City Fibre FTTP

[Greenmantle]

I'm about a month away from work being completed on my road by City Fibre and I'm keen to adopt the faster speeds being offered.
Could someone confirm that the fibre offered by City Fibre and their ISPs will come in via the existing Telegraph Pole?
All the preliminary work by City Fibre has been concentrated around the telegraph pole.
I am hoping my assumptions are correct since I wish to have the ONT positioned in the loft. Current broadband comes in that way.
Thanks.

[wyson]

Call and ask them?

FTTP is all underground in London near me. I saw the fibre guys open an inspection hatch, Jesus the number of cables running under the pavement was staggering. You could not have that many cables running on poles.

Having said that, the broadband companies seem to use different methods for the rural peeps in this thread.

Cityfibre would know best!

Edited by wyson on Thursday 2nd January 14:39

[hiccy18]

Not in the installation we've got, separate toby in the street leading to fibre to the "box" going to the router. In our commercial installation the installers were very accomodating and installed in our rack upstairs.

[the-norseman]

I've had CityFibre in two properties now, both have come from under the street and across our drive/grass to get into the house.

[ffc]

CityFibre around here is all underground to a DP outside each property. I've used the service via a retail ISP for the last 2 years without any issues.

[outnumbered]

Our road has a mixture of BT infrastructure - poles down our end which is older, and underground ducting at the newer end.

Cityfibre was installed using BT's infra a couple of years ago, and it's in the underground ducts where they exist, and on the poles where they don't. Our house actually has an underground BT copper cable taken from the pole opposite, but Cityfibre installed overhead from the pole rather than get involved with trying to re-use that route in any way.

So, I think the OP will be getting an overhead installation as he wants.

[Davie]

Ask City Fibre how they plan to serve your property? They can utilise the Openreach network (ie, poles etc) but in some cases they can't and need to find their own way in be it overhead or underground. The ONT can go in an attic but highly likely said attic will need to be accessible, floored and lit or else the health & safety guys will take offence...

[bigandclever]

Via telegraph pole for me. By now it should be obvious you need to ask them

[anonymous-user]

My area is a mix, but overhead from pole to my house.

I had Toob installed yesterday!, to replace Virgin. Via City Fibre.

Toob £29 a month, no price increases during the contract & an Amazon voucher..

Been great so far



Their Linksys wifi seems pretty strong here, I disconnected the old mesh & coverage is fine throughout the house.

Edited by anonymous-user on Friday 3rd January 08:34

[Greenmantle]

bigandclever said:

Via telegraph pole for me. By now it should be obvious you need to ask them

Thanks for all the replies.
Have to say that I am going off City Fibre.
Why?
Speaking to them isn't possible.
Just wasted 15 minutes trying by hook or by crook to speak to them but their number is choc full of pre-recorded nonsense.
Their literature doesn't have ANY email addresses.

Elsa Chen - "Chief Customer Officer" - you need to try harder.

Edited by Greenmantle on Friday 3rd January 14:05

[Andeh1]

Our fibre goes under ground to a pole a few houses down, then two poles and back underground into our property! Watched them install it.

[anonymous-user]

City Fibre aren’t geared up to talk to the public directly, much like openreach.
It says on their website
“ Importantly, please note that as we do not sell fibre directly to consumers; any questions you may have about a service you have purchased, including it’s installation, billing and speed, MUST be directed to your Broadband provider, who will work with CityFibre directly IF they believe our technical or engineering services are required”

[ffc]

Greenmantle said:

Thanks for all the replies.
Have to say that I am going off City Fibre.
Why?
Speaking to them isn't possible.
Just wasted 15 minutes trying by hook or by crook to speak to them but their number is choc full of pre-recorded nonsense.
Their literature doesn't have ANY email addresses.

Elsa Chen - "Chief Customer Officer" - you need to try harder.

Edited by Greenmantle on Friday 3rd January 14:05

They're a wholesale company. You need to find a retail ISP that will use them.

[Dogwatch]

Ive got city fibre, comes by overhead cable from the pole across the street. For some reason the houses round the corner have underground BT connections (probably an earlier build) so their city fibre is underground too.

I agree with the comment about being difficult to contact, I wanted to let them know the overhead they installed a few years ago was sagging quite a bit compared to to the BT copper alongside it. ISP wasn't interested (“we only do data problems, not infrastructure”). In the end city fibre must have sent a cherry picker along when I wasnt looking.

Installers were a cheery lot but beware of workmen bearing Kangol drills which can leave a large spall on the outside of the brickwork. My fibre terminates in the hall but I was slow in anticipating the effect of the damned thing on the outer wall or I would have had a wood block ready.

So long as access is reasonable I dont think there would be a problem terminating upstairs. They needed a cherry picker to anchor the line to my gable anyway.