used car warranty issue
Discussion
i bought a car a month ago from a local trader and he sold it with a 6 month aa warranty, it now needs a new dpf and some other parts, aa warranty will only cover 367.90 of the claim which comes to around 950pounds. do i need to pay the difference or can i ask the garage i bought the car from to pay the shortfall?
thanks
thanks
lenard said:
i bought a car a month ago from a local trader and he sold it with a 6 month aa warranty, it now needs a new dpf and some other parts, aa warranty will only cover 367.90 of the claim which comes to around 950pounds. do i need to pay the difference or can i ask the garage i bought the car from to pay the shortfall?
thanks
A month ago? Is it longer than 30 days or less than 30 days?thanks
If less, then there is an argument that you are not claiming on the warranty (T&C's as you have found).
Theoretically you could reject it if the dealer won't repair.
Of course with all these things it is actually enforcing your rights which is the difficult bit.
lenard said:
i bought a car a month ago from a local trader and he sold it with a 6 month aa warranty, it now needs a new dpf and some other parts, aa warranty will only cover 367.90 of the claim which comes to around 950pounds. do i need to pay the difference or can i ask the garage i bought the car from to pay the shortfall?
thanks
What 'other parts' thanks
What is wrong with the car?
Who has diagnosed the faults?
For what reason have they diagnosed - was it in for a service or has something failed?
Repairs outside of a warranty are usually your responsibility - that's how a warranty works. That's not to say you have no options though, depending on the above.
georgeyboy12345 said:
Sounds like you got a good result for the warranty company to pay any of it. Usually you get diddly squat. Warranty company will claim the dpf is a consumable normally and not cover it.
Yeah I always assume aftermarket warranties that come with a used car are worth the thick end of sod all, so the OP may have had a bit of a result and just not know it yet. Impossible to tell with the almost total lack of detail though.lenard said:
bought 1 month 2 days ago. eml came on last week and car went into limp. called dealer they said contact aa warranty they said book into local garage and let them send costs to them.
garage have looked and dpf has broken down inside and needs replacing.
The warranty will only pay out what it says it will pay out, and that usually doesn't cover the full labour cost.garage have looked and dpf has broken down inside and needs replacing.
Simpo Two said:
The warranty will only pay out what it says it will pay out, and that usually doesn't cover the full labour cost.
This is the issue with these 3rd party warranties, some however the dealer claims from, some you claim from.What is the warranty company refusing the amount of hours and labour rate?
I got a RAC Platinum warranty on a 2 year old car to top up the manufacturer which I was sold as covering up to the value of the car. However their max labour rate is about £50 plus vat per hour! The main dealer and specialist all charge £100 plus per hour so you will always end up covering a large chunk of claims.
lenard said:
bought 1 month 2 days ago. eml came on last week and car went into limp. called dealer they said contact aa warranty they said book into local garage and let them send costs to them.
garage have looked and dpf has broken down inside and needs replacing.
No one is listening - it isn't anything to do with a third-party add on warranty. All the dealer wants to do is try and push you off towards them so he gets away from his responsibilities.garage have looked and dpf has broken down inside and needs replacing.
I am not anti-dealer, they have to make a living, but they also have to build in contingency in every sale for something going wrong - which if honourable, they will put right.
You say bought 1 month and 2 days ago... fault showed last week...
1) Did you report the fault to the dealer within 30 days? If yes, he has to repair/replace/refund unless he can prove the fault didn't exist at the point of sale (which he can't as you can't prove a negative).
2) If it is after 30 days, you still have 6 months 'warranty' under which the delaer is liable - but YOU have to prove the fault existed at the point of sale.
Reasonableness of expectation of it's fitness for porpose does come in to it... If it is 20 years old and you paid £800, the expectation would be different to it being 8 month old and paying 20k for it.
Again, it is actually enforcing your rights wich is the difficult bit.
The dealer will fob you off until you get bored, or need a car so you fix it yourself.
For all those saying that it's the buyer's problem if the supplied warranty doesn't cover it probably need to read up on consumer law.
That warranty does not absolve the dealer you buy it from of their legal obligations. If you had a valid claim against the dealer under CRA 2015, then you still will regardless of whether the warranty provider do or don't decide to pay.
A lot of dealers seem to use a warranty, often of very dubious utility, to try to fob you off that any issues aren't their problem. Unfortunately for the dealers, the law disagrees. But getting a reasonable resolution out of many dealers won't be easy. I tend to always look at reviews for any dealer that I buy from, and look at the warranty they supply. I was recently about to buy an FFRR, and there was a nice one at a dealer in Swindon at a decent price. Looked at their reviews and half of them were customers complaining about recently bought broken cars the dealer had no interest in getting fixed. Looked at the reviews for the warranties they supplied, and reviews confirmed that was as good as toilet paper. Do your homework.
That warranty does not absolve the dealer you buy it from of their legal obligations. If you had a valid claim against the dealer under CRA 2015, then you still will regardless of whether the warranty provider do or don't decide to pay.
A lot of dealers seem to use a warranty, often of very dubious utility, to try to fob you off that any issues aren't their problem. Unfortunately for the dealers, the law disagrees. But getting a reasonable resolution out of many dealers won't be easy. I tend to always look at reviews for any dealer that I buy from, and look at the warranty they supply. I was recently about to buy an FFRR, and there was a nice one at a dealer in Swindon at a decent price. Looked at their reviews and half of them were customers complaining about recently bought broken cars the dealer had no interest in getting fixed. Looked at the reviews for the warranties they supplied, and reviews confirmed that was as good as toilet paper. Do your homework.
No ideas for a name said:
No one is listening - it isn't anything to do with a third-party add on warranty. All the dealer wants to do is try and push you off towards them so he gets away from his responsibilities.
I am not anti-dealer, they have to make a living, but they also have to build in contingency in every sale for something going wrong - which if honourable, they will put right.
You say bought 1 month and 2 days ago... fault showed last week...
1) Did you report the fault to the dealer within 30 days? If yes, he has to repair/replace/refund unless he can prove the fault didn't exist at the point of sale (which he can't as you can't prove a negative).
2) If it is after 30 days, you still have 6 months 'warranty' under which the delaer is liable - but YOU have to prove the fault existed at the point of sale.
Reasonableness of expectation of it's fitness for porpose does come in to it... If it is 20 years old and you paid £800, the expectation would be different to it being 8 month old and paying 20k for it.
Again, it is actually enforcing your rights wich is the difficult bit.
The dealer will fob you off until you get bored, or need a car so you fix it yourself.
^ThisI am not anti-dealer, they have to make a living, but they also have to build in contingency in every sale for something going wrong - which if honourable, they will put right.
You say bought 1 month and 2 days ago... fault showed last week...
1) Did you report the fault to the dealer within 30 days? If yes, he has to repair/replace/refund unless he can prove the fault didn't exist at the point of sale (which he can't as you can't prove a negative).
2) If it is after 30 days, you still have 6 months 'warranty' under which the delaer is liable - but YOU have to prove the fault existed at the point of sale.
Reasonableness of expectation of it's fitness for porpose does come in to it... If it is 20 years old and you paid £800, the expectation would be different to it being 8 month old and paying 20k for it.
Again, it is actually enforcing your rights wich is the difficult bit.
The dealer will fob you off until you get bored, or need a car so you fix it yourself.
Would be useful to know how old the car is
spookly said:
For all those saying that it's the buyer's problem if the supplied warranty doesn't cover it probably need to read up on consumer law.
That warranty does not absolve the dealer you buy it from of their legal obligations. If you had a valid claim against the dealer under CRA 2015, then you still will regardless of whether the warranty provider do or don't decide to pay.
A lot of dealers seem to use a warranty, often of very dubious utility, to try to fob you off that any issues aren't their problem. Unfortunately for the dealers, the law disagrees. But getting a reasonable resolution out of many dealers won't be easy. I tend to always look at reviews for any dealer that I buy from, and look at the warranty they supply. I was recently about to buy an FFRR, and there was a nice one at a dealer in Swindon at a decent price. Looked at their reviews and half of them were customers complaining about recently bought broken cars the dealer had no interest in getting fixed. Looked at the reviews for the warranties they supplied, and reviews confirmed that was as good as toilet paper. Do your homework.
...and this^That warranty does not absolve the dealer you buy it from of their legal obligations. If you had a valid claim against the dealer under CRA 2015, then you still will regardless of whether the warranty provider do or don't decide to pay.
A lot of dealers seem to use a warranty, often of very dubious utility, to try to fob you off that any issues aren't their problem. Unfortunately for the dealers, the law disagrees. But getting a reasonable resolution out of many dealers won't be easy. I tend to always look at reviews for any dealer that I buy from, and look at the warranty they supply. I was recently about to buy an FFRR, and there was a nice one at a dealer in Swindon at a decent price. Looked at their reviews and half of them were customers complaining about recently bought broken cars the dealer had no interest in getting fixed. Looked at the reviews for the warranties they supplied, and reviews confirmed that was as good as toilet paper. Do your homework.
Responder.First said:
This is the issue with these 3rd party warranties, some however the dealer claims from, some you claim from.
What is the warranty company refusing the amount of hours and labour rate?
I got a RAC Platinum warranty on a 2 year old car to top up the manufacturer which I was sold as covering up to the value of the car. However their max labour rate is about £50 plus vat per hour! The main dealer and specialist all charge £100 plus per hour so you will always end up covering a large chunk of claims.
Why would you top up a 3 year manufacturers warranty ?What is the warranty company refusing the amount of hours and labour rate?
I got a RAC Platinum warranty on a 2 year old car to top up the manufacturer which I was sold as covering up to the value of the car. However their max labour rate is about £50 plus vat per hour! The main dealer and specialist all charge £100 plus per hour so you will always end up covering a large chunk of claims.
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