Windscreen replacement on GT3, insurance attitude

[Powerful Peanut]

Hi , my windscreen has cracked and Admiral want to replace with a non OEM part that looks very different . Anyone had experience of this ?

[FriedMarsBar]

this crops up a lot, sometime the insurers relent. Do you have a warranty? If you can use that as an argument to get a Porsche original.

[Cheib]

Speak to Glassman on here.

I’ve used him for both insurance work and directly invoiced work.

[av185]

Yep Glassman will no doubt be along shortly.

Lots of dodgy replacement screens available even some which say Porsche on but actually aren't. The ramifications for warranty and ongoing issues are obvious.

Admiral may want you to use one of their 'approved' Companies but stand your ground you must insist on oem but they may try and hit you with excessive costs.

When taking out insurance it is always advisable to get the insurer to confirm in writing that in the event of a claim (for repairs including glass replacement) that you a free to chose your own repaiter at no extra cost/penalty to yourself.

[throt]

Jan 2022 I had my screen replaced on my 991.2 GT3 by my OPC, total cost was - 2,100, for labour and screen.
Locktons arranged reimbursement via the underwriter, Aviva, no qualms at all.

I had a chat with the Admiral claims department a few week back to confirm where a vehicle goes when an accident arises.
The bottom line - stick to your guns, insist you want take it where you want the work done because Admiral stated, ''yes, we have our approved repairers but, you can take it to the one you want to use''

Admiral said they will want to see all quotations from your OPC before the work is started, so they know the cost to them but, I suppose this is the case with all insurers.

As I say, do insist.

[throt]

FriedMarsBar said:

this crops up a lot, sometime the insurers relent. Do you have a warranty? If you can use that as an argument to get a Porsche original.

This is a good point to use, non oem product could affect your future warranty claims.

[Fl0pp3r]

Another vote for Paul:

https://glasstecpaul.com/

Your insurance provider I think has to allow you to choose your own (“non approved”) repairer for replacement. You will have to pay the total invoice and send them the receipt. I’m doing the same right now through Glasstec for our Golf, and my insurer has told me they will cover the total cost of replacement (minus excess) as long as the screen used is in line with the value of the car (their words). Have had an OE GT3 screen replacement through Glasstec previously and installation was excellent.

[Powerful Peanut]

Thanks everyone . I did stipulate at the time of inception , I wanted the option of choosing the repairer . So will stick to my guns and let you know how Admiral behave .

[scrounger73]

From my experience thus far with Admiral (my son is going through a no fault claim with them) they have been pretty good. They would rather you use their approved repairers as they have automatic approval to do the work, but you can use your own repair centre should you wish. It just takes a little longer as their estimators need to agree that the repair cost is reasonable.

I'd like to say it would be the same with a windscreen but who know? Keep us posted on your result.

[ellroy]

Had the same. Explained that if they were willing to honour any other warranty claims that Porsche refused due to none OEM screen, such as electrics due to leaks for example, then they could sort it. If they wouldn’t put that in writing then OEM would be required. Had to jump through hoops to speak to a manager.

Made me get a quote and then agreed it- their contract with you is highly unlikely to say you can only use their provider- it didn’t when mine was sorted. They’re just being difficult.

[av185]

Interesting and worth bearing in mind thanks.

[First Sea Lord]

I'm going to start claim in the new year with Admiral for a new windscreen for my car

P17 of the policy booklet states: "If we need to replace any glass, we may use glass which is not provided by the vehicle’s manufacturer but is of a similar standard and quality"

I assume the way through that is to insist on using a different 'repairer' vs their standard service provider as that's permitted on P15 which covers the broader area of damage to the car

Would be useful to know if anyone has any other info re how to insist on OEM though. Thanks

[NDA]

First Sea Lord said:

I'm going to start claim in the new year with Admiral for a new windscreen for my car

P17 of the policy booklet states: "If we need to replace any glass, we may use glass which is not provided by the vehicle’s manufacturer but is of a similar standard and quality"

I assume the way through that is to insist on using a different 'repairer' vs their standard service provider as that's permitted on P15 which covers the broader area of damage to the car

Would be useful to know if anyone has any other info re how to insist on OEM though. Thanks

See above from Ellroy - this seems a sensible approach:

"Explained that if they were willing to honour any other warranty claims that Porsche refused due to none OEM screen, such as electrics due to leaks for example, then they could sort it. If they wouldn’t put that in writing then OEM would be required. "

[First Sea Lord]

NDA said:

First Sea Lord said:

I'm going to start claim in the new year with Admiral for a new windscreen for my car

P17 of the policy booklet states: "If we need to replace any glass, we may use glass which is not provided by the vehicle’s manufacturer but is of a similar standard and quality"

I assume the way through that is to insist on using a different 'repairer' vs their standard service provider as that's permitted on P15 which covers the broader area of damage to the car

Would be useful to know if anyone has any other info re how to insist on OEM though. Thanks

See above from Ellroy - this seems a sensible approach:

"Explained that if they were willing to honour any other warranty claims that Porsche refused due to none OEM screen, such as electrics due to leaks for example, then they could sort it. If they wouldn’t put that in writing then OEM would be required. "

Ah yes. Didn't see that. Thank you - very useful

[Garagiste]

By all means try with Admiral. However my own experience with Direct Line is as follows. My windscreen got it hit by a stone on a road trip to Scandinavia and cracked. On arriving home I phoned Direct Line and the call got routed through to their dedicated fitter, Autoglass, which was telling in itself. Having scanned PH on the subject I decided rapidly not to deal with Autoglass, for all the reasons discussed here. So I escalated the issue within Direct Line with a view to having a Porsche OEM screen fitted by my own choice of fitter. Direct Line went through a (professional, I must say) dispute resolution process but the bottom line is that I got nowhere, reflecting the fact that the policy was worded pretty tightly. So I paid out of my own pocket for Glasstec Paul, who I will also say is absolutely excellent.

Much will depend on the wording of your policy so check that carefully. Paul made the very good point to me that if you total the front end of your car including the screen then they will likely authorise a Porsche repairer for everything. But if it's just the screen they won't, which is anomalous.

Good luck!

[Sport_Turismo_GTS]

Cheib said:

Speak to Glassman on here.

I’ve used him for both insurance work and directly invoiced work.

He replaced a screen for my GT3 a while ago, when Admiral wouldn’t provide an OEM screen.

That said, more recently I insisted on a Porsche-approved repairer for my Taycan, which Admiral agreed to. They just wouldn’t provide a courtesy car, although of course the repairers did.

Edited by Sport_Turismo_GTS on Sunday 29th December 19:09

[Jeremy-75qq8]

Please do report back. I am with admiral !

[bosshog]

The following was my experience with my GT4 - insurance company put me me in contact with a fairly large window replacement company my part of the world. When I spoke to them directly I said it must be OEM screen which I had to lay an extra 4
£30 for which I did.

[GT3ZZZ]

If you want a decent claims experience with a higher end car like a Porsche and want OEM replacement parts...

Forget "low" cost insurers like Admiral, they're low for a reason. And not low at all when you claim. Much better to use a decent broker.

[beedj]

I'm insured with Admiral and had my 2024 992 Targa 4S windscreen replaced by Autoglass with an OEM (pilkington) screen. I requested OEM screen when reporting to autoglass, they had to get authorisation from admiral which must have been straightforward as I had a call a few days later from an autoglass manager to confirm they had authorisation, though a short delay while the screen was ordered (also explained I had to go to a centre, not mobile fit). When I took the car into autoglass (Darlington) the manager said they made sure their best fitter was assigned and fitter explained the process in detail. Left my car with them and returned few hours later to perfect job by a guy who clearly too pride in his job. Screen is indistinguishable from original and no sign of any work having been done

We had a very similar experience in 2023 with my wife’s 2022 Macan. I could be wrong but vaguely remember autoglass saying admiral will pay for OEM on request if car is (I think) <3 years old.

I know my local OPC very well and they’re excellent but I’d prefer a windscreen specialist to do this work

Maybe I just got lucky, twice, but I can’t fault admiral & autoglass on their process and quality of work.