Mobile phone doesn't ring

[Furbo]

Iphone 13 Pro Max / Voda

No one can call me. When they do there is a wait, like I am out of range, and it goes to voicemail or drops out. I then get a text message saying I've missed a call.

I called Voda and spoke to a chap who messaged me lots of forwarding cancellation codes. It hasn't worked and I cannot now call him back.

Phone rings fine with Whatsapp.

I've turned off the wifi calling to no avail. I've moved to other cell areas, and again no joy.

The delay when people calls me feels like a network issue. DAK what may be up?

I can of course start again with Voda tomorrow. But I suspect there are people here who understand the tech.

TIA.

[M11rph]

Have you tried "turning it OFF then ON"?

Only half joking...(Plug into charger...Full shutdown and wait a minute or two before doing the restart).

[skyebear]

Try going into Setting, Mobile Network and choose to prefer 4G. If that doesn't work select the APN for Vodafone manually (it's probably on Auto). Take a note of any settings first so you can rollback if needed.

[Ham_and_Jam]

Also request a new sim card from Vodafone.

[Furbo]

Thanks All

I am thinking a new SIM may be on the list.

Not sure if it's related, but I got it slightly wet last week. Not soaking, but a bit.

[nvubu]

Have you set it to Do Not Disturb by accident?

[Furbo]

nvubu said:

Have you set it to Do Not Disturb by accident?

No

[Gas Monkey]

Have you accidentally flicked the little switch, top left, on the side casing and activated silent mode?

[Furbo]

Gas Monkey said:

Have you accidentally flicked the little switch, top left, on the side casing and activated silent mode?

No

[Actual]

Have you got a spare phone that you can use/test temporally?

My main number is with Vodafone and I have converted to eSIM so now I can move my number between phones by simply scanning a QR code. I'm surprised it works but it does.

[swampdonkeygj]

You may already have tried this but… Try opening the call app, type ##002# in the keypad and then press the call button. It’s a short code to cancel all call diverts including when phone is unreachable.

Edited by swampdonkeygj on Tuesday 17th June 07:10

[-Cappo-]

A good friend of mine has an iPhone on VF, I think his is a 15 of some sort, and he started having the same issue a couple of months ago, completely out of the blue. As far as I know his only remedy at present is a full shutdown/restart (presumably as mentioned above). It's happened a few times. If it's more than one user/phone then that does point to a more general issue.

Have VF completed the merger with Three(?) yet? Could that somehow be a factor? (I don't know how or why, just wondered). The o2/Virgin merger was a disaster for connectivity and usability (e.g. 5 bars of 5G signal but unable to connect to anything because the network was almost constantly overloaded).

[craigjm]

Merger completed end of May.

[jimmyjimjim]

More experienced with 5G in the US and on the provider sider of things, but I second the suggestion to try another phone.

I also think it's a network/routing issue, but if you can rule the UE out completely, it makes that more obvious and might save you some time in diagnosis; you'll have to get past the tier 1 support, up to tier 2, then over to the right team.

[Furbo]

swampdonkeygj said:

Try opening the call app, type ##002# in the keypad and then press the call button. It s a short code to cancel all call diverts including when phone is unreachable.

This was one of the codes given to me by VF.

We need to try another phone, don't we.

[Alickadoo]

Have you tried:-
Settings
General
Transfer or reset phone
Reset
Reset all settings

This doesn't erase anything.

[Furbo]

Alickadoo said:

Have you tried:-
Settings
General
Transfer or reset phone
Reset
Reset all settings

This doesn't erase anything.

It's in progress. One hour delay. It gives me an hour to think about how I will kill you if it does delete stuff.

[Alickadoo]

Furbo said:

Alickadoo said:

Have you tried:-
Settings
General
Transfer or reset phone
Reset
Reset all settings

This doesn't erase anything.

It's in progress. One hour delay. It gives me an hour to think about how I will kill you if it does delete stuff.

As long as you checked the box "Don't delete nuffink", you might be ok and I will live.

[Furbo]

Alickadoo said:

Furbo said:

Alickadoo said:

Have you tried:-
Settings
General
Transfer or reset phone
Reset
Reset all settings

This doesn't erase anything.

It's in progress. One hour delay. It gives me an hour to think about how I will kill you if it does delete stuff.

As long as you checked the box "Don't delete nuffink", you might be ok and I will live.

Whaaaaaat? There was no such tick box. You're so dead.

[Sheepshanks]

Going back a bit, my work phone used to be on Vodafone and now and again that would stop working at home. I’d call Vodafone and they said they had to reset something (like the APN?) in their network. I did ask once if it was something I could do myself but they said it had to be done from their side.