Discussion
Recently bought a golf club off Ebay, picked it up this morning took it to the range and, bang, the head snapped clean off the thing on the second shot!
The thing was a Taylormade Burner so not a bad make, it was a little old but still....
Emailed the guy and he's having none of it, reckons the club was good when it left him and that it's basically tough $hit!
He packaged the thing in one layer of bubble wrap then taped it up with parcel tape, it basically looked like a golf club shaped bit of parcel tape. This didn't provide any strructural support to the thing and I reckon this maybe where it got damaged. It did look fine when I finally got all the tape off though.
Anyway, here's the original Ebay item page and our rmail conversation to date.
Only £15.99 but still, I don't like giving people free money. If you can be arsed reading it let me know what you reckon.
Ebay page
Am I being unreasonable?
>> Edited by dave_s13 on Saturday 17th September 19:50
The thing was a Taylormade Burner so not a bad make, it was a little old but still....
Emailed the guy and he's having none of it, reckons the club was good when it left him and that it's basically tough $hit!
He packaged the thing in one layer of bubble wrap then taped it up with parcel tape, it basically looked like a golf club shaped bit of parcel tape. This didn't provide any strructural support to the thing and I reckon this maybe where it got damaged. It did look fine when I finally got all the tape off though.
Anyway, here's the original Ebay item page and our rmail conversation to date.
Only £15.99 but still, I don't like giving people free money. If you can be arsed reading it let me know what you reckon.
He said said:
Hi, you can use all the big words and treats but the fact is i sold you a club that was perfectly good. There is always a risk this mite happen as it is a old golf club. You have got no leg to stand on and if i do receive bad feedback, i will get it removed by ebay and give you bad feedback. I think you are being very arragant about this. Thank you.
I said said:
Why do you have to give me a refund?
You sold me a golf club for hitting golf balls with and the head snapped off!
It wasn't sold as a decorative item, ornament or described as being for anything other than for use as intended.
Whether or not it functioned correctly prior to shipping is irrelevant, it was not fit for purpose.
Although there were no visible signs of damage I suspect it may have been damaged in transit. This is not surprising as your packaging did not provide any structural support to the club at all.
This falls under the ebay rules covering items not received or significantly not as described process. They have a procedure for settling disputes and this would result in your account being suspended.
In the name of common decency and for the sake of £15.99 and your 100% rating I do not think my request for a refund is unreasonable.
Please advise,
D Roberts
ps pictures of cluib shaft attached, the head is still on the range awaiting collection by the Pro.
he said said:
Hi, im sorry but why do i have to give a refund, this club was in perfect working order. I sold a perfectly good item. Sorry no refund. Thank you.
I said said:
Hi,
Picked up club this morning, thankyou.
Went straight to driving range, 2nd shot and the head came clean off the club! and ended up 100yds down the middle of the range!
Obviously I would like a refund as the club was sold as a functional item.
I can accept Paypal or Nochex to this email address.
Please advise.
Regards
Dave Roberts
he said said:
Hi, yes, im am sending it tomarrow morning, sorry about the delay. Thank you.
I said said:
Hi,
Can you please tell me when you'll be sending the driver. Immediately I hope?
I sent payment via paypal 7 days ago!!
Please advise ASAP.
Thanks
Ebay page
Am I being unreasonable?
>> Edited by dave_s13 on Saturday 17th September 19:50
For £16 its not worth it.
Give him negative feedback, but be entirely factual about it - not packaged correctly and damaged during transit, refused to refund.
He won't be able to get it removed by Ebay as you have proof of the damaged item, and they have just a few other members to worry about, from Nigeria....
Also, if you paid via Paypal, use their complaints system and hopefully you can cause him no end of agro with his paypal account and his money.
>> Edited by parrot of doom on Saturday 17th September 20:04
Give him negative feedback, but be entirely factual about it - not packaged correctly and damaged during transit, refused to refund.
He won't be able to get it removed by Ebay as you have proof of the damaged item, and they have just a few other members to worry about, from Nigeria....
Also, if you paid via Paypal, use their complaints system and hopefully you can cause him no end of agro with his paypal account and his money.
>> Edited by parrot of doom on Saturday 17th September 20:04
Shaft is in tact, head snapped off right where it joins the shaft.
Don't see [/why] I should have to just 'move on' though, if you describe a golf club as 9/10/10 it should bloody well work!
He has got goos feedback but I suspect he's never had someone have a problem before. I've had 3 ebay items (that I've sold) go pop and refunded each time.
It's just not cricket.....or golf.
Don't see [/why] I should have to just 'move on' though, if you describe a golf club as 9/10/10 it should bloody well work!
He has got goos feedback but I suspect he's never had someone have a problem before. I've had 3 ebay items (that I've sold) go pop and refunded each time.
It's just not cricket.....or golf.
Unless the seller is a trader I don't think you have any come back, it would be classed as a private transaction (in other words tuff t!tties) not nice but that's the way it is. You could try the paypal route, possibly your only option but I think it could go either way, nothing to lose though by trying.
John
John
Based on similiar experiences in the past (and one for which we're about to go so the small claims court for), I'd say just don't waste any more time on it, and just leave negative feedback.
Ebay won't give a monkeys about, PayPal certainly won't and the seller clearly does not.
To be honest I doubt Ebay will remove the negative you leave him. We sold a plate on ebay - in which the description very clearly stated that there were light scratches on it. The buyer than left nagative feedback stating that there were scratches on it. We complained to eBay (at over 470 sales and 100% positive - we were pee'd right off) - and they refused to do anything.
Our only option was to respond to his feedback suggesting that in future he should read actually the description of the product he's bidding on.
What was funny - the next feedback we had after that said something like - "item EXACTLY as described".
Anyway - as much as I hate to conceed defeat - I'd write off your £16 and spend some time pondering the negative feedback to leave.
K
Ebay won't give a monkeys about, PayPal certainly won't and the seller clearly does not.
To be honest I doubt Ebay will remove the negative you leave him. We sold a plate on ebay - in which the description very clearly stated that there were light scratches on it. The buyer than left nagative feedback stating that there were scratches on it. We complained to eBay (at over 470 sales and 100% positive - we were pee'd right off) - and they refused to do anything.
Our only option was to respond to his feedback suggesting that in future he should read actually the description of the product he's bidding on.
What was funny - the next feedback we had after that said something like - "item EXACTLY as described".
Anyway - as much as I hate to conceed defeat - I'd write off your £16 and spend some time pondering the negative feedback to leave.
K
dave_s13 said:
i have had no trouble with ebay even after i have brought over 90 things now over a space of a year.. not one problem! that includeds 3phones an a xbox
Yeah thanks, that was a useful comment
I think that bad feedback would hurt him more than having to fork over £15.99
dave_s13 said:
Shaft is in tact, head snapped off right where it joins the shaft.
Don't see [/why] I should have to just 'move on' though, if you describe a golf club as 9/10/10 it should bloody well work!
He has got goos feedback but I suspect he's never had someone have a problem before. I've had 3 ebay items (that I've sold) go pop and refunded each time.
It's just not cricket.....or golf.
If he only sells golf stuff and it looks like a business I would give him factual negative feedback. if he is just jack the lad making some dosh out of selling his old bits and bob put it down to bad luck.
But still give him negative feedback.
This is unfortunately one of the risks of ebay.
I think there is just as strong an argument from the seller's perspective here. On Ebay you are selling to all and sundry who are not necessarily trustworthy.
How is he to know you didn't smash it off a wall, drive over it in your car by mistake, or indeed that it is broken at all and you aren't just trying to rip him off??
I would say let it be in this case. Its not a huge sum of money and as far as he may have been aware the club was fine when he gave it to you.
How is he to know you didn't smash it off a wall, drive over it in your car by mistake, or indeed that it is broken at all and you aren't just trying to rip him off??
I would say let it be in this case. Its not a huge sum of money and as far as he may have been aware the club was fine when he gave it to you.
Sounds like hard cheese to me. If you bought it from a car boot sale, would you be back the following week looking for the seller?
I bought some spare tail-lamps for my Esprit off Ebay, they never appeared. The guy has a good reputation (also amongst PHers), he offered to send me some more FOC if I paid the carriage but I just wrote it off to experience. He learned to get postal insurance
I must 'waste' £16 a month on lotto tickets, can't ask for a refund there
I bought some spare tail-lamps for my Esprit off Ebay, they never appeared. The guy has a good reputation (also amongst PHers), he offered to send me some more FOC if I paid the carriage but I just wrote it off to experience. He learned to get postal insurance
I must 'waste' £16 a month on lotto tickets, can't ask for a refund there
I own a sports shop, and have sold many hundreds of secondhand golf clubs over the years...
It is a fact that shafts do weaken with age, also the odd head CAN come adrift, however if the customer had only just bought it, AND it had not been misused I would always offer a refund or replacement......
E-bay is a different kettle of fish though, to be fair to the seller the club was secondhand, and OK when he sent it AND when you received it....
I think in cases like this a fair compromise would be a 50% refund......
It is a fact that shafts do weaken with age, also the odd head CAN come adrift, however if the customer had only just bought it, AND it had not been misused I would always offer a refund or replacement......
E-bay is a different kettle of fish though, to be fair to the seller the club was secondhand, and OK when he sent it AND when you received it....
I think in cases like this a fair compromise would be a 50% refund......
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