Samsung tv dead after 4 years

[joe6886]

I got a Samsung tv direct from them in November 2020, I overlooked the fact you have to register for the extended 5 year warranty and it’s decided to give up on me this weekend.

I don’t think just over 4 years is a great lifespan for a tv, it doesn’t get used loads. Couple of hours a night really, I rung Samsung earlier and the guy basically told me to stop complaining 😕

It’s £100 call out fee and then obviously whatever it needs on top to fix, it was only £600 but I could do without buying a new tv at the minute. Will I get anywhere if I try the consumer rights route? I’ve found a lot of people online saying I’d have a case but can’t find anything decisive.

My own fault deep down but still very frustrating!

[otherman]

What's actually failed? If the screen is ok, then inside there's basically three circuit boards - power, video, timer control. One of these is almost always the issue and you can swap them out easily. People sell them on ebay.

[IJWS15]

Had 2 Samsung TVs fail in the family, both power boards.

Repaired by replacing three capacitors for less than £2 per tv.

[dan98]

The LEDs die on these after a few years..an easy fix using youtube tutorials.

[paddy1970]

Samsung's quality is hit-or-miss these days. Their TVs often don't last as long as they should for the price - with 5-8 years becoming common instead of the expected 8-10 years.

The challenge is that you're beyond the standard warranty period, so Samsung isn't legally obligated to help. However, they may offer customer goodwill, especially if you've been a loyal customer....worth a call if you are ready to spend a few hours chasing them on this.

It might be worth paying for diagnostics to at least determine the issue - sometimes TV repairs can be surprisingly affordable compared to replacement costs.

[joe6886]

otherman said:

What's actually failed? If the screen is ok, then inside there's basically three circuit boards - power, video, timer control. One of these is almost always the issue and you can swap them out easily. People sell them on ebay.

Not actually sure, it was working and just went off. It tries to power up, the screen flickers a blue colour and then it just gets stuck in a cycle with the red LED flashing. From googling it seems to be a board/power problem more than the screen but I know nothing really.

Calling them was a total waste of time, the guy was just following a script saying it’s out of warranty and do I not realise that. Which I do but I thought I’d get some more headway than I did.

[abzmike]

Can you call a local guy, maybe off a neighbourhood FB group, or shop that could have a look for less than the Samsung charge?

[BiggestVern]

joe6886 said:

It’s £100 call out fee and then obviously whatever it needs on top to fix, it was only £600 but I could do without buying a new tv at the minute. Will I get anywhere if I try the consumer rights route? I’ve found a lot of people online saying I’d have a case but can’t find anything decisive.

The Consumer Rights Act 2015 states that goods costing over £200 must be free from "major faults" for a period of 6 years from purchase. It depends if it is considered a major fault, not working is fairly major in my opinion, the problem has been that many companies seem to think they are exempt from UK law if they are not based in the UK.

Modern electricals seem to be considered as disposable by manufacturers and retailers, best of luck with a claim.

[croyde]

4 years for a telly. I got a black and white portable in 1975 and it was still going strong when I gave it away in the early 2000s.

A colour Sanyo CRT bought in the 80s was still working 25 years later.

My current Panny Plasma bought in 2011 is still fine right now.

4 years ridiculous

[silentbrown]

BiggestVern said:

The Consumer Rights Act 2015 states that goods costing over £200 must be free from "major faults" for a period of 6 years from purchase.

Really? I can't find it.

https://www.legislation.gov.uk/ukpga/2015/15

[dickymint]

silentbrown said:

BiggestVern said:

The Consumer Rights Act 2015 states that goods costing over £200 must be free from "major faults" for a period of 6 years from purchase.

Really? I can't find it.

https://www.legislation.gov.uk/ukpga/2015/15

Because it comes under 'the Sale of Goods Act'

[Bluevanman]

Count yourself lucky, I had a Philips ambilight that packed in after 2 years.I had to pay for a backlight replacement at a cost of £120 with a local independent shop.....I sold it a year later and bought a Samsung with a 5 year warranty

[joe6886]

BiggestVern said:

The Consumer Rights Act 2015 states that goods costing over £200 must be free from "major faults" for a period of 6 years from purchase. It depends if it is considered a major fault, not working is fairly major in my opinion, the problem has been that many companies seem to think they are exempt from UK law if they are not based in the UK.

Modern electricals seem to be considered as disposable by manufacturers and retailers, best of luck with a claim.

Very helpful thanks, haven’t had chance to do anything since phoning them but will get an email off to them and see how we get on. Probably not worth the time and the effort but was hoping it would last a while longer till I can put some money towards something better. New tv is low on my list of priorities this year

[normalbloke]

Crikey, makes me appreciate the value in the warranties that come with a TV purchase via John Lewis, Richer Sounds or Sevenoaks.

[Fastchas]

I'm a little worried now. I replaced a piano black Samsung 40" that I bought in 2007/8. Works fine but sound through a new BT Pro Youview box is awful!
Must be a software issue or something.
Anyway, just replaced it with a 43" Samsung Crystal UHD which sounds much better.

[silentbrown]

dickymint said:

Because it comes under 'the Sale of Goods Act'

Hah. Not his again...

To be clear, the CRA itself states absolutely nothing about 'major faults', or 'six years'. The six years comes from the limitations period for breaches of contract - which is what "faulty goods" would be.

The explanatory notes for the act make this clearer. Section 105 here. https://www.legislation.gov.uk/ukpga/2015/15/secti...

CRA Notes said:

The statutory right under section 9 (goods to be of satisfactory quality) will only be breached if goods are not of the standard which a reasonable person would consider to be satisfactory, taking into account circumstances including the price and any description given. This test of reasonableness is provided under section 9(2). For example, the statutory right may not be breached and so a consumer would not be able to obtain a remedy if, say, a very cheap kettle stopped working fully after four years, as a reasonable person might not expect a bottom of the range kettle to last that long.

And yes, as a "reasonable person" I'd definitely expect a decent TV to last more than 2 years.

[Mark Turmell]

I had a Samsung that failed after 3.5 years, I called them up and they said to take it to a local authorised repair shop who charged me £50 to say the screen itself was faulty and therefore scrap.

I emailed the report to Samsung and they gave me a 40% credit towards a new one from the original shop where I got it from.

This was about 10 years ago, so things may have changed.

[Sheepshanks]

silentbrown said:

dickymint said:

Because it comes under 'the Sale of Goods Act'

Hah. Not his again...

To be clear, the CRA itself states absolutely nothing about 'major faults', or 'six years'. The six years comes from the limitations period for breaches of contract - which is what "faulty goods" would be.

The explanatory notes for the act make this clearer. Section 105 here. https://www.legislation.gov.uk/ukpga/2015/15/secti...

CRA Notes said:

The statutory right under section 9 (goods to be of satisfactory quality) will only be breached if goods are not of the standard which a reasonable person would consider to be satisfactory, taking into account circumstances including the price and any description given. This test of reasonableness is provided under section 9(2). For example, the statutory right may not be breached and so a consumer would not be able to obtain a remedy if, say, a very cheap kettle stopped working fully after four years, as a reasonable person might not expect a bottom of the range kettle to last that long.

And yes, as a "reasonable person" I'd definitely expect a decent TV to last more than 2 years.

...the other problem with CRA / Sale of Goods is there's nothing that says an item shouldn't need repairs during its life. Try getting a free fix on car that's out of warranty. The Acts only become useful if the item if beyond economic repair, or can't be repaired.

[Supersam83]

Got a couple of LG HD TVs (42LG7000 and a 32LG7000) that the kids use in their rooms, which are from 2008 and are faultless 17 years after!

Samsung 40" HD TV from 2014 that's used in the kitchen, which had some sound issues and power issues in 11 years.

LG 40" 4K TV from 2019 used in the main bedroom which has had no issues in 6 years.

I have an 83" LG OLED C1 from 2021 which is used in the main living room with zero issues in 4 years.

Also finally a 55" LG OLED C1 in extension from 2021 with zero issues in 4 years.


So based on that, I always buy LG and cannot throw out a TV (It just finds another home in a different room)

[bodhi]

Supersam83 said:

Got a couple of LG HD TVs (42LG7000 and a 32LG7000) that the kids use in their rooms, which are from 2008 and are faultless 17 years after!

Samsung 40" HD TV from 2014 that's used in the kitchen, which had some sound issues and power issues in 11 years.

LG 40" 4K TV from 2019 used in the main bedroom which has had no issues in 6 years.

I have an 83" LG OLED C1 from 2021 which is used in the main living room with zero issues in 4 years.

Also finally a 55" LG OLED C1 in extension from 2021 with zero issues in 4 years.


So based on that, I always buy LG and cannot throw out a TV (It just finds another home in a different room)

We've got a similar set up but with all Sony TVs.

I've got a 50 inch in my man cave from 2013, not many of the apps work any more but it's connected to a PS4 and Google TV so I just use those, still works absolutely fine.

We've got a 65 inch from 2017 that had a similar issue to the Samsung in the OP. Called up Sony and they said it was a known issue and they sent someone out to replace the power board FOC, that's still doing sterling service in the Lounge despite Android's best efforts.

Also got two 49 inch Bravias from 2021 in the bedroom and dining room, both have been faultless. Google TV is a huge upgrade on Android TV in terms of useability and stability.