Car mileage higher than all documents
Discussion
Hi all,
Been a very long time since posting on PH!
Yesterday (Sunday) I picked up a 21 plate used BMW 1 series (F40). It was bought remotely from Arnold Clark (it is in a fairly rare spec I have been watching these for quite some time so went remote)
I did a video tour of the car and it had lots of photos, and it looked immaculate and broadly it is.
However, I collected it from the Bristol click and collect site and upon inspection the 2 front wheels are curbed to high hell and back. Playing devils advocate, they did go round each wheel individually on the video they sent but the quality isn't the best and they did not say anything about the damage. I have watched it again and I still can't really spot the damage.
AC have admitted they should have pointed it out specifically on the video and probably should have included photos in the listing as it is really quite bad.
Secondly the car has arrived with 700 ish more miles than advertised, but not just advertised. It is on the finance documents and all the invoices and everything - it is listed as having 14,900 and arrived with over 15,600.
I am slightly annoyed because this was already a higher milage car than I could have got had I gone for a more common spec as it is less than a year old, but I chalked it up to motorway miles as the car was spotless inside and beautifully prepped.
The staff in the Bristol centre were apologetic etc, and were phoning back to the garage it came from, but they will be contacting me tomorrow (Tuesday). What should I be aiming here as a honest as far resolution?
They have offered to repair the wheels which is fine, but annoying as it will essentially 'waste' one of the limited number of times you can repair diamond cut wheels, but I have to get them repaired myself as I don't live near any AC garages in South Wales so there is an effort factor here.
On themilage they offered 10p a mile so £70 back. This feels quite low to me, and being honest it isn't the miles as such I want to understand why it has those miles on it which they couldn't tell me ( the salesman is back Tuesday and hopefully can explain, it was transported down to Bristol from Scotland) - has the car been ragged by a junior sales person taking it home for a week etc?
I have still purchased the car, as I didn't want to overreact, it is still stunning inside and out apart form the wheels. But what is a fair course of action (if anything)
Thanks all, sorry for the long post.
Been a very long time since posting on PH!
Yesterday (Sunday) I picked up a 21 plate used BMW 1 series (F40). It was bought remotely from Arnold Clark (it is in a fairly rare spec I have been watching these for quite some time so went remote)
I did a video tour of the car and it had lots of photos, and it looked immaculate and broadly it is.
However, I collected it from the Bristol click and collect site and upon inspection the 2 front wheels are curbed to high hell and back. Playing devils advocate, they did go round each wheel individually on the video they sent but the quality isn't the best and they did not say anything about the damage. I have watched it again and I still can't really spot the damage.
AC have admitted they should have pointed it out specifically on the video and probably should have included photos in the listing as it is really quite bad.
Secondly the car has arrived with 700 ish more miles than advertised, but not just advertised. It is on the finance documents and all the invoices and everything - it is listed as having 14,900 and arrived with over 15,600.
I am slightly annoyed because this was already a higher milage car than I could have got had I gone for a more common spec as it is less than a year old, but I chalked it up to motorway miles as the car was spotless inside and beautifully prepped.
The staff in the Bristol centre were apologetic etc, and were phoning back to the garage it came from, but they will be contacting me tomorrow (Tuesday). What should I be aiming here as a honest as far resolution?
They have offered to repair the wheels which is fine, but annoying as it will essentially 'waste' one of the limited number of times you can repair diamond cut wheels, but I have to get them repaired myself as I don't live near any AC garages in South Wales so there is an effort factor here.
On themilage they offered 10p a mile so £70 back. This feels quite low to me, and being honest it isn't the miles as such I want to understand why it has those miles on it which they couldn't tell me ( the salesman is back Tuesday and hopefully can explain, it was transported down to Bristol from Scotland) - has the car been ragged by a junior sales person taking it home for a week etc?
I have still purchased the car, as I didn't want to overreact, it is still stunning inside and out apart form the wheels. But what is a fair course of action (if anything)
Thanks all, sorry for the long post.
Dimebars said:
Not sure what the OP wants (compensation), but they've offered to refurb the wheels and reimburse him for the 700 miles
To be fair I just wanted to get an opinion on whether the 10p per mile was fair as only getting £70 back felt a bit low.I was also wondering if this was fairly normal. I am just a bit miffed/would like to know who has been driving the car for 700 miles whilst it has been in the dealer group.
I should clarify that I didn't throw my toys out of the pram or anything. The people at Arnold Clark Bristol were great and the car is still a peach.
The general consensus seems to be not to worry about it and to crack on enjoying my car
jaydeeuk1 said:
It could have been ragged from cold for every one of those 14900 miles, which if the wheels are that badly damaged, it probably has been.
I don't think wheel damage & mechanical damage necessarily go hand in hand. My Mrs TT near side wheels are absolutely chewed to bits from her bad parking but she drives everywhere like an old woman. piddy44 said:
They use both.
It was confirmed as having a arrived on transporter, to be honest if they said oh the extra miles is us driving it down here then I would understand.piddy44 said:
jaydeeuk1 said:
It could have been ragged from cold for every one of those 14900 miles, which if the wheels are that badly damaged, it probably has been. Chopped in as they CBA to repair it. Was it ex hire / fleet?
A 2021 is most likely ex Arnold Clark hire drive or a staff company car. I'd bet £50 that the first owner was Arnold Clark themselves. OP wouldn't see the V5 with it being a distance sale so if he asked about who the first owner was then the likely answer will have been "It was an ex AC 'management' car". The customer (with a little pointing from the salesman) thinks this means it's been driven by a 'manager'. Reality is it means fleet management, so in most cases is ex-rental.
I chalked the miles up to company car/motorway miles.
I am not going to let it spoil it for me too much it is still under BMW warranty for a few years and when I am in it I do absolutely love it.
But good flag to check the V5 when it arrives.
patch5674 said:
To be honest I haven't seen the V5 so not entirely sure. I didn't really know that Arnold Clark was known for selling ex rentals - their stock looked great.
I chalked the miles up to company car/motorway miles.
I am not going to let it spoil it for me too much it is still under BMW warranty for a few years and when I am in it I do absolutely love it.
But good flag to check the V5 when it arrives.
The previous owner is no longer on the V5. I chalked the miles up to company car/motorway miles.
I am not going to let it spoil it for me too much it is still under BMW warranty for a few years and when I am in it I do absolutely love it.
But good flag to check the V5 when it arrives.
Most year old cars at Arnold Clark will be ex rental cars.
patch5674 said:
Hi all,
Been a very long time since posting on PH!
Yesterday (Sunday) I picked up a 21 plate used BMW 1 series (F40). It was bought remotely from Arnold Clark (it is in a fairly rare spec I have been watching these for quite some time so went remote)
I did a video tour of the car and it had lots of photos, and it looked immaculate and broadly it is.
However, I collected it from the Bristol click and collect site and upon inspection the 2 front wheels are curbed to high hell and back. Playing devils advocate, they did go round each wheel individually on the video they sent but the quality isn't the best and they did not say anything about the damage. I have watched it again and I still can't really spot the damage.
AC have admitted they should have pointed it out specifically on the video and probably should have included photos in the listing as it is really quite bad.
Secondly the car has arrived with 700 ish more miles than advertised, but not just advertised. It is on the finance documents and all the invoices and everything - it is listed as having 14,900 and arrived with over 15,600.
I am slightly annoyed because this was already a higher milage car than I could have got had I gone for a more common spec as it is less than a year old, but I chalked it up to motorway miles as the car was spotless inside and beautifully prepped.
The staff in the Bristol centre were apologetic etc, and were phoning back to the garage it came from, but they will be contacting me tomorrow (Tuesday). What should I be aiming here as a honest as far resolution?
They have offered to repair the wheels which is fine, but annoying as it will essentially 'waste' one of the limited number of times you can repair diamond cut wheels, but I have to get them repaired myself as I don't live near any AC garages in South Wales so there is an effort factor here.
On themilage they offered 10p a mile so £70 back. This feels quite low to me, and being honest it isn't the miles as such I want to understand why it has those miles on it which they couldn't tell me ( the salesman is back Tuesday and hopefully can explain, it was transported down to Bristol from Scotland) - has the car been ragged by a junior sales person taking it home for a week etc?
I have still purchased the car, as I didn't want to overreact, it is still stunning inside and out apart form the wheels. But what is a fair course of action (if anything)
Thanks all, sorry for the long post.
Same thing happened a few years ago with daughters Kia, they offered a few hundred off based on the extra miles and subsequent value or a no quibble full refund. If you like the car, keep it!! Been a very long time since posting on PH!
Yesterday (Sunday) I picked up a 21 plate used BMW 1 series (F40). It was bought remotely from Arnold Clark (it is in a fairly rare spec I have been watching these for quite some time so went remote)
I did a video tour of the car and it had lots of photos, and it looked immaculate and broadly it is.
However, I collected it from the Bristol click and collect site and upon inspection the 2 front wheels are curbed to high hell and back. Playing devils advocate, they did go round each wheel individually on the video they sent but the quality isn't the best and they did not say anything about the damage. I have watched it again and I still can't really spot the damage.
AC have admitted they should have pointed it out specifically on the video and probably should have included photos in the listing as it is really quite bad.
Secondly the car has arrived with 700 ish more miles than advertised, but not just advertised. It is on the finance documents and all the invoices and everything - it is listed as having 14,900 and arrived with over 15,600.
I am slightly annoyed because this was already a higher milage car than I could have got had I gone for a more common spec as it is less than a year old, but I chalked it up to motorway miles as the car was spotless inside and beautifully prepped.
The staff in the Bristol centre were apologetic etc, and were phoning back to the garage it came from, but they will be contacting me tomorrow (Tuesday). What should I be aiming here as a honest as far resolution?
They have offered to repair the wheels which is fine, but annoying as it will essentially 'waste' one of the limited number of times you can repair diamond cut wheels, but I have to get them repaired myself as I don't live near any AC garages in South Wales so there is an effort factor here.
On themilage they offered 10p a mile so £70 back. This feels quite low to me, and being honest it isn't the miles as such I want to understand why it has those miles on it which they couldn't tell me ( the salesman is back Tuesday and hopefully can explain, it was transported down to Bristol from Scotland) - has the car been ragged by a junior sales person taking it home for a week etc?
I have still purchased the car, as I didn't want to overreact, it is still stunning inside and out apart form the wheels. But what is a fair course of action (if anything)
Thanks all, sorry for the long post.
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