Don’t crash: no parts

[garethwebber]

Written somewhat in anger but I got driven into 100 days ago. The last part order for repairs has either been damaged to write off or lost between France and the UK distribution centre. They won’t tell my local parts department which.

It has now been reordered so that’s another three months.

Whatever you do. Don’t crash.

Gareth

[s111dpc]

I feel your pain, my previous ‘S’ was off the road for 18 months following a non default accident!

[Stablinski]

Bloody hell, that’s unbelievably frustrating and more than a little concerning.

Hope it gets sorted soon.

[James Elmer]

garethwebber said:

Written somewhat in anger but I got driven into 100 days ago. The last part order for repairs has either been damaged to write off or lost between France and the UK distribution centre. They won’t tell my local parts department which.

It has now been reordered so that’s another three months.

Whatever you do. Don’t crash.

Gareth

I’m sorry to hear this, Gareth. Have you tried to get parts expedited by speaking with Renault UK or Alpine UK? I’d waited patiently for 3 months for a front right wheel arch liner grille, then finally called Renault UK and Alpine UK and it arrived 2 days later.

[Terminator X]

Use the Alpine WhatsApp service? I was waiting for the dealer to order me something via the warranty and not a lot happened month after month; after the WhatsApp message they were on it every few days.

TX.

[jont-]

It's ok, they can't get service parts either, had to get a mate in france to post me some rear brake pads which were on the shelf in his local dealer, but alpine UK couldn't give a date

[Colin P]

Unfortunately not a new issue. Can only hope that when they stop production all unused parts get sent to the parts dept and that improves things, otherwise we are in for a world of pain longer term.

I had a warranty part that needed replacing on a brand new car.

After 3 months I involved Wasim at Alpine UK, but gave up after 9 months and ended up buying a part off a scrap vehicle and sent them the bill (which in fairness they paid). In the meantime they were fitting 2 of them to every new car being built, so they did have them.

I never thought anyone could make Lotus parts supply look good, but Alpine do.

[k_m]

Filed a warranty claim for new front brake discs and pads in Germany... it took the service center 2 month to get them... and brakes are service parts.

[croyde]

This is all rather worrying.

Surely a lot of the parts are standard Renault? and brake pads, are there not aftermarket alternatives that the dealer can source.

Those of you without use of your cars for months on end, are you getting a decent temporary replacement.

[garethwebber]

No. I am in a rubbish A3 that keeps trying to drive me back into obstacles I have just crossed a white line to avoid.

[Whaleblue]

garethwebber said:

No. I am in a rubbish A3 that keeps trying to drive me back into obstacles I have just crossed a white line to avoid.

Lane assist I assume? That can usually be turned off.

[croyde]

Yep! and that is why I'll probably never buy another new car again as I believe as of this year non of the 'assists' can be turned off

[Albionmuz]

You can turn them off I think but it has to be done every time you start the car. Too annoying