BMW EGR Cooler recall
Discussion
Hi all
New to for forum and after some help.
My 2017 G31 520d has been in to Marshall Grimsby today for the EGR Cooler recall.
took the car in this morning at 8 am and by 12:30 got a call to say all done.
Went to collect the car and as soon as I unlock it "Ad blue system failure " is on the information screen.
obviously I go back inside and after a few panicked "never seen that before " they take the car back into the garage.
15 mins later a chap turns up saying it's completely unrelated and produces a print out report showing the car recorded Active tank SCR Delivery module short to ground although the mileage recorded against the fault is the dars current mileage not a previous mileage.
I said it can't be that unrelated, its never displayed the failure message before and clearly the ad blue goes in the exhaust. Now I did previously add Wynns cleaner when the float got stuck with crystallisation but I've definitely not had any failure message.
At this point the guy says ad blue is added to the diesel at the intlet manifold and we to and fro between this and me saying its added to exhaust plus it's irrelevant, the car came in with no faults on the dash and its occurred whilst in their care.
I've left it with to have another look tomorrow.
So thoughts please??
New to for forum and after some help.
My 2017 G31 520d has been in to Marshall Grimsby today for the EGR Cooler recall.
took the car in this morning at 8 am and by 12:30 got a call to say all done.
Went to collect the car and as soon as I unlock it "Ad blue system failure " is on the information screen.
obviously I go back inside and after a few panicked "never seen that before " they take the car back into the garage.
15 mins later a chap turns up saying it's completely unrelated and produces a print out report showing the car recorded Active tank SCR Delivery module short to ground although the mileage recorded against the fault is the dars current mileage not a previous mileage.
I said it can't be that unrelated, its never displayed the failure message before and clearly the ad blue goes in the exhaust. Now I did previously add Wynns cleaner when the float got stuck with crystallisation but I've definitely not had any failure message.
At this point the guy says ad blue is added to the diesel at the intlet manifold and we to and fro between this and me saying its added to exhaust plus it's irrelevant, the car came in with no faults on the dash and its occurred whilst in their care.
I've left it with to have another look tomorrow.
So thoughts please??
Did you get a copy of the print out showing the fault occurred at current mileage? How do you later prove this was your current mileage? Maybe some kind of work sheet for the recall? Get whatever evidence you can asap. Maybe email for this now, before your next confrontation.
Marshall are odd. I once booked a test drive and they insisted on finding me "the right car" before I could go for a test drive. The DP agreed this was their "way of doing things." I walked out.
I know nothing about ad blue but do your research and maybe call BMW GB now too.
Stand your ground. Speak to the DP if necessary. Stay calm and logical.
Marshall are odd. I once booked a test drive and they insisted on finding me "the right car" before I could go for a test drive. The DP agreed this was their "way of doing things." I walked out.
I know nothing about ad blue but do your research and maybe call BMW GB now too.
Stand your ground. Speak to the DP if necessary. Stay calm and logical.
Update today.
I've collected the car complete with ad blue fault.
They've diagnosed the active tank is at fault but because it's clear it's been looked at before they won't help.
It's a £1000 job but the manager openly admitted that I can get it done cheaper at an indy.
So yeah thrilled, go in for recall and now have to fix my car.
I've collected the car complete with ad blue fault.
They've diagnosed the active tank is at fault but because it's clear it's been looked at before they won't help.
It's a £1000 job but the manager openly admitted that I can get it done cheaper at an indy.
So yeah thrilled, go in for recall and now have to fix my car.
Dlb26 said:
Update today.
I've collected the car complete with ad blue fault.
They've diagnosed the active tank is at fault but because it's clear it's been looked at before they won't help.
It's a £1000 job but the manager openly admitted that I can get it done cheaper at an indy.
So yeah thrilled, go in for recall and now have to fix my car.
Unfortunately this might be life with a diesel car. Sadly I think they're done as a private ownership prospect. I've collected the car complete with ad blue fault.
They've diagnosed the active tank is at fault but because it's clear it's been looked at before they won't help.
It's a £1000 job but the manager openly admitted that I can get it done cheaper at an indy.
So yeah thrilled, go in for recall and now have to fix my car.
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