Motocard – reliable retailer or not?
Discussion
What’s Motocard like? Have you ever used them?
TrustPilot reviews seem mixed—almost 70% are five-star, but over 10% of reviews are one-star.
TrustPilot reviews seem mixed—almost 70% are five-star, but over 10% of reviews are one-star.
Bought a cheap helmet from them, turned up after 10 days only to be too small. Asked if it could be swapped for a larger size to which I was told its £30+ to return the one you have now. Thus the savings over a UK purchase lost. My missus tried it on and thankfully it fitted her so not a total loss. Subsequently bought a completely different lid at 3 times the cost from another supplier. As said, all good till a return is required -but they were very quick replying to the emails so not difficult to deal with.
I’ve bought a couple of things from them and got slightly caught out on having to pay VAT on a helmet, which is VAT free, but the shipping company sorted that part for me whilst Motocard washed their hands of it.
To be fair they do say something on their website about them not being responsible for those sort of taxes but wouldn’t use them again because of their lack of interest in helping to sort.
To be fair they do say something on their website about them not being responsible for those sort of taxes but wouldn’t use them again because of their lack of interest in helping to sort.
Salted_Peanut said:
Thanks – very helpful. Do you think Motardinn is any better? Or worse?
Some products aren’t available from UK retailers, so buying from overseas can be the only option.
used Motardinn for clothing whcih was no longer avibale in GB fine much cheaperSome products aren’t available from UK retailers, so buying from overseas can be the only option.
also used Snowinn for ski stuff when one of the kids went skiing again no issues
We pay VAT for motorcycle safety equipment except helmets. Hence, IAM Roadsmart’s campaign for airbag vests to become VAT-exempt.
Motorcycle helmets are zero-rated for VAT, not VAT-exempt. The difference probably matters if you sell helmets.
Motorcycle helmets are zero-rated for VAT, not VAT-exempt. The difference probably matters if you sell helmets.
moanthebairns said:
I've bought from them before but with the added VAT it's just not worth the punt anymore. If its under I believe £135 its VAT exempt, but I know places like FC MOTO now have a minimum order of £135 for the UK so you can't avoid it.
£135 is the duty threshold, so no import duty under £135, but you pay VAT to the vendor or the platform (eBay, Amazon, Ali Express etc.) and they send it to HMRC. Above £135 the duty and VAT is collected by UK Customs. FC Moto evidently do not want to be registered for VAT with HMRC.
Farky said:
Has it arrived yet??
Im thinking of buying a Akrapovic Carbon heatshield for the exhaust & its estimating next week for delivery?
Still waiting, I've actually already emailed them about it because a week after ordering the tracking showed as still waiting to be collected.Im thinking of buying a Akrapovic Carbon heatshield for the exhaust & its estimating next week for delivery?
On the plus side, it now shows as being at my local DPD depot, I'll let you know when/if it arrives.
Rubin215 said:
Still waiting, I've actually already emailed them about it because a week after ordering the tracking showed as still waiting to be collected.
On the plus side, it now shows as being at my local DPD depot, I'll let you know when/if it arrives.
Thanks for the info, i guess the Akro part will go into a small box/jiffy so hopefully a quicker Delivery schedule On the plus side, it now shows as being at my local DPD depot, I'll let you know when/if it arrives.
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