New car damaged at port
Discussion
Hi,
New car arrived in UK, damaged during transit, being told rear end. No images yet. Main Dealer now has to claim off manufacturer and then repair in their body shop.
Would you accept it, £80k car, been waiting 9 months for it.
£500 non refundable deposit, but I think given circumstances we could get that back.
New car arrived in UK, damaged during transit, being told rear end. No images yet. Main Dealer now has to claim off manufacturer and then repair in their body shop.
Would you accept it, £80k car, been waiting 9 months for it.
£500 non refundable deposit, but I think given circumstances we could get that back.
kss your size, however I like seeking other peoples opinions on important matters. I even know other people who do similar, weird I know!Shabaza said:
I'm surprised they told you.
Sort of thing happens relatively often and its usually fixed before customer collects it without informing them (deliberately hidden).
This. Sort of thing happens relatively often and its usually fixed before customer collects it without informing them (deliberately hidden).
If they hadn't told you, you would have never known and been driving around happy. If its cosmetic who cares?
You know that it doesn't actually have 0 miles on it too right?
Bob-iylho said:
Hi,
New car arrived in UK, damaged during transit, being told rear end. No images yet. Main Dealer now has to claim off manufacturer and then repair in their body shop.
Would you accept it, £80k car, been waiting 9 months for it.
£500 non refundable deposit, but I think given circumstances we could get that back.
Are they really delivering it to the dealer damaged?New car arrived in UK, damaged during transit, being told rear end. No images yet. Main Dealer now has to claim off manufacturer and then repair in their body shop.
Would you accept it, £80k car, been waiting 9 months for it.
£500 non refundable deposit, but I think given circumstances we could get that back.
That is a bit unusual. Usually the dealers don’t own them until they leave the arrival port, so the manufacturer just fixes damage without telling the dealer: the cars are simply delayed for some unspecified reason. Is it some sort of unusual low volume brand?
In my experience any damage in the shipping process is either minor or pretty serious with nothing in between - they don’t tend to just scratch a couple of panels: it is either a door ding or they’ve managed to complete bugger the car to the point it isn’t saleable as new (or it is scrap). Serious stuff is pretty rare.
Back in 2004 I bought a new Civic type R.
As it was driven into the car park fior me to get in and drive it away, I told the salesman (the car was 30 yards away) that the car had had paintwork done as I could see swirl marks all over the front end.
I waled up to it and there was grey primer overspray on the front scuttle, and when I opened the bonnet, there was overspray all over the engine bay. I didn't have that car..
A few years before that I bought my wife her first ever brand new car, a MK2 Fiesta XR2.
Again the car was presented to my wife with a chunky dent in the door. We didn't have that car, she held out for a new one, not a shop soiled version!
As it was driven into the car park fior me to get in and drive it away, I told the salesman (the car was 30 yards away) that the car had had paintwork done as I could see swirl marks all over the front end.
I waled up to it and there was grey primer overspray on the front scuttle, and when I opened the bonnet, there was overspray all over the engine bay. I didn't have that car..
A few years before that I bought my wife her first ever brand new car, a MK2 Fiesta XR2.
Again the car was presented to my wife with a chunky dent in the door. We didn't have that car, she held out for a new one, not a shop soiled version!
TikTak said:
This.
If they hadn't told you, you would have never known and been driving around happy. If its cosmetic who cares?
You know that it doesn't actually have 0 miles on it too right?
Arrh but they did tell me.................If they hadn't told you, you would have never known and been driving around happy. If its cosmetic who cares?
You know that it doesn't actually have 0 miles on it too right?
Is it cosmetic, I haven't seen the damage yet.
You're a funny man............... zero miles, I'm off to tell that one to others.
Generally thanks for the advice chaps.
Bob-iylho said:
TikTak said:
This.
If they hadn't told you, you would have never known and been driving around happy. If its cosmetic who cares?
You know that it doesn't actually have 0 miles on it too right?
Arrh but they did tell me.................If they hadn't told you, you would have never known and been driving around happy. If its cosmetic who cares?
You know that it doesn't actually have 0 miles on it too right?
Is it cosmetic, I haven't seen the damage yet.
You're a funny man............... zero miles, I'm off to tell that one to others.
Generally thanks for the advice chaps.
Bob-iylho said:
TikTak said:
This.
If they hadn't told you, you would have never known and been driving around happy. If its cosmetic who cares?
You know that it doesn't actually have 0 miles on it too right?
Arrh but they did tell me.................If they hadn't told you, you would have never known and been driving around happy. If its cosmetic who cares?
You know that it doesn't actually have 0 miles on it too right?
Is it cosmetic, I haven't seen the damage yet.
You're a funny man............... zero miles, I'm off to tell that one to others.
Generally thanks for the advice chaps.
And if it bothers you enough, do you still want the car or are you going to throw it all in the bin and start again or not bother? Which is worse? Also is cancelling/fighting it difficult, what does that process look like?
Ultimately if that's a pain in the arse, you still want the new car and it comes to you "as new", you might just have to let it go.
Many years ago, I worked on cross channel ferries. Ferrari's were delivered to the French port on a transporter. Some had little to no fuel in, so were rolled onto the ship. On this side there would be a wagon with a hook and chain. Hook, onto the suspension arm or anywhere else that it would hold. Wagon then emulates a Ferrari 0-60 test. Always the front spoiler would go. Who knows what damage went underneath. Heartbreaking.
I forget teh make now, might have been one of the Korean brands, but read that the vast majority needed some body / paint rectificartion on arrival - they had a body shop at their import centre.
I'd be concerned depending on the colour and how long it's intended to keep it for. I know red is bad we got a new car that had fairly obviously had the bonnet painted and 5yrs later if was markedly different to the rest of the car. Dealer had promised to "look after us" but didn't want to know. If the damage is to a plastic bumper skin, they're bad enough for variation at the best of times.
I'd be concerned depending on the colour and how long it's intended to keep it for. I know red is bad we got a new car that had fairly obviously had the bonnet painted and 5yrs later if was markedly different to the rest of the car. Dealer had promised to "look after us" but didn't want to know. If the damage is to a plastic bumper skin, they're bad enough for variation at the best of times.
Driver101 said:
I suspect if the dealer is owning up to the damage that the damage is either quite bad or they can't get the parts quickly.
If it was minor damage they would repair it without your knowledge.
This, if it was just a bit of paint I am sure they would fix it without telling you and hope you didn't notice. You clearly know it is on the boat to be delivered so they needed to own up as they won't be able to fix it quickly.If it was minor damage they would repair it without your knowledge.
This suggests it is serious damage or they are having trouble getting parts.
Personally I would reject it, but then I want to know anything I buy new is perfect. This would just ruin the car for me knowing it was already damage repaired.
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