Porsche Assist

[andymc]

Chaps, the hot blower has stopped working on my Taycan and Porsche cannot get it in for 3 weeks (January nest year if I want a loan car) and advised me to call Porsche assist (The AA), they have attended and have advised as it is a high voltage part then cannot fix it and referred me back to Porsche, I am unable to use the car as the screen mists up, what is the actual purpose of Porsche assist? Is it to get you back on the road again?
Thanks
Andy

[guyvert1]

I was under the impression if they cannot get the car working they'd then take it to nearest OPC. Loan car part is a bit of a grey area, I think the T&C's of porsche Assist mention 5day loan, but not 100% sure. I do know that unless you've got a good OPC you'll be lucky to get anything!

[andymc]

it was an AA van who initially struggled with his Snap On, JCT600 said Porsche Assist would sort

[stuckmojo]

I had a streak of issues (the same cause) on my Macan and every time I rang Porsche assist they sent the AA and took the car to the OPC (JCT600 too, actually).

I always had a loan car delivered. First time it was a Porsche. The rest of the time various Audis

[gtsralph]

The OPC should have a pool of loan cars so if recovered back by PA you should get one (subject to availability Sir)

[G-996]

The secret is to get Porsche Assist (AA) to recover your car to the OPC.

I had a problem on my 992 where the heater box behind the dash failed leading to water dripping into the drivers footwell, and clearly I didn’t want to drive the car in this condition. I called up the OPC who told me they could see me in 2 months(!). When I told them that was totally unacceptable, they advised calling Porsche Assist and if they recovered the car to the OPC then a new process kicked in and I would be treated with higher priority. So I called Porsche Assist, a nice AA man came out, I explained the situation then I drove my Porsche to the OPC following his van. This was registered as a “recovery”, I received a courtesy car, and they started looking at my car the next day.

[andymc]

Update, the car is getting recovered tomorrow to Newcastle OPC, I have been on hold to the hire car guys all morning, They are obviously sourcing a Spyder RS