Failed alternator - 2020 Q7, 40k miles

[muscatdxb]

My car died a death the other day. It turns out I need a new alternator at a cost of circa £3k.

This seems a widely discussed problem online with the 2020 Q7.

Do I have any hope of Audi covering the cost or at least contributing? My warranty has expired and I thought I had an extended one, but it turns out the service plan I have is a strange one which doesn’t have the extended warranty.

Not massively impressed with such a big bill and their level of disinterest in the whole thing, but not sure if I’m being unreasonable.

[Dr G]

I think the official line on "goodwill" is often just no, with Audi pushing anything like that back to the dealer's discretion.

I would certainly ask the question though. Even if they can offer you a discount from full-retail prices it's better than a poke in the eye.

[Hammer67]

Goodwill payments are usually a reward for loyalty and for known issues.

A full dealer service history that continued outside of the warranty period is the test of loyalty to the manufacturer/dealer.

Common failures of the same component that have seen others receive goodwill payments.

If you have evidence of both then push hard.