Aviva online and providing proof of no claims
Discussion
First time I've done this, but insuring 5 vehicles is becoming a financial minefield and needs must. I've just managed to get our elderly Lexus insured for £190 through Aviva online via Go Compare, a reduction of £300 from last year. Absolute ballache of a process, but finally got through the BS of setting up an account etc. I usually ring a company with actual people and do it that way, but the costs are getting a bit mental now.
However, they obviously want proof of no claims, and seemingly the only way to do this is via their website which allows you to upload pics of proof. Great, but although the phone pics I took and sent to my laptop seem fine, they're unreadable when they upload to the Aviva site. Anyone got any suggestions for ways to improve this situation, as I'm not sure how to deal with this.
I've still got 3 other vehicles potentially to deal with in this fashion, and the thought of putting myself through this every time if the insurer supplies no human contact has got me on suicide watch already!
However, they obviously want proof of no claims, and seemingly the only way to do this is via their website which allows you to upload pics of proof. Great, but although the phone pics I took and sent to my laptop seem fine, they're unreadable when they upload to the Aviva site. Anyone got any suggestions for ways to improve this situation, as I'm not sure how to deal with this.
I've still got 3 other vehicles potentially to deal with in this fashion, and the thought of putting myself through this every time if the insurer supplies no human contact has got me on suicide watch already!
Just guessing but I imagine if you can read the letters in the pictures on your laptop, your insurers will be able to read them, and the image you can see on their website is a low resolution image just to confirm it has actually uploaded. Have they said the pictures are not acceptable?
Heaveho said:
the only way to do this is via their website which allows you to upload pics of proof. Great, but although the phone pics I took and sent to my laptop seem fine, they're unreadable when they upload to the Aviva site.
Doers the website state the format that you need to upload? JPEG, PNG, etcSuper Sonic said:
Just guessing but I imagine if you can read the letters in the pictures on your laptop, your insurers will be able to read them, and the image you can see on their website is a low resolution image just to confirm it has actually uploaded. Have they said the pictures are not acceptable?
It's weird, they're easily readable on the phone and laptop, but the way they appear on the Aviva site are nowhere near legible. Not sure why they carry over so badly.When I was trying to insure my car when returning to the UK after 15 years in France Aviva were the only ones who would take my no-claims proof that I had obtained from my French insurers (in French but with a google translation). All done on-line by uploading a photo of the document.
I would just send what you can - Aviva did not ask me to do this as they checked my NCD through data sharing between insurers anyhow. I imagine even if you send in a very clear, state of the art copy of your NCD, they will still do this and base the contract on their search, not your document.
jondude said:
I would just send what you can - Aviva did not ask me to do this as they checked my NCD through data sharing between insurers anyhow. I imagine even if you send in a very clear, state of the art copy of your NCD, they will still do this and base the contract on their search, not your document.
Same for my Aviva policy, they said they had verified my NCD themselves & did not require anything further from me.Well, for whatever reason, it won't let me into my own account now, won't let me do anything. It says there are no policies to view. They've had the money though. As things stand, I can't even cancel it, there is no live chat available. Possibly the second s
ttest company I've ever dealt with after EON.
ttest company I've ever dealt with after EON.I moved to them last year and while it was cheap the downside of the online policy is all managed online, we did have an issue where i had one email linking two policies and it really didn't like it. I had to manage online through webchat, they did resolve it quickly though.
I didn't need to send proof of NCB though, it just said you NCB has been verified.
Don't forget to turn off auto renew though. I've moved back to LV as i needed to put some modifications on, we left the other car with Aviva though as it was £144 for the year.
I didn't need to send proof of NCB though, it just said you NCB has been verified.
Don't forget to turn off auto renew though. I've moved back to LV as i needed to put some modifications on, we left the other car with Aviva though as it was £144 for the year.
Well, as things stand, the second I can extricate myself from this knobhead company, with a website designed by escaped mental patients, I'll be gone. Christ only knows what bks they put you through if you need to claim if this is how they deal with you before it even starts.
General Accident may be a few quid dearer, but there's a phone number with real people on the end of it. Lesson well and truly learned. Between last years company not being able to decide between one email and the next how many years NCD Mrs. Heaveho has on the Lexus, these clowns at Aviva, and trying to insure 5 vehicles with 5 different companies all at once now that the prices have gone mad for multicar, I may be declared too insane to actually be allowed to drive anything by the weekend.
The saving grace is that all of the BS that comes with this territory has so far brought the total for them all down from £2300 to about £1500, so it's a matter of focussing on the light at the end of the tunnel. Considering my van and the Evo on their own were £1350 last year, getting the Porsche, Lexus and MR2 added for the equivalent of less than £200 extra is something I can accept a few days grief for.
Obviously, I've managed to reduce the premiums for some of them significantly, about £200 off the Lexus, £300 off the van, £200ish off the Porsche, £40 off the MR2. All 4 come in at about a grand now. The Evo is proving a bit more difficult with all of the mods, still waiting for callbacks on that from specialists, but it's looking like £500ish. I think the easy days of renewing all 5 on the same day with the same company are over now.
ks they put you through if you need to claim if this is how they deal with you before it even starts. General Accident may be a few quid dearer, but there's a phone number with real people on the end of it. Lesson well and truly learned. Between last years company not being able to decide between one email and the next how many years NCD Mrs. Heaveho has on the Lexus, these clowns at Aviva, and trying to insure 5 vehicles with 5 different companies all at once now that the prices have gone mad for multicar, I may be declared too insane to actually be allowed to drive anything by the weekend.
The saving grace is that all of the BS that comes with this territory has so far brought the total for them all down from £2300 to about £1500, so it's a matter of focussing on the light at the end of the tunnel. Considering my van and the Evo on their own were £1350 last year, getting the Porsche, Lexus and MR2 added for the equivalent of less than £200 extra is something I can accept a few days grief for.
Obviously, I've managed to reduce the premiums for some of them significantly, about £200 off the Lexus, £300 off the van, £200ish off the Porsche, £40 off the MR2. All 4 come in at about a grand now. The Evo is proving a bit more difficult with all of the mods, still waiting for callbacks on that from specialists, but it's looking like £500ish. I think the easy days of renewing all 5 on the same day with the same company are over now.
Well, as things stand, the second I can extricate myself from this knobhead company, with a website designed by escaped mental patients, I'll be gone. Christ only knows what bks they put you through if you need to claim if this is how they deal with you before it even starts.
Sorry your first line made me laugh out laugh but your second point is well made in that people always want to pay as little as possible and then wonder why potentially the service post claim was not quite so good.
In any event with 5 cars having a personal fleet /multi car policy would seem much easier for your blood pressure with just one renewal date and hopefully just one conversation.
To that end maybe try a broker -they will do all the work and it won't cost you a penny per se.
Howdens ( the old A plan ) are decent enough or just google a local broker to you or if the values start to rack up a specialised broker like Nowell and Richards are usually pretty good.
Sorry your first line made me laugh out laugh but your second point is well made in that people always want to pay as little as possible and then wonder why potentially the service post claim was not quite so good.
In any event with 5 cars having a personal fleet /multi car policy would seem much easier for your blood pressure with just one renewal date and hopefully just one conversation.
To that end maybe try a broker -they will do all the work and it won't cost you a penny per se.
Howdens ( the old A plan ) are decent enough or just google a local broker to you or if the values start to rack up a specialised broker like Nowell and Richards are usually pretty good.
Heaveho said:
Well, as things stand, the second I can extricate myself from this knobhead company, with a website designed by escaped mental patients, I'll be gone. Christ only knows what bks they put you through if you need to claim if this is how they deal with you before it even starts.
General Accident may be a few quid dearer, but there's a phone number with real people on the end of it. Lesson well and truly learned. Between last years company not being able to decide between one email and the next how many years NCD Mrs. Heaveho has on the Lexus, these clowns at Aviva, and trying to insure 5 vehicles with 5 different companies all at once now that the prices have gone mad for multicar, I may be declared too insane to actually be allowed to drive anything by the weekend.
The saving grace is that all of the BS that comes with this territory has so far brought the total for them all down from £2300 to about £1500, so it's a matter of focussing on the light at the end of the tunnel. Considering my van and the Evo on their own were £1350 last year, getting the Porsche, Lexus and MR2 added for the equivalent of less than £200 extra is something I can accept a few days grief for.
Obviously, I've managed to reduce the premiums for some of them significantly, about £200 off the Lexus, £300 off the van, £200ish off the Porsche, £40 off the MR2. All 4 come in at about a grand now. The Evo is proving a bit more difficult with all of the mods, still waiting for callbacks on that from specialists, but it's looking like £500ish. I think the easy days of renewing all 5 on the same day with the same company are over now.
Where as I took out a policy, uploaded my no claims and got on with the rest of my day when I used Aviva in under 5 minutes, it really isn't/wasn't difficult I just can't understand how you failed so badly.ks they put you through if you need to claim if this is how they deal with you before it even starts. General Accident may be a few quid dearer, but there's a phone number with real people on the end of it. Lesson well and truly learned. Between last years company not being able to decide between one email and the next how many years NCD Mrs. Heaveho has on the Lexus, these clowns at Aviva, and trying to insure 5 vehicles with 5 different companies all at once now that the prices have gone mad for multicar, I may be declared too insane to actually be allowed to drive anything by the weekend.
The saving grace is that all of the BS that comes with this territory has so far brought the total for them all down from £2300 to about £1500, so it's a matter of focussing on the light at the end of the tunnel. Considering my van and the Evo on their own were £1350 last year, getting the Porsche, Lexus and MR2 added for the equivalent of less than £200 extra is something I can accept a few days grief for.
Obviously, I've managed to reduce the premiums for some of them significantly, about £200 off the Lexus, £300 off the van, £200ish off the Porsche, £40 off the MR2. All 4 come in at about a grand now. The Evo is proving a bit more difficult with all of the mods, still waiting for callbacks on that from specialists, but it's looking like £500ish. I think the easy days of renewing all 5 on the same day with the same company are over now.
alscar said:
Well, as things stand, the second I can extricate myself from this knobhead company, with a website designed by escaped mental patients, I'll be gone. Christ only knows what bks they put you through if you need to claim if this is how they deal with you before it even starts.
Sorry your first line made me laugh out laugh but your second point is well made in that people always want to pay as little as possible and then wonder why potentially the service post claim was not quite so good.
In any event with 5 cars having a personal fleet /multi car policy would seem much easier for your blood pressure with just one renewal date and hopefully just one conversation.
To that end maybe try a broker -they will do all the work and it won't cost you a penny per se.
Howdens ( the old A plan ) are decent enough or just google a local broker to you or if the values start to rack up a specialised broker like Nowell and Richards are usually pretty good.
OK, finally got the holy grail of all things Aviva, a phone number with a real person and cancelled it. Had to go through another part of the company to do so, they've accepted that their portal has mixed up the details of my login and refunded me.Sorry your first line made me laugh out laugh but your second point is well made in that people always want to pay as little as possible and then wonder why potentially the service post claim was not quite so good.
In any event with 5 cars having a personal fleet /multi car policy would seem much easier for your blood pressure with just one renewal date and hopefully just one conversation.
To that end maybe try a broker -they will do all the work and it won't cost you a penny per se.
Howdens ( the old A plan ) are decent enough or just google a local broker to you or if the values start to rack up a specialised broker like Nowell and Richards are usually pretty good.
Typically, my previous company, who all 5 were insured with last year, have just come back to me through their " specialist branch ", which I wasn't made aware of last year, and quoted me almost a grand less than last year. I'm just waiting on them finalising a quote for the Lexus, but it looks like it'll be about £1450 for all of them.
If that's the case, for the sake of having them all in the same place, I'll end up cancelling policies I've just taken out elsewhere on the MR2, Connect and Porsche. Why I wasn't offered this option remains a mystery, and once I get the new policy in place, I'll be asking questions.
I used a telephone, I know an ancient relic from the past to sort this.
I simply called Aviva and told them I was leaving for AA which was £200-£300 cheaper on each of our cars and asked for a NCB proof which they emailed me in <10 mins.
When I finished applying to AA I submitted a PDF and was done.
-
Easy as!
I simply called Aviva and told them I was leaving for AA which was £200-£300 cheaper on each of our cars and asked for a NCB proof which they emailed me in <10 mins.
When I finished applying to AA I submitted a PDF and was done.
-
Easy as!
Edited by Steve-B on Thursday 10th April 15:17
There's a chance that your pictures are being saved in a HEIC format which is causing issues, or the file size is so large that their system is compressing it to save space, which compromises quality. Try taking a print screen of the image you've taken in your camera roll and uploading that.
Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff