Strange unexpected small payments received
Discussion
I have a small online website, B2B, with a Worldpay payment gateway attached.
Over the last couple of days I have received a number of very low value order payments via WorldPay.
These are between £0.03 and £1.50, but mainly under £0.10. Our lowest value item is £20.
The orders appear to be coming from the USA, but they are not orders coming through our website, just from the Worldpay portal. No orders are being triggered just the payment receipts from Worldpay. Money is being deposited into my bank account that matches the payment receipts.
Obviously I will contact WP on Monday, but has anyone else had this? What is the reason for putting through these unauthorized small payments?
Over the last couple of days I have received a number of very low value order payments via WorldPay.
These are between £0.03 and £1.50, but mainly under £0.10. Our lowest value item is £20.
The orders appear to be coming from the USA, but they are not orders coming through our website, just from the Worldpay portal. No orders are being triggered just the payment receipts from Worldpay. Money is being deposited into my bank account that matches the payment receipts.
Obviously I will contact WP on Monday, but has anyone else had this? What is the reason for putting through these unauthorized small payments?
Ham_and_Jam said:
I have a small online website, B2B, with a Worldpay payment gateway attached.
Over the last couple of days I have received a number of very low value order payments via WorldPay.
These are between £0.03 and £1.50, but mainly under £0.10. Our lowest value item is £20.
The orders appear to be coming from the USA, but they are not orders coming through our website, just from the Worldpay portal. No orders are being triggered just the payment receipts from Worldpay. Money is being deposited into my bank account that matches the payment receipts.
Obviously I will contact WP on Monday, but has anyone else had this? What is the reason for putting through these unauthorized small payments?
It is likely to be people testing if cloaned/stolen card numbers work. We’ve had it before but with people placing very small orders through our website. Over the last couple of days I have received a number of very low value order payments via WorldPay.
These are between £0.03 and £1.50, but mainly under £0.10. Our lowest value item is £20.
The orders appear to be coming from the USA, but they are not orders coming through our website, just from the Worldpay portal. No orders are being triggered just the payment receipts from Worldpay. Money is being deposited into my bank account that matches the payment receipts.
Obviously I will contact WP on Monday, but has anyone else had this? What is the reason for putting through these unauthorized small payments?
Ham_and_Jam said:
I had a feeling it maybe that.
Did you report it, or did it just fade away?
I did wonder how they were putting through sales of £0.03 when our lowest item is £20. I would be much happier with them testing £20.
I was actually contacted by the card company. Did you report it, or did it just fade away?
I did wonder how they were putting through sales of £0.03 when our lowest item is £20. I would be much happier with them testing £20.
These people were trying to put through several hundred transactions a day. None, or very few, went through. But we were being charged several pence per failed transaction in processing fees which amounted to several hundred pounds. After much discussion our card provider agreed to credit these charges back to our account.
Well as suspected, it was fraudulent card testing. Hundreds rejected, about 20 successful.
Contacted WorldPay who were usless, really didn’t give a monkeys. Contacted them Monday, discussed with them the problem but no action. I gave them until today to fix but there was no contact at all, no resolution or way forward.
The eCom team basically told me to contact the UK loyalty team. The loyalty team told me to take it up with the eCom team. And this sums up WorldPay in a nutshell. Useless.
Anyway contract terminated.
Contacted WorldPay who were usless, really didn’t give a monkeys. Contacted them Monday, discussed with them the problem but no action. I gave them until today to fix but there was no contact at all, no resolution or way forward.
The eCom team basically told me to contact the UK loyalty team. The loyalty team told me to take it up with the eCom team. And this sums up WorldPay in a nutshell. Useless.
Anyway contract terminated.
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