Newish Dell G5 15 5530 Laptop problem

[55palfers]

Bought a new laptop last August

For the last 20 minutes it's been "restarting"

Black screen and rotating dots.

I tried switching it off but it just "restarts"

Any ideas please.

[Road2Ruin]

Boot it into 'safe' mode, uninstall any updates that have happened recently and then restart. Sounds more like a software, rather than hardware, issue

[55palfers]

Thanks for that.

How do I boot in safe mode?

Crtl-alt-delete does nowt.

It goes straight back to restarting if you press the off button

Thanks

[55palfers]

Stand down.

After 90 minutes of restarting - it has!!!

Thanks for your help though.

[Spare tyre]

I have a beast of a dell machine from work which I’ve had about 5 years

It’s fine, u less you try to boot it when it’s connected via usbc to a docking station

[wyson]

Are you sure it wasn't just installing a series of heavy updates? Especially if new, still supported and you unleashed the Dell update app on it.

After my Dell fell out of support after 5 years, it really calmed down on the updates front. Some of those Dell updates were killer. The Windows only updates it's getting now are very mild in comparison.

Edited by wyson on Friday 6th June 18:58