Garage fitted different tyres

[casualdriver]

Hi,
I stated in email to garage that I would like tyre that has wet efficiency A or B and asked for a quote, and they installed some Matador tyre with D efficiency. And all season type, when almost all cars in UK has summer - without asking. Especially as I use car for leisure, so I can stay home or go for a walk and see other struggle on snow, when it’s snowing.
I wonder if I should tell them something?
Oh, and I don’t follow efficiencies blindly as there is lot of science going on but it is probably some guidance and internet says it’s a difference.

[Scrump]

They will be fine.
If you really don’t like them then go back to the tyre fitter and tell them you want what you asked for. As you didn’t seem too,bothered about actual brands or quality of tyre then even if you get replacement s the they are likely to be similar quality to the matadors.

[Leptons]

I think referring the garage to your email and telling them to change the tyres to the spec you asked for would probably be a good start…

[Ouroboros]

Was the price very important, i.e cheapest going?

[Ilovejapcrap]

Leptons said:

I think referring the garage to your email and telling them to change the tyres to the spec you asked for would probably be a good start…

This

[Automaton]

It's wet grip, not wet efficiency, and to some extent the two are inversely related, so asking for wet efficiency is going to confuse a tyre fitter.
Although I would imagine a matador is not A rated in area but "value".

[Chris32345]

Tyre ratings are meaningless they have no set standard to base against and no compassion on top of that they are done entirely by the manufacturer

casualdriver said:

Hi,
I stated in email to garage that I would like tyre that has wet efficiency A or B and asked for a quote, and they installed some Matador tyre with D efficiency. And all season type, when almost all cars in UK has summer - without asking. Especially as I use car for leisure, so I can stay home or go for a walk and see other struggle on snow, when it’s snowing.
I wonder if I should tell them something?
Oh, and I don’t follow efficiencies blindly as there is lot of science going on but it is probably some guidance and internet says it’s a difference.

The fact that most peo6 have "summer tyres" is the reason so many people can't drive 10 foot in snow


Unless this is something fancy with more horsepower or made for precision driving I'd know what you have on there's minimal benefit to summer tyres over all seasons mainly in very warm weather on a totally dry road

Edited by Chris32345 on Friday 14th January 09:49

[casualdriver]

Thanks for the replies. I am rather careful driver, and I don't drive agressively. Car is CRV, so nothing fast. I am just concerned, as I explicitly send link to some tire (Falken ~ 130 quid) and ask for something similar. Matador that is All Terrain is very different.

Regarding winter and snow, I used to drive a lot in winter condition (white road) and I can't imagine that any other tire than winter would be suitable.

[mmm-five]

casualdriver said:

Thanks for the replies. I am rather careful driver, and I don't drive agressively. Car is CRV, so nothing fast. I am just concerned, as I explicitly send link to some tire (Falken ~ 130 quid) and ask for something similar. Matador that is All Terrain is very different.

Regarding winter and snow, I used to drive a lot in winter condition (white road) and I can't imagine that any other tire than winter would be suitable.

Is it 'all terrain' or 'all season', as they're completely different tread patterns/usage.

Although I'd be happier with a premium all-season than I would with a budget summer or 'all terrain'.

Don't know what tyre size you're buying, but I'd assume the Matador was much cheaper than the £130 Falken you'd suggested!

[steveo3002]

so you let them decide , then start doing the homework later

why not say i want brand xxx type xyz fitted ?

you just got whatever they had on the shelf

[casualdriver]

According to manufacturer website, those are 60:40 on/off road. I never go off road, nor I plan. Also have all winter specification. An thread is indeed different than most all-season tyres.
Anyway, as website of manufacturers are saying, and Citizen Advice, I should not have different tyres on front (Matador) and back (summer, some chinese).
Regarding price, they were 106 so not that cheap.

Apparently I am covered by Customer Act of 2015 so I have to talk to garage.

[mmm-five]

casualdriver said:

Apparently I am covered by Customer Act of 2015 so I have to talk to garage.

As you didn't say "I want Falken FK475 205/50r15(V92)" you just said "I want a tyre of the correct size, with a wet performance of A or B"

If the wet performance was specifically stated, then you have a case.

For everything else, I don't think they've done anything wrong legally...as you didn't actually specify anything (or haven't stated that you did so)...and having two different makes on different axles isn't against the law.

If I were you, I'd go back and ask them to fit what you agreed to, if they can't do that then ask for a refund.

Then go elsewhere and get 4 x Michelin Cross-Climate 2 on all 4 wheels and realise you've now got an all-season tyre that works as good as a lot of summer touring tyres in summer and a probably damn sight better in wet/wintry conditions than those same summer touring tyres