VW Main Dealer, bolt found in footwell 48 hours post service
Discussion
Youngish daughter needs a car as she is doing a medical degree, has placements all over the place.
She had a brake service on Saturday, just phoned to say that she found a large bolt in the footwell.
It looks (I am facetiming, she is the other side of the country) like it is one of two that secures the pedal to the bulkhead. This is main VW dealer with a 3 year old car in good nick < 20k on the clock.
Obviously she is going back, what would you do because obviously if its dropped off the pedal this is pisspoor, and the reason we did not get her a banger at the banger depo was to avoid exactly this kind of thing.
There is still some possibility that is was just dropped but, erm, its a coincidence?
Pic attached.
She had a brake service on Saturday, just phoned to say that she found a large bolt in the footwell.
It looks (I am facetiming, she is the other side of the country) like it is one of two that secures the pedal to the bulkhead. This is main VW dealer with a 3 year old car in good nick < 20k on the clock.
Obviously she is going back, what would you do because obviously if its dropped off the pedal this is pisspoor, and the reason we did not get her a banger at the banger depo was to avoid exactly this kind of thing.
There is still some possibility that is was just dropped but, erm, its a coincidence?
Pic attached.
It looks like a nylock nut, not a bolt but that’s academic. Get lots of photos of the underside of the dash where the pedals are if that’s where you think the nut came from. Don’t drive the car and have it recovered to the dealer. Sue them if it’s genuinely a part that’s required for the brake assembly and never buy a VW again.
Edited to add: yes, I would agree it looks unused.
Edited to add: yes, I would agree it looks unused.
Speak to the dealer, email them the pictures and maybe settle for a free service next time round.
In the meantime, get someone with a socket set to fit the nut properly. It’ll be quicker than wasting your/your daughter’s going down to the main dealer again.
And as for the poster that suggested suing the main dealer, what would the OP be suing them for? Where is their financial loss?
In the meantime, get someone with a socket set to fit the nut properly. It’ll be quicker than wasting your/your daughter’s going down to the main dealer again.
And as for the poster that suggested suing the main dealer, what would the OP be suing them for? Where is their financial loss?
KungFuPanda said:
Speak to the dealer, email them the pictures and maybe settle for a free service next time round.
In the meantime, get someone with a socket set to fit the nut properly. It’ll be quicker than wasting your/your daughter’s going down to the main dealer again.
And as for the poster that suggested suing the main dealer, what would the OP be suing them for? Where is their financial loss?
I agree with the first part, however in this day and age, the dealer could quite happily later claim the nut was not torqued correctly, unauthorised repair, etc. etc. common sense would indicate to just get the AA to fit and report but dealers can be slippery and personally I would go in the offensive. In the meantime, get someone with a socket set to fit the nut properly. It’ll be quicker than wasting your/your daughter’s going down to the main dealer again.
And as for the poster that suggested suing the main dealer, what would the OP be suing them for? Where is their financial loss?
There’s always a reason to sue, there’s always a way to slide out of responsibility, it’s already inconvenienced the lady and some would say sure for stress, etc. etc.
KungFuPanda said:
Speak to the dealer, email them the pictures and maybe settle for a free service next time round.
In the meantime, get someone with a socket set to fit the nut properly. It’ll be quicker than wasting your/your daughter’s going down to the main dealer again.
And as for the poster that suggested suing the main dealer, what would the OP be suing them for? Where is their financial loss?
I assumed it was a tongue in cheek standard PH reply!!In the meantime, get someone with a socket set to fit the nut properly. It’ll be quicker than wasting your/your daughter’s going down to the main dealer again.
And as for the poster that suggested suing the main dealer, what would the OP be suing them for? Where is their financial loss?
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