Evri driver not delivering
Discussion
Il try to keep this as simple as short as I can.
So just before Xmas my local Evri driver delivered a heavy package by throwing it over my garden gate with it landing on the plastic step of my patio doors breaking it.
I was in at the time so heard the noise, went out saw the damage so went out to tell him what he’s just done. He pretty much couldn’t care less said nothing he can do contact Evri. Which I did and they’ve said they’ll cover the repair no problems.
Since then this driver has decided he’s no longer delivering any items to our house and just puts them down as ‘unable to deliver’ for various different reasons which after 3 of those means it’s gets returned to sender so we never receive anything.
Contacting Evri is literally impossible other then sending complaint emails which never get responded to and you can’t talk to anyone.
Iv been out and spoke to the driver who just claims there is no parcels for my address when their clearly is as we get the emails saying out for delivery then another saying it couldn’t be delivered.
So other than stealing his van to riffle through and find my parcels what are my sensible options to get this resolved? I’m assuming police won’t be interested.
To add I don’t think he’s actually an Evri employee as it’s his own van it seems so guessing agency/subcontracting for Evri.
So just before Xmas my local Evri driver delivered a heavy package by throwing it over my garden gate with it landing on the plastic step of my patio doors breaking it.
I was in at the time so heard the noise, went out saw the damage so went out to tell him what he’s just done. He pretty much couldn’t care less said nothing he can do contact Evri. Which I did and they’ve said they’ll cover the repair no problems.
Since then this driver has decided he’s no longer delivering any items to our house and just puts them down as ‘unable to deliver’ for various different reasons which after 3 of those means it’s gets returned to sender so we never receive anything.
Contacting Evri is literally impossible other then sending complaint emails which never get responded to and you can’t talk to anyone.
Iv been out and spoke to the driver who just claims there is no parcels for my address when their clearly is as we get the emails saying out for delivery then another saying it couldn’t be delivered.
So other than stealing his van to riffle through and find my parcels what are my sensible options to get this resolved? I’m assuming police won’t be interested.
To add I don’t think he’s actually an Evri employee as it’s his own van it seems so guessing agency/subcontracting for Evri.
Not much help I know, but my recent Evri experience suggests their management is too incompetent to control their couriers. Ordered a large item from Next which didn't turn up. When I spoke to Next their person inadvertently admitted that Evri couriers were in the habit of rejecting packages which were within the guidelines but were big or heavy. I reordered and exactly the same thing happened.
.
Coincidentally I then saw the local Evri courier delivering something else- it was a someone in a small hatchback. God knows why they employ people who have no suitable vehicle. A joke.
On topic, surely your recourse is with the original sender? They are the ones with the contract with Evri, so Evri may respond to them. At least that way sellers learn not to use Evri.
.
Coincidentally I then saw the local Evri courier delivering something else- it was a someone in a small hatchback. God knows why they employ people who have no suitable vehicle. A joke.
On topic, surely your recourse is with the original sender? They are the ones with the contract with Evri, so Evri may respond to them. At least that way sellers learn not to use Evri.
I don’t see how him damaging my property results in me annoying him? What’s to understand, he’s purposely being a knob because he couldn’t do his job properly in the first place, was i suppose to thank him for damaging my property and not report it?
He could have actually knocked I would hand answered the door or opened the gate which hasn’t been locked for 7 years like all the other delivery companies do and even the window cleaner who all have no issues.
Iv been only ordering from places not using Evri but now even Amazon are using them sometimes and you don’t get a choice of sender.
I contacted the original company as it was a box of egg whites which I had on subscription they said they can’t use any other sender for some reason and agreed they where s
te so I cancelled the sub and buy elsewhere.
Other items we’ve been refunded if they won’t send via anyone else but still means a faff and I still don’t get what I order.
He could have actually knocked I would hand answered the door or opened the gate which hasn’t been locked for 7 years like all the other delivery companies do and even the window cleaner who all have no issues.
Iv been only ordering from places not using Evri but now even Amazon are using them sometimes and you don’t get a choice of sender.
I contacted the original company as it was a box of egg whites which I had on subscription they said they can’t use any other sender for some reason and agreed they where s
te so I cancelled the sub and buy elsewhere. Other items we’ve been refunded if they won’t send via anyone else but still means a faff and I still don’t get what I order.
Edited by Glenn63 on Friday 9th May 16:33
I’m pretty sure the responsibility for the package lies with the seller until you physically have it.
Your first port of call for any complaint or non-delivery should be with them.
It is through complaining to various sellers every time a package isn’t delivered by this clown outfit that I hope one day businesses will stop using them.
Your first port of call for any complaint or non-delivery should be with them.
It is through complaining to various sellers every time a package isn’t delivered by this clown outfit that I hope one day businesses will stop using them.
blueovercream said:
I’m pretty sure the responsibility for the package lies with the seller until you physically have it.
Your first port of call for any complaint or non-delivery should be with them.
It is through complaining to various sellers every time a package isn’t delivered by this clown outfit that I hope one day businesses will stop using them.
Yes this is what we normally do but the issue is they look into it and will just repeat whatever he’s stated as the reason. Last week it was that my door was ‘inaccessible’ which is total BS. Your first port of call for any complaint or non-delivery should be with them.
It is through complaining to various sellers every time a package isn’t delivered by this clown outfit that I hope one day businesses will stop using them.
Or theyl say it’s because I wasn’t in, I’m in all day I work evenings he just isn’t even trying.
Il just have to keep sending complaints to Evri about the driver and getting my refunds for items not received from the sellers.
A500leroy said:
Don’t see what this has to do with anything. Glenn63 said:
To add I don’t think he’s actually an Evri employee as it’s his own van it seems so guessing agency/subcontracting for Evri.
The vast majority of Evri drivers are sub-contractors - this is how their model works.You are a number on a screen to Evri - you can send complaints, but this is very difficult to resolve other than if you regularly order a particular product and that supplier has enough weight with Evri to get them to take action.
If you are taking regular deliveries from Evri, from varied places as one-off orders, then I would honestly suggest engaging the driver when he next comes past and trying to make peace - it may stick in your throat, but it'll be the fastest resolution.
A500leroy said:
You have 2 choices.
Make peace with the driver and start getting deliveries
Make a fuss and be on a courier black list and not get them.
Iv tried, the guys a bellend and is clearly delighted with himself thinking he’s getting one over on me. Make peace with the driver and start getting deliveries
Make a fuss and be on a courier black list and not get them.
I see many other complaints about him on the local FB page about missing parcels or being delivered to the wrong address etc he’s just a moron tbh, drives like a moron, drives around with his side door open, looks like a moron.
mac96 said:
Not much help I know, but my recent Evri experience suggests their management is too incompetent to control their couriers.
The power dynamics is firmly in favour of the courier. If 99/100 deliveries are fine, do they sack the driver and risk having no courier on that route for a month?[quote]Coincidentally I then saw the local Evri courier delivering something else- it was a someone in a small hatchback. God knows why they employ people who have no suitable vehicle. A joke.
A500leroy said:
Use a different courier and don't annoy them.
If you don't understand try their job for a few hours.
Also pop a note on the door/gate saying where you want things delivered
The courier has damaged one package, and not delivered the rest. What he could do it just deliver them to the customer, which is what he's being paid for.If you don't understand try their job for a few hours.
Also pop a note on the door/gate saying where you want things delivered
The courier doesn't seem interested in doing the job so why would the OP?
A500leroy said:
Use a different courier and don't annoy them.
If you don't understand try their job for a few hours.
Also pop a note on the door/gate saying where you want things delivered
You guys are the best, How can this turn into the OP's "fault" lmao.If you don't understand try their job for a few hours.
Also pop a note on the door/gate saying where you want things delivered
And I have news for you. both Ebay sellers AND Amazon sometimes use Everi, but they don't tell you. So you can't choose to "use a different courier".
Evri. My current bête noire.
I have something that I’m trying to return. The seller has arranged a pickup by Evri.
Yesterday Evri emailed me to say they’d collect between 3 and 5. No one came. At 8 they emailed to say the collection had been rescheduled to 7-9. No one came.
This morning they emailed to say they’d collect between 2 and 4. During that window an Evri courier turned up to deliver something unrelated. I button holed him; he shrugged and said he wasn’t collecting. As the collecting courier is supposed to bring an address label, not much I could do about forcing him to take it…
If anyone knows a working contact number for Evri, post it here!
I have something that I’m trying to return. The seller has arranged a pickup by Evri.
Yesterday Evri emailed me to say they’d collect between 3 and 5. No one came. At 8 they emailed to say the collection had been rescheduled to 7-9. No one came.
This morning they emailed to say they’d collect between 2 and 4. During that window an Evri courier turned up to deliver something unrelated. I button holed him; he shrugged and said he wasn’t collecting. As the collecting courier is supposed to bring an address label, not much I could do about forcing him to take it…
If anyone knows a working contact number for Evri, post it here!
Glenn63 said:
A500leroy said:
You have 2 choices.
Make peace with the driver and start getting deliveries
Make a fuss and be on a courier black list and not get them.
Iv tried, the guys a bellend and is clearly delighted with himself thinking he’s getting one over on me. Make peace with the driver and start getting deliveries
Make a fuss and be on a courier black list and not get them.
I see many other complaints about him on the local FB page about missing parcels or being delivered to the wrong address etc he’s just a moron tbh, drives like a moron, drives around with his side door open, looks like a moron.
My APC guy problems 1st started when he rang me, "Where Are YOU!!!??" - , "Hi mate, OK, where are you and I can work out where you went wrong", "JUST TELL ME WHERE YOU ARE"""",. "mate, you will never find me unless you tell me where you are and then I can give you clear instructions to find my place in minutes" (I have a hard to find address so always give instructions in advance for business deliveries)...He Hung up!!!! So I called him back, and he cut me off / hung up.
10 mins later, he calls me in a rage and asks again where I am, I eplain I'm in my garden (field) and will come and meet him at my front door when he comes up our drive (can't miss him). He drives up, takes a wrong turn, and runs into me at my garden gate."Aha!, found me, right, lets go to the..." (front door) - too late - he starts swearing at me about "f
king residential addresses" etc. I asked him to stop swearing at meIn the end, I just said, "put it all on the floor - HERE, and go." - Was a huge marquee delivery. He literally threw the 4 or so big boxes out of the van and slammed the doors, got back in and started leaving. I actually called him a
, to his face. I'd never ever had to deal with such a before. :-)APC are the only co. that will deliver parcels over 4m long round here. I made an official complaint and was assured by his boss he's be dealt with (yeah....) - he even said, knowingly, "i know who you are talking about" the moment I mentioned his dog.
Now when he delivers aluminium stock to my business he throws all the tubes on the floro and drives off. If I see him I make a point of laughing at him. f
king stroppy weasel. Gives me pleasure now, and makes him madder. Win win.Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff