Please review your experience....!!!!!
Please review your experience....!!!!!
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Discussion

LeadFarmer

Original Poster:

7,411 posts

161 months

Friday 29th October 2021
quotequote all
Getting fed up with receiving emails from companies asking me to write a review of my 'experience' with them.

Whether it be buying slippers online from M&S, after cancelling my Apple TV subs, parcel delivery companies asking 'How did we do'....? The list goes on. I paid for something, they supplied it to me, what more is there to say?

They can all get to f***

Countdown

49,519 posts

226 months

Friday 29th October 2021
quotequote all
LeadFarmer said:
They can all get to f***
You should put that in the feedback smile

devnull

3,865 posts

187 months

Friday 29th October 2021
quotequote all
All about the company improving or maintaining their Net Promoter Score.

Ice_blue_tvr

3,499 posts

194 months

Friday 29th October 2021
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By asking you early it's likely you will still be in the honeymoon period of the product and will therefore rate them higher than a few weeks later when you realise the product is useless/has broken.

Annoying when you read reviews along the lines of "haven't used it yet but packaging had some sweets in it! 5 stars"

gregs656

12,381 posts

211 months

Friday 29th October 2021
quotequote all
Ice_blue_tvr said:
By asking you early it's likely you will still be in the honeymoon period of the product and will therefore rate them higher than a few weeks later when you realise the product is useless/has broken.

Annoying when you read reviews along the lines of "haven't used it yet but packaging had some sweets in it! 5 stars"
Yeah they are almost as annoying as the 1* ones 'Product is fantastic but one star because Amazon took 3 days to deliver'

LeadFarmer

Original Poster:

7,411 posts

161 months

Friday 29th October 2021
quotequote all
Dear Valued Customer, Thank you for using Hermes. We care about what you think and would love to hear about your delivery experience


My delivery experience!!!! And for a start I didn't use Hermes, the seller of the item I bought used them.

Edited by LeadFarmer on Friday 29th October 20:17

530dTPhil

1,420 posts

248 months

Friday 29th October 2021
quotequote all
I had the request from Network Rail a couple of weeks ago. I had called their emergency number to report level crossing barriers that hadn't lifted properly after a local quarry train had gone through.
I had two phone calls and several e-mails over the next couple of days asking me to rate my experience and asking what they could have done better.
Waste of their effort as far as I was concerned; I really don't expect to be using the 'service' again.

vaud

59,642 posts

185 months

Friday 29th October 2021
quotequote all
LeadFarmer said:
Dear Valued Customer, Thank you for using Hermes. We care about what you think and would love to hear about your delivery experience


My delivery experience!!!! And for a start I didn't use Hermes, the seller of the item I bought used them.
"I found my parcel on fire in a bin"

steveo3002

11,211 posts

204 months

Friday 29th October 2021
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toolstation is a b*satrd for this ...buy a roll of masking tape for £2 and get pestered for reviews

Drawweight

3,602 posts

146 months

Friday 29th October 2021
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I had one from the BMW dealership that I bought my bike from.

The salesman says he gets a tenner for 10/10 and nothing for less.

So as with a lot of those you get prompted to give him top marks. Although in his case it was justified.

He says it pays for a breakfast at the weekend.

Zarco

21,051 posts

239 months

Friday 29th October 2021
quotequote all
steveo3002 said:
toolstation is a b*satrd for this ...buy a roll of masking tape for £2 and get pestered for reviews
I've been trying to unsubscribe from the bd Screwfix catalogue for the past 2yrs.

Jasandjules

72,611 posts

259 months

Friday 29th October 2021
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I even had one from my bank the other day, following my going in to pay a cheque....

Bungleaio

6,587 posts

232 months

Friday 29th October 2021
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The problem is that people who are happy say nothing whereas those that have a grievance will shout loudly from anywhere they can. This can mean that a company has loads of really happy customers but if you look online then the odd customer that has been let down has left a poor review as that the service they got. This gives them an artificially poor rating.

There will always be some that leave a positive but they are in the minority. I try and leave a positive where I can but I know how the I can't be arsed feeling gets.

valiant

14,221 posts

190 months

Friday 29th October 2021
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Stansted airport probably regret sending me one recently.

Took great pleasure in telling them all the ways they are complete arsehats and a complete rip-off.


Whistle

1,722 posts

163 months

Friday 29th October 2021
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valiant said:
Stansted airport probably regret sending me one recently.

Took great pleasure in telling them all the ways they are complete arsehats and a complete rip-off.
I did the same with Manchester Airport

CoolHands

23,542 posts

225 months

Friday 29th October 2021
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It’s completely pointless anyway. Anyone with half a brain could see how to improve their own service. The fact they can’t, means they won’t, so don’t waste your time.

anonymous-user

84 months

Friday 29th October 2021
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M&S won't even ask me for a review because it took the absolute shambolic shower of ste nine (yes nine) months to deliver a fking sofa. After 3 months the chair we ordered arrived and so did a sofa that a circus clown would have struggled to design, even the caravan dwelling dog lovers would have had issues. Their response was to blank our calls, pass us from retarded tele operator to non-native halfwit and deny any responsibility. We did get an offer of “keep your trap shut” and we will send you a packet of nuts which we declined. Never trust a positive review.

stinkyspanner

972 posts

107 months

Saturday 30th October 2021
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'would you recommend our phone bank service to your friends?'
'no, because believe it or not I've got better things to do'

vaud

59,642 posts

185 months

Saturday 30th October 2021
quotequote all
Drawweight said:
I had one from the BMW dealership that I bought my bike from.

The salesman says he gets a tenner for 10/10 and nothing for less.

So as with a lot of those you get prompted to give him top marks. Although in his case it was justified.

He says it pays for a breakfast at the weekend.
Audi used to have one where you had to describe the service quality. To score max you had to say something like “exceptional” or “outstanding. Anything less was a miss.

So saying “excellent and above expectations” would not give the bonus.

Pit Pony

11,360 posts

151 months

Saturday 30th October 2021
quotequote all
Drawweight said:
I had one from the BMW dealership that I bought my bike from.

The salesman says he gets a tenner for 10/10 and nothing for less.

So as with a lot of those you get prompted to give him top marks. Although in his case it was justified.

He says it pays for a breakfast at the weekend.
He only gets one 10/10 every 4 or 5 weeks then.
I mean how much is a bowl of conrn flakes and some milk ??