Windscreen replacement - insist on original?
Discussion
I realise this has been discussed before, but I can't work the search facility.
I have a screen that got hit by a stone on the edge by the A pillar and spread across the corner as a crack to finish near the mirror... It needs replacing.
Insurers (web site) says I have to use Autoglass, but the claim is unlimited, just my £75 excess to pay.
It is a Jag XF and I assume it is going to need the ADAS recalibrating. It also has the heated screen.
The nearest depots are all about 20 miles away. I have yet to book Autoglass, but their web site indicates that the calibration needs to be done in a depot.
I have a National Windcreens depot within walking distance - but my insurer says they limit the claim to £200 if you don't use their approved repairer. This is all well and good, but it looks like it is going to cost me a day of my time to go to the depot and get it done by Autoglass.
Questions;
Can I insist on original Jag glass? I don't trust a third party to fit properly or 'work' properly and fear a world of pain if I just let them bung anything in.
Can I ask LV to use National to save me a journey/day off?
I might be over thinking it, but already I can see this going wrong.
I realise I might be worrying about nothing and ultimately checking with the insurer will give me my answers - but I don't expect them to change from their standard reply unless I am forearmed.
I would prefer it to be done in a depot - I feel you get a better job if the fitter isn't cold and wet on the drive - just an issue that there isn't a local one.
I had a rear screen go some years ago (with the same insurer) and the local National depot did the work - with original Jag glass. The insurer must have changed their partner since.
Should I just book the repair on line and let Autoglass do it and deal with any issues if they occur?
I have a screen that got hit by a stone on the edge by the A pillar and spread across the corner as a crack to finish near the mirror... It needs replacing.
Insurers (web site) says I have to use Autoglass, but the claim is unlimited, just my £75 excess to pay.
It is a Jag XF and I assume it is going to need the ADAS recalibrating. It also has the heated screen.
The nearest depots are all about 20 miles away. I have yet to book Autoglass, but their web site indicates that the calibration needs to be done in a depot.
I have a National Windcreens depot within walking distance - but my insurer says they limit the claim to £200 if you don't use their approved repairer. This is all well and good, but it looks like it is going to cost me a day of my time to go to the depot and get it done by Autoglass.
Questions;
Can I insist on original Jag glass? I don't trust a third party to fit properly or 'work' properly and fear a world of pain if I just let them bung anything in.
Can I ask LV to use National to save me a journey/day off?
I might be over thinking it, but already I can see this going wrong.
I realise I might be worrying about nothing and ultimately checking with the insurer will give me my answers - but I don't expect them to change from their standard reply unless I am forearmed.
I would prefer it to be done in a depot - I feel you get a better job if the fitter isn't cold and wet on the drive - just an issue that there isn't a local one.
I had a rear screen go some years ago (with the same insurer) and the local National depot did the work - with original Jag glass. The insurer must have changed their partner since.
Should I just book the repair on line and let Autoglass do it and deal with any issues if they occur?
I’m having a screen fitted to my car next week by Autoglass. I insisted and had it confirmed in writing that they would use an OEM part.
It created a 1 month delay but I’m not taking any chances with all the radar, cameras and antennas etc!
I’ll check it’s branded before they fit it (being done at a depot as well.)
It created a 1 month delay but I’m not taking any chances with all the radar, cameras and antennas etc!
I’ll check it’s branded before they fit it (being done at a depot as well.)
Had a windscreen replaced through Autolgass. Wasn't until the fitter was actually at the car before he pointed out that the new screen didn't have the tint that went round the rear view mirror and the seal would sit slightly different. Both were non OEM parts. He told me to call and insist on a genuine (Subaru) windscreen and seal. Called them and they rebooked with a genuine screen and seal no hassle.
I had the opposite experience when my Octavia went to them: it came back with a screen from the same manufacturer as the side windows and all the camera based aids all appear to have been calibrated perfectly. The parking ticket clip was also still in place, albeit there was a tiny blob of sealant on it. I may have been lucky, but I’ve no complaints.
Had 2 windscreens replaced -one on an Aston Vantage and then one on a classic Defender.Both times my Insurer said use either Autoglass or National and we will see who can come out first.Happened to be National who did a great job on both using OEM screens -no issues whatsoever, both done in open bay garage on drive though.
ingenieur said:
I think the people who might be best able to help you with these questions would be the local National Windscreens depot if you go and speak to them. i.e. approach from the other side of the equation and I think you'll get all the info you're looking for.
Good idea! I wasn't thinking this morning. Easy enough for me to walk over there later and have a chat. They should know a way of them getting the work if possible with LV.Just as an update...
Called in at National - the guy says that the LV website link is wrong as in fact National are the approved supplier.
I explained I was a bit fussy about original gllass and he has gone off to check stocks and see if he can sort that for me.
Original might take 5 days to source - which is fine.
Hopefully I should get an original screen, with the depot in walking distance, all for £75
Called in at National - the guy says that the LV website link is wrong as in fact National are the approved supplier.
I explained I was a bit fussy about original gllass and he has gone off to check stocks and see if he can sort that for me.
Original might take 5 days to source - which is fine.
Hopefully I should get an original screen, with the depot in walking distance, all for £75
alscar said:
Had 2 windscreens replaced -one on an Aston Vantage and then one on a classic Defender.Both times my Insurer said use either Autoglass or National and we will see who can come out first.Happened to be National who did a great job on both using OEM screens -no issues whatsoever, both done in open bay garage on drive though.
Defender should have been easy,they leaked when they were new.
The fitter did indeed say they were the easiest screens he had fitted. Had "A" large company fit my Rangerover screen.7 visits, 2 screens and a trip to the bodyshop to repair the roof. Not once did they re connect the screen drains.
Fortunately it needed a service a week later and the garage spotted the drains.
Oh and the broken A post trim clips mean the wind noise is terrible, they changed the trims that they damaged but not the clips. You don't expect to road test before you sign a screen off, do you.
Now when it's sunny all I can see are the heating elements.
They will keep coming out if you aren't happy but eventually you get worn down.
I think areas/engineers can vary greatly.
Fortunately it needed a service a week later and the garage spotted the drains.
Oh and the broken A post trim clips mean the wind noise is terrible, they changed the trims that they damaged but not the clips. You don't expect to road test before you sign a screen off, do you.
Now when it's sunny all I can see are the heating elements.
They will keep coming out if you aren't happy but eventually you get worn down.
I think areas/engineers can vary greatly.
Just to close this one off.
National did indeed source original Jag glass.
As they had helped me getting the glass I wanted, I helped them by waiting until they were not busy (due to bank holidays giving short weeks etc.)
Job done yesterday. All looks good.
Thumbs up to National Windscreens that went the extra mile and did a great job
(Still to test the heated screen - but hopefully okay - will check with a thermal camera at the weekend)
National did indeed source original Jag glass.
As they had helped me getting the glass I wanted, I helped them by waiting until they were not busy (due to bank holidays giving short weeks etc.)
Job done yesterday. All looks good.
Thumbs up to National Windscreens that went the extra mile and did a great job
(Still to test the heated screen - but hopefully okay - will check with a thermal camera at the weekend)
I've just had several long winded telecons with Autoglass, and then Aviva, regarding a request for an OEM replacement windscreen for an R55 2012 Mini Cooper S.
Having spent my life in the glass trade I'm acutely aware that 'not all manufacturers are equal' and having had two bad experiences in the past I wanted to have a decent screen fitted.
The precis is: Autoglass agents, when asked, were unable to say whose products they install... but of course they are identical to OEM?
Autoglass agents told me that, after contacting Aviva, they had refused to authorise an OEM replacement... but I could have an OEM for an excess around £450.. somewhat more than the £115 in my Aviva policy. The retail price for the screen from BMW is £268.
When I then enquired of Aviva why the refusal they advised me that Autoglass make all the decisions and Aviva no longer have any staff dealing with any glass issues.
Autoglass thereafter admitted lying about the refusal and, after much discussion and delays, claimed they have a directive from Aviva that only cars less than 3 years old can have OEM glass. I suggested to Aviva that they should consider providing this information in their policy documents.. it would have saved me alot of time and argument.
Having spent my life in the glass trade I'm acutely aware that 'not all manufacturers are equal' and having had two bad experiences in the past I wanted to have a decent screen fitted.
The precis is: Autoglass agents, when asked, were unable to say whose products they install... but of course they are identical to OEM?
Autoglass agents told me that, after contacting Aviva, they had refused to authorise an OEM replacement... but I could have an OEM for an excess around £450.. somewhat more than the £115 in my Aviva policy. The retail price for the screen from BMW is £268.
When I then enquired of Aviva why the refusal they advised me that Autoglass make all the decisions and Aviva no longer have any staff dealing with any glass issues.
Autoglass thereafter admitted lying about the refusal and, after much discussion and delays, claimed they have a directive from Aviva that only cars less than 3 years old can have OEM glass. I suggested to Aviva that they should consider providing this information in their policy documents.. it would have saved me alot of time and argument.
IGB said:
I've just had several long winded telecons with Autoglass, and then Aviva, regarding a request for an OEM replacement windscreen for an R55 2012 Mini Cooper S.
Having spent my life in the glass trade I'm acutely aware that 'not all manufacturers are equal' and having had two bad experiences in the past I wanted to have a decent screen fitted.
The precis is: Autoglass agents, when asked, were unable to say whose products they install... but of course they are identical to OEM?
Autoglass agents told me that, after contacting Aviva, they had refused to authorise an OEM replacement... but I could have an OEM for an excess around £450.. somewhat more than the £115 in my Aviva policy. The retail price for the screen from BMW is £268.
When I then enquired of Aviva why the refusal they advised me that Autoglass make all the decisions and Aviva no longer have any staff dealing with any glass issues.
Autoglass thereafter admitted lying about the refusal and, after much discussion and delays, claimed they have a directive from Aviva that only cars less than 3 years old can have OEM glass. I suggested to Aviva that they should consider providing this information in their policy documents.. it would have saved me alot of time and argument.
For £268, wouldn't it be better to buy the glass yourself and have it fitted?Having spent my life in the glass trade I'm acutely aware that 'not all manufacturers are equal' and having had two bad experiences in the past I wanted to have a decent screen fitted.
The precis is: Autoglass agents, when asked, were unable to say whose products they install... but of course they are identical to OEM?
Autoglass agents told me that, after contacting Aviva, they had refused to authorise an OEM replacement... but I could have an OEM for an excess around £450.. somewhat more than the £115 in my Aviva policy. The retail price for the screen from BMW is £268.
When I then enquired of Aviva why the refusal they advised me that Autoglass make all the decisions and Aviva no longer have any staff dealing with any glass issues.
Autoglass thereafter admitted lying about the refusal and, after much discussion and delays, claimed they have a directive from Aviva that only cars less than 3 years old can have OEM glass. I suggested to Aviva that they should consider providing this information in their policy documents.. it would have saved me alot of time and argument.
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