACT will take months, even for a straightforward case.
Once they've done that and you're still not happy you can lodge a complaint with PACT (CAA Passenger Advice and Complaints Team). This is pretty much the last step before legal action although if the CAA says you don't have a case, good luck with any legal action.
https://www.caa.co.uk/passengers-and-public/resolv...
PACT will take months, even for a straightforward case.
It's been like this a long time
Old Merc said:
Some time ago I had a dispute with EasyJet, months of emails, calls going round in circles.
I then sent an email ( recommended by a PH poster ) to Johan.lundgren@easyjet.com
Within 24hrs I had a phone call from a very nice lady who sorted it out. £350 compensation was in my bank in 14 days.
Aww shame: Johan Lundgren has now left easyJet, this mailbox is inactive and no longer monitored.I then sent an email ( recommended by a PH poster ) to Johan.lundgren@easyjet.com
Within 24hrs I had a phone call from a very nice lady who sorted it out. £350 compensation was in my bank in 14 days.
captain_cynic said:
As frustrating as it is, you'll need to wait for the ADR to give you a resolution.
It can take ages.
its showing 'waiting for the Operators defence' - this has been marked as 'pending' for several months & I fear it'll just sit there till kindgom come. I expect ADR dont push hard for this, so this will fail due to lack of response.It can take ages.
EdT said:
captain_cynic said:
As frustrating as it is, you'll need to wait for the ADR to give you a resolution.
It can take ages.
its showing 'waiting for the Operators defence' - this has been marked as 'pending' for several months & I fear it'll just sit there till kindgom come. I expect ADR dont push hard for this, so this will fail due to lack of response.It can take ages.
It's not their job to push, they have to follow the rules. If the operator doesn't respond that's in your favour. Obviously SleazyJet are running down the clock, I had the same thing with the LuftWaffe, it took months but I finally got my £99 back. Every time the clock ran down they came up with something else to extend it.
You'll need to be patient.
captain_cynic said:
It's essentially a public service
It's not their job to push, they have to follow the rules. If the operator doesn't respond that's in your favour. Obviously SleazyJet are running down the clock, I had the same thing with the LuftWaffe, it took months but I finally got my £99 back. Every time the clock ran down they came up with something else to extend it.
You'll need to be patient.
It's been around 8 months now, that's patient right? I try calling ADR often but never got through. It's not their job to push, they have to follow the rules. If the operator doesn't respond that's in your favour. Obviously SleazyJet are running down the clock, I had the same thing with the LuftWaffe, it took months but I finally got my £99 back. Every time the clock ran down they came up with something else to extend it.
You'll need to be patient.
Had a similar experience years ago during the ash cloud fiasco which ended up with us having to drive back to the UK from Nerja. In the end I pursued via the small claims court and would have been succesful had my claim not been timed out - think the limit was 2 years. My mistake according to the sheriff was that I should have filed my claim earlier and put a stay on it, that way it would still have been valid once all other options had been exhausted. At the time I felt that court was an absolute last resort and that there was no point in going down that route whilst still in dispute with the airline. That was wrong.
ttergram on their LI page tends to get a response…
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